Revolution Casino Review

The player from Spain had been advised to bet against and lost part of his money on a game. He experienced a delay in receiving his winnings after requesting a withdrawal from Revolution Casino, which was further complicated by account closure and a lack of communication from the casino. After providing the necessary documentation and following up on the issue, the player successfully received his winnings. The complaint was marked as resolved by the Complaints Team.

A player from Germany had deposited 20 euros and received a 30 euros deposit bonus, which was erased after just one hour, even though the bonus was supposed to be valid for 24 hours. Customer support claimed that the bonus had expired but showed no genuine interest in resolving the issue, and emails sent to the casino went unanswered. After we contacted the casino, the player's bonus was credited back to their account with an extended validity of 48 hours. The case was marked as resolved.

The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The player's withdrawal was initially canceled due to a problem with the payment service provider, despite using the same method as the deposit. The player then used alternative methods but faced further delays. The issue was resolved as the player confirmed receipt of their winnings.

The player from Germany had requested a €1000 withdrawal, but the amount was returned to her gaming account without explanation. She had requested the withdrawal again, but there had been no response from customer service, and the live chat was not working. After several attempts to contact the casino, she was advised by a live chat representative to provide an account number, resulting in the payment being processed the next day. The issue was resolved without an explanation for the initial delay.

The player from Croatia experienced issues with withdrawing money from the casino. He had three pending payments of 500 euros each and was concerned as his withdrawals had not been approved after 4 working days. The player mentioned that the casino's page stated no account verification was required. The issue was resolved as the player confirmed receiving all pending payments after 13 days. We marked the complaint as resolved.

The player from Greece had withdrawal issues at Casino Revolution with two separate transactions that were yet to be accepted despite all the necessary steps being taken. We advised her to wait 14 days before submitting a complaint, but she reported no response from the casino. After extending the timer by 7 days and receiving no further communication from her, the complaint was rejected due to lack of response.

The player from New Zealand requested two substantial withdrawals that were repeatedly declined due to alleged incorrect account details. Despite providing proof from the bank and communicating with the casino, the situation remained unresolved. Additionally, the casino reduced the player's VIP level. We were unable to investigate further as the player did not respond to our messages and questions. Consequently, the complaint was rejected.

The player from Brazil made a withdrawal request on 23/04 but had not received the funds by 07/05. Despite contacting live chat, he did not receive any further information or updates. The casino initially rejected the player's documents for verification, citing issues with the format and content. The Complaints Team intervened, and the player resubmitted the required documents, including a utility bill and a selfie with specific conditions. The documents were eventually accepted, and the issue was resolved successfully with the player's withdrawal processed.

The player from Greece had made a withdrawal request on April 27th for 108 euros but was still waiting. Despite having contacted live chat numerous times, he had been informed that the request was with the relevant department and the delay was due to a high volume of transactions. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player had failed to respond to our messages and questions, thus we were unable to investigate further. As a result, the complaint had been rejected.

The player from Germany had won €1,500 and requested three withdrawals of €500 each. However, the casino had demanded additional verification, only accepting the player's passport and rejecting other documents. The player had perceived these demands as delay tactics, fearing that the casino would seize the winnings and close the account if the verification was not completed. The player had provided multiple documents for verification and expressed frustration with the process. Eventually, the player decided to cancel one of the withdrawals of €500, reducing the disputed amount to €1000. Despite our attempts to mediate, the player requested to close the case, expressing his intention to gamble away the remaining amount and leave a negative review about the casino.

The player from Greece had experienced delays with his withdrawal, which had taken longer than the specified 3-5 business days. Despite having contacted the casino several times, he had only received assurances that the withdrawal would happen soon. The player had received his funds after 2 weeks. We then marked the complaint as 'resolved' in our system.

The player from Greece had had an issue with a withdrawal of 100 euros from an online casino, possibly due to the casino having been blacklisted or unlicensed. Upon having been reached out to for further information, the player had indicated that the withdrawal had been completed. However, without explicit confirmation that the issue had been fully resolved, we had had to reject the complaint.

The player from Greece had reported a delay in withdrawal from an online casino, despite having provided the necessary identification. The Complaints Team had advised the player that withdrawal processes could take some time, potentially due to unfinished KYC verification or high volumes of withdrawal requests. However, the player later confirmed that the issue had been resolved and the withdrawal had been completed by the casino. The Complaints Team then marked the complaint as 'resolved'.

The player from Italy is facing a withdrawal delay exceeding 3 days. Despite assurances from customer service and their contact with the financial department, the funds have not yet been received, leading the player to question the site's legitimacy.

