OhMySpins Casino Review

An Irish player had become upset after unsuccessfully attempting to use a feature called "cash grab" on multiple occasions, which had resulted in a loss of 100€. Despite having reached out to support numerous times, the player was eventually blocked. The player had claimed they were unable to provide any evidence of their issue due to being blocked by the casino. After we had intervened and requested the casino to provide evidence of the player's losses, the casino decided to refund the player's lost amount. The player confirmed receipt of their refund, and the complaint was then marked as resolved.

The player from Italy has had his account blocked after attempting to withdraw €620 in winnings. The casino allegedly used the justification that a deposit was made using a different card. The player argues that his winnings were not from this deposit, and if the casino refuses to pay out the winnings, he requested all his deposits made since this incident. After gathering and reviewing all the necessary information, we decided to close the complaint as unjustified due to breaching the casino's Terms and Conditions - using a 3rd party payment method. Despite the complainant's claims that was just a one-time mistake, the data clearly shows there were 2 consecutive deposits made by 3rd party payment method (bank card), which is strictly prohibited by industry-standard rules. It would not be possible to complete his KYC either. All the user's deposits, apart from the last one that should have been refunded, were lost by playing games, so there is no justified reason to refund anything else. The casino acted correctly and in accordance with its Terms and Conditions, and we accept its decision.

The player from Germany had his account blocked due to accusations of opening multiple accounts in the casino. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino.

The player from Germany requested a refund of his deposits after his repeated requests for self-exclusion were not followed. After reviewing all the gathered information and details provided by the casino, we found out there were no signs of gambling addiction in his requests for self-exclusion, and he used it only as a tool for forcing the casino to provide him with bonuses. Later, he stopped referring to the self-exclusion request and enjoyed the bonus(es) provided. The casino acted in accordance with its terms and conditions and even met the player's requirements and conditions to keep him as a customer. There is no reason for the casino to reconsider its decision regarding the complainant's deposits. They were simply lost by playing in the casino. Therefore, the complaint was closed as unjustified.

The player from Ireland has requested to have the account closed due to a gambling problem. He is now enquiring information about pending withdrawals. The case was successfully resolved, and the player received the disputed amount.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested an account closure, however, his account has remained open. We were forced to reject this complaint because the player did not request the self-exclusion due to gambling addiction.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been waiting for her withdrawal for a week prior to submitting this complaint. The withdrawal has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported multiple pending withdrawals totaling 1,500 euros and expressed frustration over the lack of concrete information from the casino. After further communication and providing the requested information, the complaint was marked as resolved, indicating that the issue had been addressed satisfactorily.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had clarified that delays could have been due to KYC verification or a high volume of requests, advising patience for up to 14 days. The issue had been marked as resolved after the player confirmed satisfaction with the outcome.

The player from Brazil had a pending withdrawal that was delayed for almost 14 days past the deadline, prompting him to file a complaint regarding the issue. The complaint was marked as resolved after the player confirmed the resolution.

The player from Germany had three pending withdrawals of €500 each at supabet1.com, which he had requested two weeks prior. Despite numerous inquiries, he continued to experience delays and had an additional €4,000 in his account. The issue was resolved as the player reported that €500 was transferred, followed by another €1,000, leading to his decision to withdraw the complaint. The Complaints Team marked the complaint as resolved upon his request.

The player from Greece had his account closed without explanation, attributed to an internal administrative decision. After providing the required KYC documentation, he waited for 5 days without any response from the casino. Following our intervention, the player's KYC documents were approved, and he successfully withdrew his winnings, although his account remained closed. The complaint was marked as resolved in our system.

The player from Germany had been waiting for his withdrawal since April after winning a large amount on live sports bets. His payouts had been canceled without explanation, and he had been repeatedly misled by support staff. He requested assistance in addressing these issues. The issue was resolved when he received his first withdrawal, and the final amount was transferred successfully. The Complaints Team marked the complaint as resolved and offered further assistance if needed in the future.

