WinDetta Casino Review

The player from Germany, who had won 800 Euros in a March tournament, had trouble withdrawing her winnings. The casino had initially informed her that the winnings had a turnover requirement of x3, despite the tournament rules not having stipulated this condition. After we had intervened and contacted the casino, the casino admitted to a misunderstanding and confirmed that the tournament winnings had no wagering requirements. The casino then credited the 800 Euro prize to the player's account for withdrawal. The player encountered some issues with inputting her new bank account details, but eventually managed to do so and confirmed the receipt of her winnings. The issue had been successfully resolved with the player receiving her prize money.

The player from Portugal had deposited money, made some winnings, and requested a withdrawal. However, after a conversation with support to reactivate promotion emails, the player's account was suddenly blocked. The player had registered and verified their account, played two slots, and had requested a withdrawal of €250. No bonus had been active during this time. The player's account was blocked due to alleged gambling addiction. The issue had been resolved when the casino paid the player their winnings. We had therefore closed the complaint as 'resolved'.

The player from Brazil was facing difficulties in withdrawing his winnings from the casino after his account verification had been unsuccessful. Despite having submitted all required documents and contacting the financial department, he had received no responses. The player felt the casino was intentionally delaying the withdrawal process. We suggested the player provide a bank statement showing his address. However, due to a lack of further communication from the player, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany was denied access to her account based on her location. After reaching out to the support, she was encouraged to use location-changing software to bypass the ban, which she deemed fraudulent. The player insists on refunding her losses amounting to around 6900 Euro. The player later confirmed that the issue was resolved.

The player from Lithuania had his casino account disabled shortly after he made a 940 EUR withdrawal. Despite his attempts to reach out via live support and email, the casino had not responded. The player had sent documents for KYC verification, but his account was disabled before the verification process could be completed. The player later confessed to breaching the casino's terms and conditions, which resulted in his account being disabled. He then asked for the complaint to be closed. We rejected the complaint based on the player's explicit request.

The player from Denmark had his account at WinDetta Casino closed, citing 'gambling addiction', despite having previously clarified that he had never self-excluded due to a gambling addiction. His balance of 2000EUR was retained, while his initial deposit of 75EUR had been refunded. He also cited an incident with another casino belonging to the same owner/operator. The player had argued that he was unaware of the connection between the two casinos. After a lengthy discussion with the Complaints Team and the casino representative, the casino had decided to refund the disputed amount. The player had confirmed receipt of the funds, and the issue had been marked as resolved.

The player from Brazil was experiencing issues accessing their casino account. The player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Brazil had deposited 60BRL, played overnight, and increased the amount to 200BRL. After successful verification and a withdrawal request, her account was blocked due to an alleged 'gambling addiction.' She had denied requesting a block. She reported that the casino had accused her of using third-party documents, but she clarified that there had been a typographical error in her last name on her account. Despite attempts to rectify this with the casino, she had received no assistance. We had attempted to investigate her complaint, but due to her lack of response to our queries, we were unable to proceed and had to reject the complaint.

The player from Poland had experienced a delay when she tried to withdraw her winnings from WinDetta, despite having followed the site's process and provided all necessary verification. The player had been waiting for three days and her withdrawal was still pending. We had advised the player to wait for 14 days before escalating the complaint, as it was common for withdrawals to take some time to process. The player agreed to wait and later confirmed that her issue had been resolved. Consequently, we had closed the complaint as 'resolved'.

The player from Poland, struggling with gambling addiction, attempted to close her account via chat but was told to do it via email, which she can't currently access. Without being able to block her account, she has deposited 5500 PLN. The complaint was rejected as his initial request was not forwarded properly.

The player from Cyprus had complained about the cancellation of his bonuses (worth €450), which he had accumulated from his own deposits, by the casino for alleged violation of the bonus terms. The player had claimed that he had no active bonus at the time of playing, making the cancellation of his bonuses unjust. The casino had insisted that the bonuses were cancelled due to the player's delay in activating them, as each game provider had its own rules regarding the timeframe for activation of bonus rounds. After a series of discussions, the casino had agreed to refund the amount of the player's deposits (€190) as a sign of loyalty. The player had confirmed the receipt of the refund and requested the complaint to be marked as resolved.

