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OverviewBonusesUser reviews47Safety Index explainedDiscussion398Payment methods44
1Red Casino Review
When reviewing and assessing 1Red Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. 1Red Casino has a Very low Safety Index of 2.9, demonstrating a significant deficiency in terms of fairness and safety as per our methodology. Continue reading our 1Red Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index – 1Red Casino fairness and safety
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of 1Red Casino, we thoroughly read and reviewed the Terms and Conditions of 1Red Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider 1Red Casino a medium-sized online casino. It has a very high amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find 1Red Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, 1Red Casino has scored a Safety Index of 2.9, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: According to our records, 1Red Casino is related to 14 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of 1Red Casino.
1Red Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of 1Red Casino during our review.
Player complaints related to 1Red Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 4 complaints directly about this casino in our database, as well as 10 complaints about other casinos related to it. Because of these complaints, we've given this casino 35,453 black points in total, out of which 276 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of 1Red Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
1Red Casino has a Mixed User feedback score based on the 47 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
1Red Casino company information and licenses
1Red Casino belongs to Bets Entertainment N.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
1Red Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.
About payment methods and win and withdrawal limits
1Red Casino accepts 44 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, INSTADEBIT, Neosurf, Maestro, Bitcoin (BTC), AstroPay, idebit, Bank transfer, Flexepin, Litecoin (LTC), Tron (TRX), Tether (USDT), Ripple (XRP), Binance Pay, Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), iWallet, JCB, Banco do Brasil, Bank of Ireland, Jeton, eZeeWallet, Itaú, ING Bank, OXXO, Bybit, Bradesco, Ulster Bank, Interac, Allied Irish Banks (AIB), Google Pay, CashtoCode, Revolut, Jetonbank, Cardano (ADA), Coinspaid, MiFinity.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 1,000 per day
No win limit
EUR 10,000 per month
USD 1,000 per day
USD 10,000 per month
GBP 1,000 per day
GBP 10,000 per month
CAD 1,500 per day
CAD 15,000 per month
AUD 1,500 per day
AUD 15,000 per month
ARS 350,000 per day
ARS 3,500,000 per month
NZD 1,500 per day
NZD 15,000 per month
ZAR 20,000 per day
ZAR 200,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at 1Red Casino.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
24/7
German
24/7
Italian
24/7
Greek
24/7
French
24/7
Arabic
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at 1Red Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say 1Red Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at 1Red Casino
You can play these types of games at 1Red Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 130 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Belatra Games, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Phoenix7, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), JDB Gaming, Galaxsys, Flatdog, Revolver Gaming, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, TVBet, 100HP Gaming, Max Win Gaming, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Esa Gaming, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Spin Fury Gaming, Tornado Games, AceRun, Smartsoft Gaming, Formula Spin, Swintt, Win Fast, SpinOn, Backseat Gaming, Bulletproof Games, Reflex Gaming, Ace Roll, Spribe, Gamomat, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Onlyplay, Oryx Gaming, Nucleus Gaming, VoltEnt, Gamebeat, Koala Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Champion Club, Gamevy, Fazi, Retro Gaming, PoggiPlay, Winspinity, NGM Game, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, InOut, PatePlay, EGT Digital, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.
1Red Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 9 bonuses offered by 1Red Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on 1Red Casino bonuses to learn more about this casino's offers.
Read more
Read less
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(44)
Payment methods (44)
Withdrawal limits
per month
$10,000
per day
$1,000
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
All languages
(6)
All website languages
EnglishFrenchGermanItalianArabicPortuguese
English customer support
All languages
(7)
All customer support languages
EnglishFrenchGermanItalianArabicGreekPortuguese
English live chat
All languages
(7)
All livechat languages
EnglishFrenchGermanItalianArabicGreekPortuguese
Game providers
Show all
(130)
Game providers (130)
Casino screenshots
Positives
Multiple currencies in one account
Huge selection of game providers
Negatives
Customer support via phone is not available
Not all game providers are available for all countries
Not all payment methods are available for all countries
Browse all bonuses offered by 1Red Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(47)
User reviews of 1Red Casino
This is a place to share experience with 1Red Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I've had nothing but issues with 1red. Cancelled withdrawals blaming my bank which after checking was untrue. Poor customer service with no answers and generic responses. And currently a crypto deposit has not been credited, issue raised with customer service and information provided yet no answers citing workload. I asked for their licensing information and told it is not available. Please be cautious if thinking about using 1red.
