1win Casino - Player’s winnings haven’t been received yet.

i have made withdrawal of rupess 89000 but after it was not done i have contacted to customer care the y told to send the mail to security@1win.social they have sent me mail to confirm the identify so i ave upload my details and i have got approval also it been 48 hours still i dont get any reply back from them and i contacted to customer care a;so they told it will take 14 days for checking you would get the mail regrading this but i dont get anu confirmation mail also and they told to contact the chat suppoert i did that but no respose from there side just telling me that wait for the reply

Dear jagadeeshmechdesign,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.