The player from Germany had had concerns about a pending payout of 500 Euros at WinDetta Casino. Despite having provided all necessary documents for account verification, he hadn't received a response. However, after our team had explained the usual processing time for withdrawals, the player had agreed to wait for 14 days. Subsequently, the player had confirmed that his payout was approved, leading to the resolution of the issue.

The player from Germany had his account at Windetta Casino suspended after he had accumulated 320 euros. The casino had claimed the suspension was due to the presence of a duplicate account, which the player had denied. The player had provided ID, a bank statement, and credit card information for verification, and had confirmed that no one else from his household or IP address could have created an account. The casino maintained their stance, providing evidence of the supposed multiple accounts to our team. After we had reviewed the evidence, we concluded that the complaint had been unjustified as there were reasonable grounds to believe there were indeed duplicate accounts. The casino's action to suspend the player's account had been in accordance with their terms and conditions.

The player from Brazil had won at the casino but experienced delays in payment and poor customer service. The player had never made any successful withdrawals before and requested one the previous night. The casino failed to communicate about the payment schedule, which made the player feel insecure. The player later informed us that the issue had been resolved, so we closed the case accordingly. However, the player reopened the complaint, expressed dissatisfaction with the casino's payment schedule and accused them of withholding her winnings. Despite our attempts to mediate, the player eventually played away her balance and ceased communication. As a result, we were unable to further assist and had to reject the complaint.

The player from Poland claims that their Windetta casino account was closed due to supposedly being a resident of Ukraine, a country on the platform's prohibited list. However, the player insists that they reside in Poland (a country not on the list) and have provided appropriate documentation to verify this. The player's balance of 563 EUR is in jeopardy due to this alleged mix-up. Later, the casino reconsidered its decision and paid out the remaining balance to the player's payment method. The complainant subsequently confirmed it. The complaint is resolved.

The player from Canada has won at a casino and although their documents were approved, the casino is now seeking verification from the game provider. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the UK deposited 325€, won 4,650€, and successfully verified his account. However, when they attempted to withdraw their winnings, the casino closed their account, stating that players from the UK are not allowed. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Sweden had requested a withdrawal less than two weeks prior to submitting that complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting withdrawals before submitting a complaint. Despite our attempts to reach out, the player did not respond to our messages, thus preventing further investigation. Due to the lack of response, we had to reject that complaint.

The player from Argentina had had trouble withdrawing his winnings from Windetta Casino. After he had deposited and won a small amount, the casino had requested additional documentation for verification. Once these documents were provided, the player's access was blocked due to an alleged gambling addiction. The player had denied this and had reached out to the casino, but had received no response. The casino had eventually paid the player his winnings but had refused to reopen his account, citing suspicions of potential rule violations. Despite the player's plea to the Complaints Team for intervention, the team had stated that the casino had the right to select its customers and the decision was final. The player had been advised to file an official complaint with the casino's licensing authority.

The player from Hamburg is dissatisfied with the casino due to perceived game manipulation and poor customer service. He believes winnings are unfairly confiscated and complains that customer service instructs players to stay active, which he interprets as urging to deposit and lose more money. The complaint was closed as the player stopped responding.

The player from Argentina won at WinDetta Casino but encountered a problem when attempting to withdraw the winnings via Astropay. The system required a deposit via TRX method before the withdrawal. After depositing, the player's account was blocked. We rejected the complaint because the player knowingly misappropriated their casino account to launder funds.

The player from Brazil made a deposit of 50 reais via Pix. However, the deposit was not processed within the specified time and the money has been deducted from his bank account. Despite reaching out to their chat, he was informed the payment was not received. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.

The player from Greece, despite closing his account, continues to receive promotional emails from the casino on a daily basis, despite multiple requests to stop. As per the player's explicit request, we have closed this complaint.

An Australian player deposited 50AUD to a casino but was unable to play due to regional restrictions. The player is now seeking a refund of the initial deposit. We closed the complaint because the player didn't reply to our questions and messages.

