The player from Germany is facing an issue where he is unable to close his casino account despite multiple attempts.
LuckyKoala Casino - Player cannot close his account.
Amount: ??
LuckyKoala Casino
Safety Index:Below averageSafety Index
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5.4
LuckyKoala Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 23h 41m 40s
Case summary
yesterday
Public
Public
yesterday
Dear tlipki,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).
Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru.
Thank you very much in advance.
Best regards,
Veronika
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