I initially withdraw 1000 pound which i did actually recieve after 14 days .. since then I had been waiting 16 days for 400 and 14 days for another 1000 ... they have now cancelled my 400 request so im now having to wait again and im on day 16 for the 1000 which I strongly suspect will cancel also .. The support staff do not hold any information of your account and on account issues ask for screen shots .. refuse to give you answers regarding terms and conditions and just state all information can be found on the website and dont give you any status on your withdrawal other than use a scripted response and the same goes for e mail support.. I raised a formal complaint which was instantly dismissed with the response of a scripted response also .. my question to 1 red is when am I going to get my money ... and I know they will say its in a queue actively being processed and first come first served and due to checks it sometimes delays things but that isn't the answer I want ... my solicitor is now involved and preparing a case against these crooks
Even after full account verification, withdrawals are handled unrealistically slowly. They respond with vague messages like "first come, first served, whenever," giving no clear timeline. Daily withdrawals are often rejected by the financial team, and nothing is processed according to their terms. Completely frustrating and unreliable 14 days and no withdrawal approved
I am a verified VIP player. I have 0 bonus funds. I won £1,200 fairly. I requested my withdrawals on Dec 2nd/3rd. It has been 9 days. The casino first claimed "Technical Issues," but now (as of Dec 10th) they are claiming "Fraud Prevention" delays. This contradicts the fact that they have already successfully paid me £700 in the past and verified my ID. They are stalling to force me to cancel the withdrawal. I have a formal complaint open (ID: 189171). Do not play here until they pay verified winners.
Deposits are instant. The system works perfectly when taking your money
1Red can't even manage to pay out a small amount. I've been waiting for over 5 days and nothing has happened. According to their terms and conditions, it should take 0-48 hours. Customer support constantly replies with AI-generated messages. They're not really helpful. Every day you hear the same thing: the payout is being processed, etc. But nothing actually happens. They've become very unprofessional!
1Red schafft es nichtmal ein kleinen Betrag auszuzahlen. Ich warte bereits über 5 Tage und nichts passiert. Laut AGBs 0-48 Stunden. Kunden-Support antwortet ständig mit KI Texte. Keine wirkliche Hilfe vom Support. Man hört jeden Tag das selbe die Auszahlung wird bearbeitet usw. Aber trotzdem passiert einfach nichts. Sehr unseriös Geworden!
Many no deposit bonuses
Viele Boni ohne Einzahlung
Does not pay out any winnings
Zahlt kein Gewinn aus
Customer support only answers AI answers
Kunden-Support nur KI Antworten
1Red Casino
Dear Eve22,
Thank you for your feedback and we apologize for the inconvenience.
We understand that waiting for a payment can be stressful. We would like to clarify that the terms specified in the rules are approximate and apply to standard situations. In some cases, payments may take longer due to additional checks required by security regulations and a responsible approach to financial transactions.
Your request is currently being processed, and our finance team is doing everything possible to complete the process as soon as possible. Unfortunately, we cannot always influence the duration of individual verification stages, but we can assure you that each request is reviewed in order of receipt.
We ask for your understanding regarding this procedure and thank you for your patience. If you have any further questions, you can always contact our support team through the official communication channel.
Great site, huge selection of games. Good customer service and fast payouts. I can only recommend this site to everyone. I really enjoy playing here, it's simply fantastic. Thanks to Daniel, the manager.
Tolle Seite, riesige Auswahl an Spielen. Guter Kundenservice und schnelle Auszahlungen. Ich kann diese Seite nur jedem empfehlen. Ich spiele sehr gerne hier, sie ist einfach klasse. Danke an DANIEL Manager.
Good customer service and fast payouts.
Guter Kundenservice und schnelle Auszahlungen.
1Red Casino
Dear Sanja270990,
We truly appreciate you taking the time to share such encouraging feedback. Hearing that the game selection, payout speed, and customer service contribute to an enjoyable experience is extremely motivating for us, as these are areas we invest a great deal of effort into maintaining at a consistently high level.
It is also wonderful to know that your interaction with Daniel left a positive impression. We will make sure your acknowledgement reaches him — recognition from players is one of the most meaningful forms of appreciation a team member can receive.
Thank you once again for choosing to spend time with us and for recommending the platform to others. We wish you continued enjoyment and rewarding sessions ahead.