The player from Germany had applied for self-exclusion due to gambling addiction, requesting account deletion on May 10, but had received no response. Despite this, the account remained active, allowing a recent deposit of €90.00, which the player sought to have refunded. After communication with the casino, it was confirmed that the refund had initially been processed to a now-canceled credit card. Following further discussions, the casino successfully processed a new manual withdrawal to the player’s updated bank details. The player confirmed receipt of the refund, and the complaint was marked as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The player experienced delays with multiple withdrawal requests, having received only a portion of his winnings over a span of several weeks. After ongoing communication with the Complaints Team and the casino, the situation improved, and the player confirmed that all outstanding withdrawals were eventually processed. The complaint was marked as resolved, and the player expressed satisfaction with the recent resolution and faster payouts.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had informed him that withdrawal processing could take time, and he was advised to wait at least 14 days. However, after further communication, he confirmed that he had received his withdrawal, and the issue was marked as resolved. The team expressed appreciation for his cooperation and encouraged him to reach out for future assistance if needed.

The player from Quebec experienced issues with a deposit made through Interac, for which he received confirmation but never received the funds. Customer service was unresponsive despite him providing all necessary documentation to the casino. After escalating the issue to his payment provider, a supervisor contacted the casino, leading to the funds being credited to his account. The issue was resolved, and he had self-excluded from the casino, expressing concerns about its customer service.

The player from Brazil filed a complaint against a casino for delays in paying out winnings and not verifying accounts promptly, which led to prolonged withdrawal processes. The issue was resolved when the player received his winnings of 996 reais without needing to go through the verification process. The Complaints Team marked the case as resolved and appreciated the player's cooperation.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication, it was confirmed that the player eventually received his winnings. The issue was resolved as the player had been patient and cooperative throughout the process, allowing the casino to complete the necessary verification steps.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team intervened after she reported repeated delays and unresponsive communication from the casino. Following this, the casino confirmed that her withdrawal had been processed, and the funds had been sent, which could take 3-5 working days to appear in her account. The player subsequently confirmed that the funds had been received, and the complaint was marked as resolved.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication with the casino, the payment was successfully processed following the player's persistence. The issue was resolved, and the Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece experienced delays with his withdrawals, having requested three separate withdrawals of 500€ each over the past 14 days, but only 500€ remained in his account. He was repeatedly told by customer support that everything was okay, yet he still awaited his funds. After communication with the Complaints Team, it was confirmed that his first withdrawal had been completed, followed by the completion of the remaining two withdrawals. The issue was then marked as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. After the player reported ongoing delays and a lack of communication from the casino, the Complaints Team intervened. The casino later confirmed that the player's withdrawal of over €6,000 had been paid out. The issue was then marked as resolved by the Complaints Team.

The player from Germany had requested account closure at Supabet Casino over two months ago due to a gambling addiction, but the account remained open. He sought assistance in recovering his losses incurred after his request. The Complaints Team facilitated communication between the player and the casino, ultimately leading to the casino confirming the closure of the account and processing a refund of €200 for deposits made after the player's self-exclusion request. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Greece had requested account deletion but felt that the casino was not allowing her to exit and was ignoring her requests to stop advertisements. She expressed frustration over losing money without being able to make a withdrawal and suggested that the casino should offer compensation for the inconvenience. The issue was resolved as her account was closed, following her self-exclusion request. The Complaints Team confirmed the closure and marked the complaint as resolved.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany had requested immediate and permanent closure of her Supabet account on February 9th, 2025, due to gambling addiction, but the casino had not acted on her request. Despite her efforts, she had deposited an additional €6260 and sought assistance in closing her account and obtaining a refund of her deposits. After extensive communication between the player, the Complaints Team, and the casino, a refund of €3438 was eventually agreed upon and processed by the casino. The Complaints Team marked the issue as resolved following this outcome.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Portugal had three pending withdrawals totaling 1,200€, but was unable to access the casino website, despite having tried on multiple devices. Additionally, he had not received any replies to his email inquiries. The Complaints Team had attempted to gather more information by reaching out for clarification, but the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of communication. However, the complaint was later reopened at the player's request, and it was confirmed that all winnings had been paid out, leading to the issue being marked as resolved.

