1Red Casino Review

The player from the United Kingdom faced delays in withdrawing £5,000 from 1RED Casino. Despite having a verified account, the casino support provided inconsistent responses and exceeded their 48-hour processing timeframe. The player eventually received his winnings after his VIP Manager escalated the issue to the finance team. We marked the complaint as resolved.

The player from Italy had requested a €330 withdrawal, which was declined due to an unverified account status despite having submitted the necessary documents. The player then requested a refund of his total €560 deposits after being blocked from the site, claiming he was unable to withdraw his winnings and had continued to deposit. We reached the conclusion that the casino could close accounts and had to protect players after being informed of gambling issues. The player was advised about self-exclusion tools, but we couldn't assist the player with a refund request.

The player from the UK claimed that 1Red Casino had taken his £20 deposit and refused to assist in locating it, despite assurances of an instant transfer. Attempts to raise a complaint were denied, and customer support provided repetitive responses. We advised the player to contact the payment provider for investigation, as the casino could not resolve the issue directly. The player did not respond to further messages, leading to the rejection of the complaint due to lack of communication.

The player from Germany had won €900 at 1Red Casino and successfully verified his ID and credit card but faced rejection of his address proof. Despite submitting various documents, including utility bills and official letters, none were accepted. He needed assistance with the verification process to withdraw his winnings. The complaint was rejected due to the player's lack of response to our messages and questions, preventing further investigation.

The player from Azerbaijan had her account closed by the casino without explanation and received an unhelpful response when contacting customer service. She had not attempted a withdrawal yet nor completed verification before the account closure. After we contacted the casino, they agreed to reopen the account upon completion of a video verification process. The player completed the verification, and the account was reopened. The player later confirmed receiving her winnings, resolving the issue.

The player from Canada had deposited CAD 30 and won CAD 169 at 1Red Casino. Despite having verified his account and previously making successful withdrawals, his recent withdrawal requests were repeatedly rejected, with varying excuses from the casino's customer support. He complied with all requirements but remained unable to access his winnings. After a week of communication, the issue was resolved, and the player successfully withdrew his money.

A player from the Netherlands had informed the sister casino about their gambling addiction, yet this casino allowed deposits to continue. We requested further communication and evidence from the player, but no response was received. Consequently, the complaint was rejected due to the lack of necessary information.

The player from Germany faced repeated delays in verification and issues with withdrawing funds from the casino. Despite following all instructions, including switching to crypto withdrawals and confirming wallet addresses, the payments were not processed. Continuous communication with the VIP manager resulted in unhelpful responses, and the requested crypto payment never arrived. The complaint was rejected due to the player's failure to respond to our messages and provide the necessary evidence for further investigation.

The player from Germany had an issue with 1red casino. He attempted to make a withdrawal of 129.29€ while simultaneously self-excluding. The casino neglected all of the player's emails for verification and decided to only refund the original deposit of 54.29€, claiming the player failed to meet the KYC check and bonus wager requirements. The player claimed that he never used any bonus. We determined that the player did not meet the necessary wagering requirements and that the self-exclusion request did not cancel these requirements. Therefore, the complaint was rejected, and only the deposit was refunded.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player reported that his withdrawal had been rejected due to technical difficulties. We had asked for additional information to assist with the investigation, including whether he had passed the KYC verification and if he had used an active bonus. However, the player did not respond to the inquiries, which led us to reject the complaint due to lack of cooperation.

The player from Germany had faced issues with verification of his documents at an online casino, which had resulted in a delay in his withdrawal request. However, after the player's interaction with the Complaints Team, the issue had been resolved successfully and his account had been approved. Consequently, the player's complaint had been marked as 'resolved' in our system.

The player from South Africa had struggled with verification approval which resulted in denied withdrawals for 24363 months. The player also mentioned coming in second place in a global tournament and not receiving any feedback or prize money. Despite our team's attempts to gather more information and extend the complaint's timeframe, the player did not provide further details or evidence. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Germany had deposited 250€ into 1Red Casino via an instant bank transfer, but the money had not been credited to his account even after 2 hours. Despite having reached out to customer service and live chat, he had been told to wait. The payment had been received by the provider and listed as "Pending". The casino had confirmed the money had arrived, but due to the weekend, there could have been delays. The player had been unable to cancel the payment as it had already been processed. The issue was eventually resolved and the funds had been credited to the player's account at the start of the following week. We had marked the complaint as 'resolved' in our system.

The player from Australia is disputing a large sum of money (40-50k AUD) because the casino provided a false set of terms and conditions and allowed him to play despite the violation of their actual terms which explicitly excludes Australian players. The player claims to have sufficient evidence to support his case. The complaint was closed as the player stopped responding.

The player from South Africa is having issues after making three deposits to the casino with just two of them reflected in the account. Additionally, there's an issue regarding accepted and approved winnings not being paid out. The player received the deposit into his casino account and has received the payment to his bank account. The complaint was closed as "resolved".