I’m from the UK and registered with GAMSTOP, but 1RED still let me create an account, deposit in GBP, and gamble freely. Every one of my cards has gambling blocks, yet my payments went through because they were processed in a way that didn’t show as gambling transactions.
While I was gambling, I told the live chat several times that I couldn’t deposit any more money. Instead of helping or offering responsible gambling tools, I was pushed to keep depositing, tempted with "bonus" and "free spin" offers if I added more funds. That happened repeatedly.
Eventually, I realised how much I had lost — around £4,600 — and contacted support for a refund. They promised a decision within seven business days but never gave one. Since then, I’ve received nothing but generic replies saying "we’ll let you know."
This is completely unethical and predatory behaviour toward someone clearly showing signs of gambling addiction. I’ve reported the matter to the relevant authorities.
If you are vulnerable or self-excluded, please avoid this casino. They are irresponsible and take advantage of problem gamblers instead of helping them.
Negligent
Support kept convincing me with bonuses to keep depositing even when I said I couldn’t afford to
bypass gambling card blocks by misclassifiying gambling transaction by using different transaction descriptor codes
Your wonderful feedback truly brightened our day! Reading that you find the casino brilliant, the games fantastic, and our bonuses worth recommending means a great deal to our entire team. We invest a lot of care into curating an experience that feels exciting, fair, and rewarding for every player — so knowing it resonates with you is incredibly rewarding for us as well.
Your enthusiasm and recommendation to future gamers is the highest compliment we could receive. It’s loyal and satisfied players like you who inspire us to keep improving, introducing new features, and expanding our library with innovative titles and exclusive promotions.
Thank you once again for taking the time to share such positive thoughts. We’re truly grateful for your trust and support — may your next sessions bring you even more enjoyment and memorable wins!
(£1400) 12 days and my withdrawal is rejected/cancelled 7 times and I’m being told to use "an alternative payment method " they have rejected/cancelled all available payment methods for the bank I’ve used to deposit. My account is fully verified and I have had few successful withdrawals so what changed other than the amount of my latest withdrawal is more. Update: After 20 days I have now successfully received my withdrawal. It was long but I finally did get it so thank you.
Many good slots.
Slow withdrawals.
1Red Casino
Thank you for your review, we appreciate your honesty.
We sincerely apologise for this inconvenience, but at that time, payment providers were experiencing certain issues that caused withdrawals to be returned. However, this situation has been completely resolved, and we are glad that you have already received your funds.
This issue motivates us to improve our service, and all problems have now been resolved and should not occur again.
very fast cashouts support 24/7 online and always friendly. very nice slot providers. and a lot of live casino games
very good
1Red Casino
Dear maxii1223,
We truly appreciate your detailed feedback! It’s wonderful to hear that our fast cashouts and round-the-clock support have made a positive impression. Knowing that you enjoy the variety of slot providers and the selection of live casino games is especially encouraging — we aim to create a seamless and entertaining experience for all our players.
Your comments motivate us to keep enhancing the platform and adding more exciting options for gameplay. We look forward to many more enjoyable sessions with you and hope every visit continues to feel just as rewarding.
Having won a substantial sum. I jumped through hoops to have my account verified. I then requested the mas amount in one go which is £1000 only for it to take over 10 days and then be cancelled due to a technical problem! Having been in constant communication they just simply say it is being processed and I will receive an email when approved. I have now had to make a new request via bank transfer as they want me to use that method now and I am fully expecting this to go the same way. another 10 + days and then nothing!! Watch this space. Please don't be fooled into spending any money with them!
Do not pay out winnings
Constant excuses
1Red Casino
Dear woochop
We greatly appreciate your feedback and we are very sorry that you encountered such a problem, but the gaming provider had to verify your bets, which is why there were delays in withdrawing funds, but as you can see, it's okay right now.
We always want to improve, so your feedback is very important to us and we promise to improve our service, especially in this regard.
I've deposited over €15,000 myself. You can deposit €100,000 in one day, but nothing can be withdrawn. I have over €25,000 in winnings that they aren't paying out. If you write to support, they say something like, "Please be patient..." It was forwarded to another department. I'm so angry with myself for getting ripped off. You can supposedly withdraw €1,500 per day, but weeks have gone by without a payout.