The player from Ukraine faced issues with withdrawing funds, as the casino repeatedly rejected his submitted utility documents for unknown reasons. He felt frustrated due to the lack of communication from the casino and believed this was a common issue with the operator. After persistent efforts and resubmissions, including a paid receipt from the bank, the casino eventually approved the document that had previously been rejected multiple times. The complaint was then marked as resolved by the Complaints Team.

The player from Thailand had been attempting to withdraw his winnings for 9 months but faced constant denials of his submitted documents, including bank statements. Despite providing a Thai bank statement that matched his registered address, the casino continued to reject his requests. After multiple communications, the player uploaded original PDF documents, which were eventually approved. The balance issue was resolved, and he received his full payment. The complaint had been marked as resolved by the Complaints Team.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player experienced significant delays and issues with her account verification process at Winsane Casino, leading to multiple requests for additional documentation, which she complied with. After intervention from our team, the casino approved her withdrawal requests, and she received most of her winnings. The final amount was initially reported as not received, but after further communication, it was confirmed that the remaining funds were eventually paid out. The issue was now resolved.

The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player confirmed that his account was verified and the casino had approved his withdrawal, but he experienced delays in receiving the funds. After further communication, the player reported that the casino had paid him, and he received his money. The issue was then marked as resolved by the Complaints Team.

The player from North Rhine-Westphalia was unable to withdraw his winnings of €2,300 despite having a verified profile and adhering to the casino's terms and conditions. He received vague responses from support without any progress on his payout. The issue was resolved when the casino began processing his payments, and he confirmed that he had received all his winnings. The complaint was marked as 'resolved' in the system.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Greece had submitted two withdrawal requests, but after several days, he found his account deactivated without warning. He was concerned about the status of his funds and sought assistance. The issue was resolved, confirming that the casino had ceased operations, and the player was reassured that his pending withdrawals would be processed despite the account closure. The complaint was marked as resolved, and the player was encouraged to reach out for any future issues.

The player from the United Arab Emirates had requested a withdrawal from Greatwin two weeks ago, but the transaction remained pending without explanation. Despite multiple conversations with support, he felt they were providing inconsistent responses and suspected they did not intend to release his funds. The issue was resolved after the Complaints Team intervened, leading to the successful completion of his pending withdrawal request of 19 USD. The player confirmed receipt of the funds and expressed gratitude for the assistance.

The player from Finland had closed his account due to gambling addiction, but it was reopened without his consent, allowing him to play €500. He claimed that the casino violated rules and demanded the return of his deposits, but there had been no follow-up on their promise to investigate. The issue was resolved as the casino paid the player the requested amount, and confirmation of this payment was received. The complaint was marked as 'resolved' in the system.

The player from Switzerland had self-excluded from Greatwin due to gambling addiction but found his account reopened without consent and lost 14,526 CHF after relapsing. He had communicated with the casino regarding this violation of player protection, demanding a refund and a reblock of his account, but had received no adequate response. The Complaints Team intervened, facilitating communication between the player and the casino, which ultimately led to the player receiving a refund of 13,736 CHF. The case was marked as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Canada had his accounts at GreatWin Casino and Wazamba Casino closed without explanation after a large win. He was unable to log in and had not received his winnings despite previous successful withdrawals. The issue was resolved after the player provided evidence disputing allegations of fraudulent activity made by the casino. Following this, GreatWin Casino acknowledged the player's claims and agreed to settle the matter, allowing the player to receive his funds. The complaint was marked as resolved by the Complaints Team.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.