The player from Sweden is experiencing difficulty in withdrawing his winnings of 1300 euros. Despite successful verification and submitting the required documents, the withdrawal wasn't received yet. We closed the complaint because the player didn't reply to our messages and questions.

The player from Greece had his account closed due to gambling addiction, although he never self-excluded from the site. The user was self-excluded from several sister casinos of Windetta Casino in the past, and therefore, the exclusion was applied to all casinos operated by the same owner. He did not notice this casino is one of them. However, the casino was later able and willing to reconsider its decision and decided to pay out the player's disputed winnings, which was already confirmed by himself. The complaint is resolved.

The player, a Ukrainian citizen living in Azerbaijan, had her Icebet casino account closed for providing a Ukrainian passport, despite residing in Azerbaijan and providing proof of address and residence permit. The casino did not acknowledge her Azerbaijan residency. After the Complaints Team intervened and the player provided additional documentation, the casino reactivated the account and reinstated the balance. The player confirmed receiving her winnings, and the issue was resolved.

The player from Finland had faced a delay in receiving a withdrawal of 35€ from an online casino. Despite there being no bonuses or free games linked to this withdrawal, the casino had not processed it and had not provided an explanation for the delay. After the player contacted the casino, they were informed of a traffic jam, but no further explanation was given. Following intervention by our complaints team and communication with the casino, the player had received the withdrawal. However, the casino subsequently closed the player's account. The issue had been marked as resolved following the successful payout.

The player from Finland had made a withdrawal request on January 13, 2024, but had not received the funds. Despite his account having been KYC confirmed and previous withdrawals having been processed in a couple of days, the casino had frozen his account without explanation. After 39 days and intervention from the Complaints Team, the casino's risk department had conducted an additional check and paid the withdrawal on March 8th. The casino had also closed his account permanently without the right to reopen. The player had confirmed the receipt of his payment, resolving the issue.

The player from Finland had been experiencing delayed withdrawal for over a month. The player had confirmed that his account was verified and the winnings were without a bonus. The casino had stated that the player's account was under review by their risk department. After two months, the casino confirmed that the player's withdrawal had been paid and his account had been closed following a decision by the administration. The player had confirmed the receipt of his winnings. The issue had been resolved as the player received his funds, but his account remained closed as per the casino's decision.

The player from Finland had had a withdrawal issue with IceBet Casino, which had taken over a month to resolve, despite the usual 1-3 business days timeframe. His account had also been disabled with a notice of 'gambling addiction'. The player's winnings of 36€, earned with his own money, had been stuck in 'pending' status. We had invited IceBet Casino's representatives to join the discussion. The casino had informed the player that his account was under review by their risk department. After some time, the player confirmed that the casino had paid him the 36€. We had marked the complaint as 'resolved'.

The player from Slovenia had lodged a complaint about a delay in his withdrawal process, which contradicted the casino's stated 24-hour processing time. He had also expressed dissatisfaction with the casino's lack of response and responsible gambling tools. We had advised him to be patient and wait for at least 14 days after requesting the withdrawal before escalating the issue. The player later confirmed that the casino had released the withdrawal and the funds were in his account. We had subsequently marked this complaint as 'resolved'.

The player from Brazil has received no response from the casino's finance department after providing their bank details a week ago. This has resulted in an inability to withdraw funds. The casino's chat service has also been unhelpful, only advising to wait with no active help on their case.

The player from Germany deposited 50 euros and won nearly 7700 euros. She verified her account and requested two payments of 400 euros each. However, her account is now deactivated, and she is unable to receive assistance through chat or email. The issue has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland is experiencing difficulties withdrawing their winnings due to ongoing verification. The player's account has been verified and then the player confirmed that he has received the payment.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed due ongoing verification. The casino asked the player to send them some outstanding documents for verification purposes. The player sent everything to the casino and then the account was successfully verified and the player received their payment a short time thereafter.

The player's account got closed and balance voided without any explanation. The complaint was resolved after the player received back his deposited amount. His account got blocked due being self excluded in a sister casino.