Ich habe selber über knapp 15000€ eingezahlt. Es können 100.000€ an einem Tag eingezahlt werden aber nichts ausgezahlt werden. Ich habe über 25.000€ Gewinn den sie nicht auszahlen. Schreibt man dem Support wird sowas gesagt wie gedulden sie sich…. Es wurde an die andere Abteilung weitergegeben. So sauer über mich selbst das ich abgezockt wurde. Man kann angeblich 1500€ auszahlen pro Tag jetzt sind Wochen vergangen ohne Auszahlung.
Nothing
Nichts
Money is not paid out
Geld wird nicht ausgezahlt
Scam site
Scam Seite
Do not play on this site
Nicht spielen auf dieser Seite
1Red Casino
Dear matthiasss,
Thank you for your review.
We'd like to explain the situation in more detail: Yes, there was indeed a delay in your withdrawal, but this was due to a large win, and we contacted the gaming provider to verify the bets. The reason for this is numerous fraudulent manipulations by various players, which were later discovered by the gaming provider.
However, we would like to inform you that your bets are in order and, as you have seen, your withdrawals are currently being processed according to the existing limits.
Best regards, The 1Red Casino team.
Sehr geehrter matthiasss,
vielen Dank für Ihre Bewertung.
Wir möchten Ihnen die Situation näher erläutern: Ja, es gab tatsächlich eine Verzögerung bei Ihrer Auszahlung, aber dies lag daran, dass es sich um einen hohen Gewinn handelte und wir den Spieleanbieter kontaktiert haben, um die Wetten zu überprüfen. Der Grund dafür sind zahlreiche betrügerische Manipulationen durch verschiedene Spieler, die später vom Spieleanbieter entdeckt wurden.
Wir möchten Ihnen jedoch mitteilen, dass Ihre Wetten in Ordnung sind und Ihre Auszahlungen, wie Sie gesehen haben, derzeit gemäß den bestehenden Limits bearbeitet werden.
Mit freundlichen Grüßen, Das Team von 1Red Casino.
Have made 2 withdrawals, one at 300 and one at 200. Withdrew same way I deposited, im fully verified. Still waiting. Live chat just say they are dealing with it. Will be reporting with fraud departments and bank if not received by Monday. If receive winnings will happily change my review as everything else seems to have gone ok.
Edit, next day... still nothing. Told same thing.
Good games
Can't withdraw
Waiting to pay out but don't get winnings
1Red Casino
Dear Ink666dot,
Thank you for your review and for highlighting the fact that your experience on our platform has otherwise been satisfactory. We are happy to hear that you enjoyed the games.
As soon as you submit a withdrawal request, it goes into a queue and is processed on a first-come, first-served basis. This is a standard and fair procedure that applies to all players equally. Your account is fully verified, you used the same method for both deposits and withdrawals - everything is fine. All that remains is to wait for your turn. If there were any issues, our support team would notify you directly.
If you encounter technical difficulties, you can always contact our support team - we are here to help.
I strongly advise players to stay away from 1red2.com. This casino operates in a highly suspicious and unethical manner. I deposited funds only after submitting my verification documents and receiving confirmation that my account had been verified. I played fairly and lost part of the balance, but when I attempted to withdraw the remaining funds, my account was suddenly blocked with the explanation of "duplicate account".
This is a classic scam tactic: they verify your account, allow deposits and play, and then invent reasons to withhold your remaining balance as soon as you request a payout. The most alarming part is that this happened *after* successful KYC verification.
I have reported this case to Revolut, the payment processor (Transferop), and the receiving bank (Clear Junction), as well as prepared complaints to the UK Gambling Commission and the FCA. This casino appears to be unlicensed in the UK and uses misleading tactics to keep players’ money without justification.
Stay far away from 1red2.com – do not deposit. Total scam.
Fast deposit
They block accounts after a win or withdrawal request.
They use false pretexts to confiscate funds.
They lack transparency in communication.
They hide the true operator and contact information.
They work with low-credibility payment processors.
They abuse the KYC (Know Your Customer) process.
They offer no real responsible gambling or self-exclusion tools.
They have a bad reputation – many similar complaints online
They rely on irreversible transactions
1Red Casino
Dear ajb4,
Thank you for taking the time to share your feedback. We understand how frustrating such situations can feel. Please be assured that we take all compliance and verification processes seriously and strictly follow our Terms and Conditions to ensure a fair and transparent gaming environment for everyone.
If you still require assistance or wish to clarify the situation regarding your account, we kindly encourage you to get in touch with our Support Team so we can take a closer look at your case. We remain committed to resolving any issues in line with our policies.
