OhMySpins Casino - Player's verification is delayed.

Hi,

Ohmyspins does not check my last document for verification.

I have sent all the requested documents to their email and also uploaded them opn their website,

I have contacted live support multiple times also only to recieve the same message over and over again.

They will forward my case to kyc department and i can expect an email.

But i never recieve any money help or email.

I can send email conversations i had with them.

Please ask the casino for the chat transcript also.

Regards.

Kenneth.K

Dear knutsen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina