OhMySpins Casino Review

The player from Germany had his account blocked due to accusations of opening multiple accounts in the casino. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino.

The player from Germany requested a refund of his deposits after his repeated requests for self-exclusion were not followed. After reviewing all the gathered information and details provided by the casino, we found out there were no signs of gambling addiction in his requests for self-exclusion, and he used it only as a tool for forcing the casino to provide him with bonuses. Later, he stopped referring to the self-exclusion request and enjoyed the bonus(es) provided. The casino acted in accordance with its terms and conditions and even met the player's requirements and conditions to keep him as a customer. There is no reason for the casino to reconsider its decision regarding the complainant's deposits. They were simply lost by playing in the casino. Therefore, the complaint was closed as unjustified.

The player from Ireland has requested to have the account closed due to a gambling problem. He is now enquiring information about pending withdrawals. The case was successfully resolved, and the player received the disputed amount.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested an account closure, however, his account has remained open. We were forced to reject this complaint because the player did not request the self-exclusion due to gambling addiction.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been waiting for her withdrawal for a week prior to submitting this complaint. The withdrawal has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.