‼️ WARNING: 1Red Casino SCAM – €28,000 Stolen & No Proof Given in 4 Months‼️ I want to warn everyone about 1Red Casino and their fraudulent behavior. I had €28,000 confiscated from my account, and for 4 months, they kept saying they had "proof" to justify their actions. Till today, they NEVER provided any evidence.
How They Tricked Me & The Complaint Platforms
First, they pretended to cooperate on AskGamblers and Casino Guru forums.
They delayed the case for months, saying they had proof.
In the end, they provided NOTHING and my complaint was marked unresolved. On top of this I have non disclosure agreements with 2 of they're sister casinos but those are not active anymore. They where connected in the past to the same network but duo to illegally approach to Netherlands jurisdiction they where forced to close they're bussiness. I'm about to disclosure those 2 agrements and make them public and expose all this fraudulent organisation called *platform* .
Nothing positive, scammers!!!
A scam organisation
1Red Casino
Dear nm86nlplay,
Thank you for taking the time to share your experience, even though we regret to hear that it was not a positive one. We fully understand your frustration and sincerely apologize for any confusion or dissatisfaction this situation has caused.
Your account was automatically closed by our system due to a violation of our Terms and Conditions related to refund abuse. As per our internal policies and compliance procedures, winnings associated with such violations may be subject to confiscation. We understand that this may be disappointing, but we take these matters seriously in order to ensure a fair gaming environment for all players.
We hope this clarifies the matter from our side. Should you require any further clarification, please feel free to contact us directly.
The 1Red page is one of the best I've registered with as it has instant withdrawals, I have a personal manager who responds to any problem I have within a few minutes, and has offered me many bonuses. Register too and you will be happy!!❤️
Η σελίδα 1Red είναι μια από της καλύτερες που έχω κάνει εγγραφή καθώς έχει άμεσες ανάληψης,έχω προσωπικό διευθυντή όπου μου απαντάει εντός λίγων λεπτών σε ότι πρόβλημα και να έχω και μου έχει προσφέρει πολλά μπόνους. Κάντε εγγραφή και εσείς και θα μείνετε ευχαριστημένοι!!❤️
1Red Casino
Dear ANTONIS88T,
Thank you for your kind review!
We’re happy to hear that you’re enjoying instant withdrawals, bonuses, and the support from your personal manager. It means a lot to us!
We’re truly glad to have you as part of our community and will continue doing our best to keep your gaming experience smooth, fair, and entertaining.
I deposited £30 and managed to win £200 After that I tried to withdraw and was saying I need to bet £50 in order to be able to withdraw Anyways I got to £150 and withdrawn it 2 weeks later and not in my bank yet I've been on the chat with them and via email and they always say : "rest assured,we are dealing with your request " Imagine i won't £10000!!! Do not deposit!!! It seems it's a scam
What a joke of a casino
2 weeks wait
1Red Casino
Dear Claudiucc91,
Thank you for sharing your experience. We genuinely regret that your recent interaction with our platform left you disappointed. Each withdrawal is processed and reviewed individually — all details are taken into account, including the method you have selected.
As confirmed in the resolution process, the initial delay was related to a payment card compatibility issue. Once the funds were refunded back to your account, several alternative withdrawal methods were offered. We're sorry to hear that they weren't suitable for you, and we understand your frustration. We’re continuously working on improving clarity around our payment procedures, and your feedback will certainly help us in that. If you ever decide to give us another chance, our support team will be here to assist you every step of the way.
Easy to deposit, few different game providers with reasonable selection of different games and live games. But the customer support is terrible after my experience with them i would not touch this place with barge pole
Easy deposit
Bad customer support
Providers that have 0 games
Overall bad experience
1Red Casino
Dear beanpoppedit,
Thank you for sharing your experience with us. We appreciate your positive comments regarding our game selection and ease of deposit. Our goal is to provide players with a seamless and enjoyable gaming experience, and we are glad that these aspects of our platform met your expectations.
However, we are truly sorry to hear that our customer support did not meet your standards. We strive to provide professional and helpful assistance, and we regret any inconvenience you may have faced.
Please contact our support team to help with your situation, we are always happy to assist you!