The player from Greece was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino asked the player to send them some outstanding documents regarding the player's bank accounts. The player sent everything to the casino and then completed further verification via a video call. The account was then successfully verified and the player received their payment a short time thereafter.

The player from Greece is experiencing difficulties withdrawing his winnings probably due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their bonus winnings capped to the amount that was available right after completing bonus wagering requirements. Although the player had his winnings already available in a real money balance, the casino confiscated a significant part of his winnings. The complaint was closed as ‘unresolved’ because we did not agree with the casino's decision and considered it unfair. Later, based on the update received from the casino, we reopened the complaint. The casino reconsidered its decision, return the confiscated winnings to the player, and he confirmed a successful payout of the funds after more than a year. The complaint is resolved.

The player from Greece had his bonus winnings capped to the amount that was available right after completing the bonus wagering requirements, despite earning approximately 10x more after continuing playing with these winnings. The complaint was first closed as ‘unresolved’ because we did not agree with the casino's original decision and considered it unfair. Later, based on the update received from the casino, the complaint was reopened. The casino reconsidered its decision and decided to restore the player's confiscated funds. More than 13 months after the player submitted the complaint, he confirmed a successful payout of the disputed winnings. The complaint is resolved.

The player from Germany played with a loyalty points, however only part has been converted to real winnings. Despite the fact that the casino's bonus system is very confusing and player unfriendly, the complaint became resolved because the player accepted the casino's offer.

The player from Germany had his winnings capped. We closed the complaint as ‘unresolved’ because we couldn't accept the casino's decision and found it unfair. Eventually, we reopened the complaint as per the casino's request and the issue was successfully resolved. The player got their winnings back.

The player's balance was confiscated due to a bonus terms violation. After a closer investigation of the relevant evidence, it became clear that the player, in fact, had not breached any rules. The casino returned the confiscated funds to the player's gaming account. The player successfully withdrew the funds.

The player from Austria had deposited €300 via bank transfer, which was debited from her account but had not been credited to her casino account. Despite multiple communications with support and KYC, she was continually told that the funds were present, yet they did not appear in her transaction history. She successfully deposited €20 through the same method, further proving that the €300 was missing. The issue was resolved as the casino confirmed that the payment had been successfully received, allowing her to register using a bank account. The Complaints Team expressed appreciation for her feedback and offered continued support for any future issues.

The player from Germany's account was closed, and a balance of approximately €4500 was cancelled due to alleged bonus abuse and strategy use while playing with an active bonus. The player was confused about the accusations and sought clarification on what actions could be taken next. The Complaints Team intervened, and the casino re-evaluated the situation, ultimately deciding to reopen the account and credit €4834.33 back to the player's game account. The issue was regarded as resolved, and the player was informed that the winnings were now available for withdrawal.

The player from Finland reported having difficulties communicating with Stelario.com and complained of an account ban which had resulted in the confiscation of winnings amounting to €895. Upon investigating the issue, we contacted the casino requesting an explanation. The casino responded by reopening the player's account and crediting the confiscated amount back, so we considered the matter resolved.

The player from Finland had won money via a welcome bonus at an online casino. The first withdrawal had been successful, but subsequent attempts were delayed due to KYC-related verification. Despite multiple messages, the issue was still unresolved. The player had then reached out to the Complaints Team, who had contacted the casino to inquire about the delay. The casino had responded that the player's account had undergone additional checks by the risk department and that the withdrawal requests were processed in three smaller amounts. The player had confirmed receipt of the payments, and the Complaints Team had marked the complaint as resolved. The casino also had informed the player about the closure of his account, which was done in accordance with their rules.

The player from Finland had had an issue with Stelario Casino regarding a withdrawal made on January 8, 2024, which he hadn't received. His account had been confirmed on December 1, 2023, and his winnings had been accumulated with real money. The casino had informed him that his account was undergoing an additional check by the Risk Department. After our intervention, the casino had instructed the player to divide his withdrawal into two parts of 197€ each. Following these instructions, the player had received the funds in his account, hence resolving the issue.

