The player from India has made a 200 INR deposit to the casino but the funds have not been credited to their wallet after 1 hour, despite a stated timeframe of 30 minutes. The player expresses skepticism about receiving their money.
BETANDYOU Casino - Player's deposit is delayed.
Amount: 200 INR
BETANDYOU Casino
Safety Index:HighSafety Index
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8.0
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Case opened
Current status
Waiting for player to reply
5d 23h 10m 11s
Case summary
yesterday
Public
Public
yesterday
I have been made 200INR deposit to check the website the time frame is 30min but money has not credited to wallet and they are saying we are working on it what nonsense is this to check the payment and to add in wallet do they need more than 30 min than why is the time frame is 30 min I don't think so I'll get my money but that's ok it's been 1 hour still they haven't added
Public
Public
yesterday
Dear Kiran,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETANDYOU Casino.
- Do I understand correctly this is your first deposit in the casino?
- Could you please share a screenshot of your deposit history found in your player profile?
- Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Kiran has 5d 23h 10m 11s to reply