It's easier to play and win big in this company .you have lots of options to play games like sports live casinos ets. I have a manager his name is jean he I supportinge very well in this.he gives bonus and cashback
It's easy to play games and having lots of options And having fast cash withdrawals and deposits and having a good manager with support he is giving to me in every situation he is jean
No negatives
1Red Casino
Dear Arun2194,
Thank you for your wonderful review and for sharing your positive experience with us! We are delighted to hear that you find it easy to play and win at our casino, and that you appreciate the wide selection of games, including sports and live casino options. It is also great to know that our fast deposit and withdrawal processes contribute to your overall satisfaction.
We truly value your feedback. Our goal is to continuously enhance our services and provide the best gaming experience possible. Thank you for choosing 1Red Casino!
Good variety of games to play and great customer service! Especially from my account manager James!
Many games to play
Great customer service
1Red Casino
Dear GDog93,
Thank you for taking the time to leave a review and share your experience with us! We are delighted to hear that you enjoy the variety of games available at our casino and that our customer service has met your expectations. Providing top-notch support is one of our main priorities.
We always strive to improve our services and ensure that our players have the best possible experience. Thank you for choosing 1Red Casino!
Good casino with great customer service from VIP manager Jean. Good choice of games. Would recommend
Great customer service from Jean
Good choice of games and sports
Withdrawal times could be quicker
1Red Casino
Dear Ben81,
Thank you for your positive review and for recommending our casino! We are glad to hear that you enjoy our selection of games and sports betting options. We take great pride in ensuring that our players receive the best possible support, and your feedback reassures us that we are on the right track.
We also appreciate your honest input regarding withdrawal times. While we strive to process withdrawals as quickly as possible, some transactions may take longer due to security checks or banking procedures.
Wasn't planning on doing more reviews but i've read so many negative reviews about this casino that i had to clarify a few things.
I deposited 50€ for the first time today, got the 100% welcome bonus and i actually got lucky, managed to wager it and cashed out 700€.
They do request some documents for verification but it was really quick to verify. Took literally less than 1h.
Ran into a few issues on my withrawal because it kept getting cancelled but thankfully they would always email me what was missing.
Once everything was done with my verification documents, my withdrawal was accepted within minutes and i received my money within 10 minutes (bank transfer).
Honestly one of the best casinos i've played at when it comes to payments.
Only negative is that the casino lacks a responsible gambling feature.
Instant Withdrawal
Great RTP on certain providers
Easy to navigate site
Friendly live chat
No responsible gambling feature
1Red Casino
Dear Christos92,
Thank you for taking the time to share your detailed experience with us. We greatly appreciate your feedback, especially since you took the effort to clarify some points amidst other reviews.Your positive words about our payment efficiency and live chat support mean a lot to us, as we constantly strive to ensure a smooth and enjoyable experience for all our players.
We also value your constructive feedback regarding the lack of responsible gambling features. This is an important aspect of providing a safe and supportive gaming environment, and we take your comments seriously.
I won some money here and then it was time to verify. What a complete joke of a lying casino. Anyway I verified my account sent what they ask for and get confirmation Im verified. I make a withdraw and get a email to confirm my withdraw address, button didnt work just sent me to a blank page so I had to contact support. Anyway I managed to confirm my withdraw address but my withdraw cancelled anyway. Support tells me that if I make a withdraw to my bank account it will work but same here cancelled my withdraw. Next time I talk to support they tell me that I have to open a brand new crypto account lol why would that make any difference?? Anyway I made a new crypto account and made a withdraw and what a surprise they cancel again, they tell me to do a smaller amount nzd300 they cancel again! They tell me make a nzd100 withdraw(what a joke of a casino its not even $60) to my suprise they sent me the nzd100, but after that they cancel 3 straight withdraws of nzd100. Stay away from this casino, they do anything to not pay you and the support agent lying to you all the time saying it will work after this and it will be fine now, and if you say anything to them they just tells you "trust me and listen to my advice" I did that 10 times when you lied straight in my face so why would I trust you now. Disgusting casino I really hope no one ever plays here again!!
Edit: I made another withdraw lets see what excuse they use this time.
I was lucky and won
Horrible liars, been told 5-10 different reason why my withdraw was cancelled and what I need to do.
Stay away they are horrible people
1Red Casino
Dear winstoncarter131,
Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you faced during the withdrawal process and want to assure you that your feedback is taken seriously. At our casino, we strive to provide a smooth and transparent gaming experience for all our players, and we understand how frustrating it must be when processes do not meet your expectations.