The player from Finland had not been able to withdraw their balance of 43€, which had been deposited to Stelario without the use of any bonus. The casino had provided no explanation. The player's account had already been verified and he had made successful withdrawals in the past. The Complaints Team had invited the Stelario Casino representative to the conversation, who had informed that the player's account was under review by their risk department. Later, the casino had confirmed that the additional check was completed and the player's withdrawal had been paid. The player had confirmed receiving the payment, however, his account had been closed by the casino's administration. The issue of the withdrawal had been successfully resolved.

The player from Finland submitted a withdrawal request in January 2024, but the casino did not respond and no funds were received. After the player contacted the Complaints Team, it was established that the player's account was not blocked and he had made successful withdrawals previously. The player also confirmed he passed the KYC verification. The casino was asked to explain their side of the situation and they informed that all the player's withdrawal requests were successfully completed. The player confirmed the receipt of his funds, leading to the resolution of the complaint.

The player from Finland had reported that he had requested a withdrawal a month prior but the casino had not been responding to his emails and he hadn't received his payout. He had confirmed that he had made successful withdrawals in the past, passed the KYC verification, and won without an active bonus. The Complaints Team had contacted the casino and asked for clarification. The casino had responded that they had completed an additional check on the player's account and confirmed that payments had been made. The player had confirmed receipt of the payments, and the Complaints Team had marked the complaint as resolved. The casino had also informed the player that his account was closed without the right to reopen, in accordance with their rules.

The player from Finland had trouble accessing their winnings after their account had been unexpectedly closed. The incident had occurred despite having successfully verified their account and complied with the casino's terms on January 7, 2024. The player had made successful withdrawals from the casino in the past. After a series of communications with the casino and the complaints team, the casino had confirmed that the player's account had been successfully verified and winnings would be paid according to the casino's rules. The player later confirmed that they had received their winnings. The issue was thus resolved successfully.

A fully verified player from Germany had been unable to withdraw 500 euros since December 24th, 2023. Despite daily emails, the support staff made no progress and continually redirected the player to the finance department. The player confirmed that they played with real money and their account was verified. The casino claimed the withdrawal was processed and asked for a bank statement to confirm. The player provided the requested document and later confirmed that the payout had been received. We therefore marked the complaint as resolved.

The player from Argentina had requested a withdrawal less than two weeks prior to submitting their complaint. Their money hadn't been received at that time. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before submitting a complaint. The player had confirmed that they completed KYC verification, and later reported having received a partial refund of 400 Euros, cancelling the rest due to frustrations with the casino's slow processing and customer service. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Germany had his withdrawal canceled due to payment provider limitations. The player was able to request several withdrawals. The player confirmed he received a withdrawal, while played down the rest of his winnings

The player from Italy was experiencing difficulties withdrawing his funds. The casino needed specific documents to complete the player's verification. Shortly after he provided the casino with the requested documents, the withdrawal was successfully processed. The complaint is resolved.

The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany struggles to finish the verification process as it requires a skype call in English. Eventually, the player managed to finish the verification and withdraw her winnings. The issue was resolved.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment seems to be delayed. Even though the player's account was eventually blocked, the issue was successfully resolved and he got paid in full.

The player from Italy faced difficulties verifying his identity as he was unable to deliver emails to the casino for assistance. He requested help in getting in touch with the casino for verification. The Complaints Team intervened by facilitating communication between the player and the casino, ensuring the player could send the necessary KYC documents. The issue was resolved successfully, with the player's account verified and withdrawal processed. The player confirmed receipt of funds, and the complaint was marked as resolved.

The player from Brazil encountered ongoing verification issues after winning 750.00 at Smokeace Casino. Despite submitting the required financial information, the casino repeatedly requested the same details and additional information that she did not have access to. The player's withdrawal remained pending. After several email exchanges, it was confirmed that the withdrawal was processed, resolving the issue.

The player from Brazil had deposited R$ 500 and verified their account at Smokeace. Despite having completed the verification process, further verification was requested when they attempted to withdraw R$ 2,200. After contacting support, the player received confirmation of account verification and later reported that the withdrawal had been completed. We closed the complaint as resolved.

