The player from Sweden had faced difficulties withdrawing his winnings from Lalabet Casino, despite initial assurances from a VIP agent that the process would be completed within 48 hours. He had also expressed concerns about the absence of a KYC system at the casino. The player had confirmed that he used his own funds, not a bonus, to accumulate his winnings. After several discussions with the casino, the player had received his money and requested the case to be closed. We had marked the complaint as resolved in our system.
Lalabet Casino - Player's withdrawal is delayed.
Amount: €4,156
Lalabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Been waiting almost over 48 hours for my withdrawal request to be accepted from their side.
According to my own ViP Agent (via whatsapp and email) from Lalabet said that it should take only 48 hours to get the request accepted. Now after reading a lot of negative things, I'm afraid that my money will never come.
I want you to contact them now and try to answer immediately and send my money immediately.
Name: Oktaj S****
They also don't have a KYC system and now I'm very scared.
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Hello Oktaj,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lalabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account has been ever verified before? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
I deposited with my real money without bonus
Automatic translation:
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1 month ago
Translation
Got the money now after several talks contact. Close the case but please put a low index
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1 month ago
Dear OktajServat,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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