To address your concerns, we would like to investigate this matter further to understand what happened. Could you please contact our support team directly? This will help us identify the issue and find a solution. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly and effectively as possible.
We truly appreciate your patience and hope to regain your trust. Please do not hesitate to reach out to our team for further assistance.
Be aware! The casino pays small amounts (~100€) relatively fast (within a few hours). But when someone makes a bigger deposit and profits even more, they take days and find excuses to delay the withdrawal. In my case, it's almost 10 days since I requested a withdrawal via BTC, and it still hasn't been sent. Also; The Daily Limit is 5k, weekly 10k and monthly 30k. So in every other casino, you can request the withdrawal of 5k, wait 24hours and request a 5k withdrawal again. But not on 1red. Here, you request a withdrawal, wait for days (if) until they send it to you eventually and THEN YOU WAIT FOR 24 hour before youre allowed to request another withdrawal. And well, afterward you wait again for days…
So all in all, im not satisfied and will highly likely change to another casino with good withdrawals.
Good deposit options
Wide range of games
Often errors when loading live blackjack tables at Evolution Gaming
1) You hardly get any bonus rounds or win a thing 2) I saved my password and it turns out I wa logging into three different web addresses to play at the one casino 3) the route deposits through dodgy third party companies that charge you an excess to play 4) They say the deposit has been declined but even if you send bank statements to prove it was taken they refused to refund and close your account
I asked for their complaints procedure I was told thet don't have one - red flag
The customer service agents are rude and very difficult to communicate with
Do NOT believe positive reviews, they act like a criminal enterprise.
Also ignore their reply below I did contact customers service over 15 times. At one point they said they had refunded but later said they wouldn't. Their thieves. They refused to take a complaint. I provided both an email and my bank statements as evidence too.
Update
The casino contacted me and ask me for my bank statements for the 10th time ( not exaggerating) They are still refusing to refund because they said they amount shown on my bank statements differs from the supposed failed deposit. But what they wont acknowledge is that because this dodgy casino routes deposits through third party companies that charge you extra to deposit , another reason for you not to play. They have sent me mutiple emails today even after I asked them to stop , their now harassing and bullying me. I have no opened a case with resolver and contacted the gambling commission to get them banned in the UK
Do not use this casino
The reply from the provider below is complete rubbish dont fall for these scammers. I sent them by bank statements 10 times to show the payment didn't fail. I also have an email from them saying they would refund the money within 7 days but they didn't do it. Their very dishonest bullies. All sent to their regulating body and now the cyber crimes unit.
The
Nothing
Rude customer service
Bullying behaviour
Scam artists that steal your money
Charge for deposits
Very little wins and bonus rounds
Dishonest
If you save the password it saves under three different website -dodgy af
They route deposits through third party companies
1Red Casino
Dear lynda1cooke,
We sincerely regret the negative experience you've had with our casino, and we apologize for any frustration or inconvenience caused. We take all feedback seriously and are committed to addressing your concerns.
Bonus rounds and wins: We understand that gaming outcomes can be disappointing at times, as results are based on random outcomes, but we assure you that our games operate under the highest standards of fairness.
Multiple login URLs: We would like to clarify that different URLs might be used to access the same platform due to regional access or security reasons, but all of them point to the same trusted casino.
Third-party payments: Please note that the casino itself does not charge any fees for deposits. However, certain third-party payment providers may impose fees, which are beyond our control. We are always striving to provide players with the best and most transparent payment options.
Deposit issue: We have thoroughly reviewed your case, and after a careful assessment, we would like to clarify the situation. A refund could be considered if your balance had been credited and not spent. However, in this instance, the funds never reached us, as the transaction was declined due to unsuccessful authentication. As such, no funds were credited to your casino account, and a refund cannot be issued for this reason.
We apologize for any confusion, and we understand your frustration. If you'd like to provide more details or give us another opportunity to address this issue, please feel free to contact us at [support email]. We value your feedback and are committed to ensuring a transparent and fair gaming experience.
I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!
1Red Casino
Dear mishbeattie,
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced with your withdrawals. We understand how frustrating it can be when things don’t go as smoothly as expected.
Initially, your withdrawals were canceled due to the verification process, which is a standard procedure to ensure the safety and security of all transactions. We also noticed that you attempted to withdraw via cryptocurrency, despite depositing with a fiat method. In such cases, we recommend using Bank Transfer, as it aligns with your deposit method. However, we're pleased to see that you eventually completed a successful withdrawal via Mifinity.