The player from Austria faced verification issues with a casino. Despite initial verification, the player’s withdrawal remained pending as the casino requested confidential credit card information, which they found unnecessary. The player sent pictures showing only the name, but there was no response from the casino. The issue was resolved after the player sent a screenshot from their bank account showing the card. The casino approved the documents and the withdrawal was processed.

The player from Germany had used a Summer Bonus, fulfilled its requirements, and had a balance of 1200 Euros. Upon attempting to withdraw 1000 Euros, the withdrawal was canceled, and their balance was reduced to 375 Euros despite the email indicating no max cashout. After reviewing the situation, it was determined that the player's full winnings should be credited back due to the misleading advertisement. Consequently, 825.52 Euros was credited back to the player's account, and the player confirmed the successful payout. The complaint was marked as resolved.

The player from Brazil had a verified account and had sent multiple bank statements but faced difficulties withdrawing due to repeated requests for additional documents. We explained the importance of the KYC process and asked for the specifics of the documents submitted. After the player provided the necessary information, the issue was resolved, and the player successfully received his withdrawal. The complaint was then marked as resolved.

The player from Germany had received an email from Smokace offering 50 free spins on Big Bass Bonanza, but when he inquired via chat, the casino stated that such offers did not exist and instead offered other bonuses. The player forwarded the promotional email and chat history to us. The casino credited the 50 free spins to the player's account and sent a notification. The issue was resolved, and the player confirmed receiving the spins.

The player from Germany had won 3000 Euros at the casino and had completed all the procedures for withdrawal, but their withdrawal request was delayed due to a review process initiated by the game provider. The review was supposed to take between 3-14 business days. We had advised the player to wait for the review period to pass. The player later confirmed that all funds had been received, and the complaint was marked as resolved.

The player from Germany had won 15,000€ and had requested a withdrawal of 3,000€, while increasing his remaining balance to 21,000€. However, the casino did not pay out the initial 3,000€ despite the player being verified and having made previous withdrawals. The casino had mentioned an ongoing inspection with the gaming provider. The player later lost some of it due to the delay in payout. Eventually, the casino had paid out the initial 3,000€. The player had expressed dissatisfaction with the casino's player protection. confirming the payout and marking the complaint as 'resolved'.

The player from Finland had reported an issue with a delayed withdrawal from an online casino. He had made a deposit and later requested a withdrawal, but the payment had not been processed and no explanation had been provided. The player had previously made successful withdrawals from the same casino. After the player had lodged a complaint, we had invited the casino to clarify the situation. Subsequently, the player confirmed that he had received his payment, but his casino account was closed immediately afterwards. We had marked the complaint as 'resolved' and thanked the player and the casino for their cooperation.

The player from Finland had had a pending withdrawal request from Smokace Casino since January 11, 2024, despite his account having been verified since December 3, 2023. He had played using his own money, not a bonus. The complaints team had invited the casino's representatives to address the issue, but had received no response despite multiple attempts. Consequently, the complaint was marked as 'unresolved', which could have potentially affected the casino's rating negatively. The player had been advised to contact the Curaçao Antillephone N.V. Gaming Authority for further help. Later, the casino had reopened the complaint, stating that the player's account was under review and confirmed that all funds had been paid to the player on March 7, 2024. The player had confirmed receipt of payment, leading to the complaint being marked as 'resolved'.

The player from Cyprus had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player about the usual delay in withdrawal processing, possibly due to KYC verification or high withdrawal request volume. They had urged the player to wait at least 14 days post withdrawal request before filing a complaint. The player later confirmed that the issue had been resolved and both withdrawals had been completed.

The player from Finland had had a withdrawal pending for over a month. The player confirmed that his winnings had been accumulated without an active bonus. The casino stated that the player's account had been under review by their risk department. After further communication, the casino confirmed that the additional check had been completed and the player's withdrawal requests were being processed. It was also mentioned that the player's account had been closed by the administration without the right to reopen. The player confirmed that he had received all of his payments. Consequently, we marked the complaint as 'resolved'.