The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.

The player from South Africa deposited money to 1Red casino, the system showed the deposit failed, but the bank confirmed the successful transaction towards the casino. Despite providing all necessary information and documents multiple times, the issue remains unresolved, with the casino repeatedly asking for resubmission of the documents. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

An Ontario player is facing a delayed withdrawal problem. Despite verifying the account, the casino takes a long time to process the withdrawal and the customer service only offers excuses. The player also expresses dissatisfaction with inconsistent information given by support staff. The complaint was resolved as the player received his payout.

The player from Australia had the active balance reduced to his last deposit as he played allegedly for "fun money". We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that the winnings were finally paid out after waiting for a week. The complaint was marked as 'resolved' in the system.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that the casino had kept requesting new information and rejecting payments, despite the account being verified and all necessary details provided. After almost two weeks, the player confirmed receipt of all three payments. We had marked the complaint as 'resolved'.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.

The player from South Korea was experiencing difficulties withdrawing their winnings due to limited availability of payment methods. They wished to withdraw via Neteller, however, were asked to use an alternative payment method, which they refused. Later, the casino team informed us that a withdrawal via the player's preferred payment method would be possible after all. After amending a small issue in the settings of the player's gaming account, thanks to the player's cooperation, their withdrawal request was successfully processed. The player's complaint was closed as 'Resolved'.

The player from the Netherlands has experienced some issues with their balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had deposited PLN 600 into the casino but found their account closed without explanation. Despite multiple emails and requests for a refund, the account remained blocked, and assistance had not been provided for over a month. The issue was resolved after the Complaints Team intervened, leading to the casino successfully returning the player's deposit to his bank account. The complaint was then marked as 'resolved' in the system.

The player from Greece faced multiple rejections during the verification process. Despite submitting several forms of ID, including a police identification, tax clearance, driving license, and a government-certified digital ID, each one was rejected, and his attempts to seek assistance were met with automated responses. The player reported that his account had now been verified. We confirmed the issue was successfully resolved and closed the complaint.

The player from Greece had won 48000 and the online casino had demanded verification. The player had complied with multiple requests for documents, but the casino consistently found issues, such as a proof of address document being more than 6 months old. The player felt that the casino was finding excuses to prevent the payout. We had asked the player to forward the last document sent to the casino. After the player had provided the necessary information, the issue was resolved the next day with the player's account being successfully verified.

The player from Greece had struggled with a delayed withdrawal from Infinity Casino after winning 500 euros. The player had been unable to access his winnings. Eventually, the player confirmed that he had received his winnings. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Greece had waited for 7 days for a withdrawal request and an explanation as to why his account, with a significant five-figure sum, had been closed 8 days prior. His inquiries had not been answered by the casino. The player had mainly played slot machines and placed sports bets. He had accumulated his winnings without an active bonus and his account had been verified. After 10 days, the casino had still not transferred his money. After 18 days, the casino informed him that his account had been closed due to a self-exclusion request because of gambling addiction. The casino had experienced a system malfunction which had allowed the player to continue depositing and playing. Upon realizing this, the casino had immediately closed the account and initiated a manual withdrawal process. After verifying the player's bank details, the casino had transferred the funds. The player had confirmed receiving his deposit, thus resolving the issue.

The player from Austria withdrew 2000 euros to his verified credit card; however, the credit card company did not accept it and refunded the amount. The money didn't return to his player's account either, despite numerous emails and proofs submitted. The Complaints Team contacted the casino, which requested additional documentation and suggested an alternative withdrawal method. Eventually, the player confirmed receiving the winnings in his checking account, and the complaint was marked as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.

The player from Malta requested a withdrawal of her winnings, however, her account was blocked, and her winnings were withheld. Even though the player has been self-excluded across all operator platforms, the casino paid out the player's deposits, so we considered this case resolved.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the payment had been received successfully. We marked the complaint as 'resolved' in our system.

The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks before submitting the complaint. The player's account had been verified, but they hadn't received their winnings, and the casino's live chat hadn't provided clear answers. The player's account had been briefly blocked but was later reopened. The player had further revealed that they lost a significant portion of their winnings due to the delay in the withdrawal confirmation. We had contacted the casino to understand the cause of the delay. The player later confirmed that they had received their winnings and requested the case to be closed. The complaint had been resolved successfully.

The player from Greece had been concerned about repeated withdrawal cancellations from a casino. The casino had claimed she had a duplicate account after she tried to withdraw her winnings of 1000 euros. Despite having verified her identity and addressing the duplicate account issue, the casino had continued to cancel her withdrawals. After the player's complaint was submitted, we had asked her to provide more information and had kept the complaint open until she confirmed that her withdrawal had been successful. The player later confirmed that her withdrawal had been completed and the issue had been resolved.