Please be aware that any further withdrawal delays were due to winnings that had not yet met the required wagering conditions. Once these conditions are fulfilled, you should not experience any further issues with your withdrawals. If you need any further assistance, feel free to reach out to our support team.
Absolutely fantastic, and Edward is amazing! The only downside is that withdrawals can be a bit slow and nerve-wracking. Overall, though, they're a trustworthy company.
friendly customer supps
BIG WIN
1Red Casino
Dear immafromgermany,
Thank you for such a positive review of our casino! We are delighted to hear that you had a fantastic gaming experience with us, and we’re thrilled that our team left a great impression on you. Providing top-notch customer service is always our priority, and your kind words inspire us to keep up the good work.
We also take note of your comments about the withdrawal process. We understand that delays can be nerve-wracking, but we assure you that we are continually working to improve the speed and efficiency of our payout system. Furthermore, we hope that your future experience will be even more seamless.
Thank you for your trust, and we look forward to seeing you again!
I can only say positive things about 1red. Great selection of games, fast verification process, nice support, and fast payouts
Ich kann über 1red nur Positives berichten. Große Spieleauswahl, schneller Verrifizierungsprozess, netter Support, und schnelle Auszahlung
Large selection of games
Große Spieleauswahl
Fast payout process
Zügiger Auszahlungsprozess
Fast verification process
Schneller Verrifizierungsprozess
1Red Casino
Dear Anuboid,
Thank you for your positive comments regarding your experience at our casino. We're thrilled to hear that you appreciate our selection of games, the efficiency of our verification process, our supportive customer service, and the speed of our payouts. Our team strives to provide a seamless gaming experience that combines both quality and security, ensuring that all aspects of our service meet your expectations.
We take pride in our user-friendly platform and are pleased that it contributes to a smooth and enjoyable gaming experience for you. Your feedback is invaluable, as it encourages us to maintain our high standards and continue improving. Thank you for choosing 1red Casino, and we look forward to providing you with continuous entertainment and excellent service in the future.
Great casino, lots of games to chose from. Fast pay out time and great bonus’!!
Great casino
1Red Casino
Dear Ellise,
Thank you so much for your kind words and for taking the time to share your positive experience with our casino. We are thrilled to hear that you’re enjoying our wide selection of games, and it’s fantastic to know that our payout times and bonuses have met your expectations. Providing our players with a smooth and rewarding gaming experience is always our top priority, and it’s wonderful to hear that we’ve succeeded in doing so for you.
Your feedback is incredibly valuable to us, and we truly appreciate your loyalty. We remain committed to continuing to offer you exciting games, swift payouts, and excellent bonuses to keep your experience with us top-notch. We look forward to your next visit and hope to bring you even more exciting moments!
1red Casino offers an impressive range of games, including slots, table games and live dealer games. The website is user-friendly and well-designed, making it easy to navigate. Payment methods are varied and secure, and customer service is professional and responsive. Overall, 1red Casino is a recommended choice for players looking for a fun and safe online casino experience.
1red Casino bietet eine beeindruckende Auswahl an Spielen, darunter Slots, Tischspiele und Live-Dealer-Spiele. Die Website ist benutzerfreundlich und gut gestaltet, was die Navigation erleichtert. Die Zahlungsmethoden sind vielfältig und sicher, und der Kundenservice ist professionell und reaktionsschnell. Insgesamt ist 1red Casino eine empfehlenswerte Wahl für Spieler, die eine unterhaltsame und sichere Online-Casino-Erfahrung suchen.
1Red Casino
Dear MRLEHST95,
We are incredibly grateful for your detailed review and recommendation of our casino. It’s heartening to hear that our diverse range of games, including our slots, table games, and live dealer options, along with our website’s design and functionality, have met your gaming needs effectively. We understand that the quality of the user experience is crucial, and we are committed to providing a platform that is both enjoyable and easy to use.
We also appreciate your comments on our payment methods and customer service. Ensuring a secure and diverse range of payment options, along with responsive and professional customer support, is fundamental to our operations. Your positive experience reaffirms our commitment to excellence. Thank you for your trust in us, and we are excited to continue being your preferred online casino.
Best regards, The 1RED Team.
Safety Index explained
Safety Index of 1Red Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1Red Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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