The player from Germany is facing an issue with a €120 credit card deposit that was debited but not credited to his casino account. The casino confirmed a technical error and promised a refund, yet he has not received the funds or any response after multiple attempts to clarify the situation.
BetterWin Casino - Player's deposit is delayed and refund ignored.
Amount: €120
BetterWin Casino
Safety Index:Below averageSafety Index
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6.1
BetterWin Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
4d 17h 48m 57s
Case summary
2 days ago
Public
Public
6 days ago
Translation
Hello, a €120 credit card deposit was debited but has not been credited to my casino account.
The casino also confirmed to me that there was a technical error and said that the €120 would be refunded.
The casino also gave me an RNN number, claiming that the money had been sent.
The problem is that the casino issued a refund to my credit card, which, according to my bank, is technically impossible. Unfortunately, my credit card doesn't have the option to accept deposits.
Therefore, the refund must have arrived back at the casino.
I have tried to explain this to the casino several times over the past few days, but I haven't received a response yet.
The fact is that I never received the refund of the 120 € and the casino has ignored me since then
Automatic translation:
Public
Public
6 days ago
Dear xSerious169,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your deposit and the subsequent refund issues. To help us better understand the situation and assist you effectively, could you please provide us with the following additional details?
- What payment method did you use to make the €120 deposit?
- Have you made any successful deposits to the casino before?
- Have you used any other payment methods for deposits with this casino in the past?
- When exactly did you make the initial deposit, and when did the casino confirm the technical error?
- Could you please forward the communication between you and the casino regarding the refund of your deposit to veronika.f@casino.guru?
I hope we can help resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
3 days ago
Translation
I paid by credit card.
All other deposits were successful, except this one.
As soon as I contacted the casino, they confirmed the error and promised a refund, which never arrived.
I forwarded it to you.
Automatic translation:
Casino Guru is examining the case