The Greek player had been waiting for over a week for three withdrawals made at the end of March, despite the casino having stated that it would take 1-3 business days. The player had expressed frustration and disappointment with the delayed process. We had advised the player to wait for two weeks for the casino to process the payment and promised to intervene if the issue was not resolved by then. Eventually, the player confirmed that the money had been credited, and we marked the complaint as resolved.

The player from Greece had three pending withdrawals of €100, €200, and €300 since 27/3/2024. Despite having contacted the casino, he was informed that the transactions were queued and the 3 business days waiting period had already passed without any progress. The player also mentioned that he was not asked to provide any supporting documents for the withdrawal. Eventualy the issue was successfully resolved, and the player received his money.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. Her money hadn't been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and suggested waiting for this period before escalating the issue. The team had extended the complaint's resolution timeframe by 7 days. However, due to a lack of response from the player, the complaint was rejected. The team was unable to proceed with the investigation due to the player's non-communication.

The player from Finland made deposits and had significant winnings in the casino. However, after submitting the requested documents in response to the casino's verification process, the player did not receive any response, and ultimately, his account was abruptly closed without notice. We contacted the casino multiple times for clarification and evidence. After thorough investigation and communication, the casino processed the player's withdrawal of €1000, and the issue was resolved. The player confirmed receipt of the winnings.

The player from Greece had experienced a delay in withdrawing 200 euros of winnings. The withdrawal process had been further prolonged when the player accidentally canceled the request. After communicating with the Complaints Team, the player had confirmed they received the winnings. The player had confirmed receipt of this second withdrawal. Both complaints had been subsequently marked as 'resolved' in our system.

The player from Chile could not withdraw the winnings despite having completed the requested verification. This issue persisted from December 2023 to March 2024, and the support team had not resolved the problem despite numerous complaints. We, the complaints team, had extended the timer for the player's response by 7 days. However, due to the player's lack of response to our messages and questions, we had to reject the case. We were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

The player from Greece reported an issue with an online casino, where she was charged twice by her bank for a 10€ deposit made at the casino. Despite multiple attempts to contact the casino and providing proof of the double charge, she received no resolution or response. We engaged with the casino and requested they address the player's concern. The casino insisted that only one deposit of 10€ was recorded on their end. They requested a bank statement from the player for further investigation. The player complied, but the casino claimed they couldn't detect the alleged double transaction. Despite our efforts to mediate, the issue remained unresolved as the player failed to respond to our messages. The complaint was consequently rejected.

The player from Germany had been waiting for withdrawal verification for over two weeks. She had submitted all necessary documents, including a selfie, but the verification process had not been completed, and her payout had not been processed. After she reached out to the Complaints Team, we had contacted the casino to understand the delay. The casino had eventually verified her account and processed her withdrawal. The player had confirmed the receipt of her winnings, resolving the issue.

The player from Austria had deposited 100€ and won 750€ on sports betting and slot games at Revolution Casino. He had requested a withdrawal of 500€ via bank transfer that hadn't been processed. After unsuccessful attempts to connect with customer support, he had lodged a complaint. We had advised the player to wait for at least 14 days after requesting the withdrawal before escalating the issue. The player confirmed receipt of his winnings after 10 days, which resolved the issue.

The player from Greece had made a withdrawal request of 300 euros from Revolution Casino on the 15th of January 2024. However, even by the 20th of January 2024, despite the company's average deposit time of 1 to 3 business days, the player had not yet received this amount. The player had expressed concern over the delay, comparing it to the immediate receipt of deposits by the casino. On the 23rd of January 2024, the player confirmed that the money had appeared in his account. We had thus marked the complaint as 'resolved' in our system.

The player from the Netherlands, who had registered as a German, had requested to close his account at Revolution Casino due to gambling issues and had asked for a refund of his last deposit of 50€. He hadn't received a response from the casino initially. Upon his complaint, we intervened and contacted the casino for clarification. The casino then promptly closed the player's account and refunded the 50€. The player had confirmed the receipt of the refund, thus resolving the issue.

The player from Greece had had three pending withdrawals (totaling €1328), two of which had timed out and had not been credited to his account. After communication with the Complaints Team, the player confirmed that the casino had paid all his pending withdrawals.

A Greek player had been waiting for a withdrawal of 3,500 euros since November 28 after winning and upgrading to the VIP level. Despite sending the required ID verification documents and contacting support, the player had received no response or withdrawal approval. After the player reached out to us, we invited the casino to explain their side of the situation. The casino responded by informing that the account had been successfully verified and the withdrawal payment was initiated. The player later confirmed that all the money had been received. We marked the complaint as 'resolved'.