The player from Austria experienced delays in receiving a payout of 2000 euros and did not receive any responses to their inquiries. The Complaints Team emphasized the importance of allowing the casino sufficient time to process withdrawals, advising a waiting period of at least 14 days. Despite the player's verification and previous successful withdrawals, the complaint was ultimately rejected due to a lack of response from the player, which prevented further investigation into the issue.
WinDetta Casino - Player's payout is delayed.
Amount: €2,000
WinDetta Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
WinDetta Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I've been waiting for days for a payout of 2000 euros, and I keep getting put off. No one gets back to me at all.
Automatic translation:
Public
Public
2 months ago
Dear fbloechl09,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
2 months ago
Translation
I am already fully verified and I have already made 2 small withdrawals in the casino. Now that it is about 2000 euros, it is suddenly taking so long and the support hardly ever gets in touch anymore. When it comes to deposit bonuses etc., the VIP support gets in touch immediately!
Automatic translation:
Public
Public
2 months ago
Thank you for your reply, fbloechl09. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
