The player from the United Kingdom had requested a withdrawal one month prior but had not received the payment or responses to his emails. He noted that the waiting period had exceeded 21 days and found the live chat support to be rude and unhelpful. The Complaints Team concluded that due to the casino's No Reaction Policy and a history of unresponsive behavior in multiple cases, the complaint was closed as unresolved. Eventually, the player informed that the withdrawal had been processed successfully, leading to the complaint being marked as resolved. The player was advised to avoid Cherry Fiesta Casino, as the casino's lack of cooperation in resolving issues had been noted as a common practice.
Cherry Fiesta Casino - Player’s withdrawal is delayed with no communication.
Amount: £244
Cherry Fiesta Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Cherry Fiesta Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Not paid out with no replies to emails . Over their 21 day waiting period . Live chat is rude and unhelpful
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1 month ago
Dear mzz4hqcnxf,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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4 weeks ago
No this is the first time I’ve asked for a withdrawal . Do you know of anyone to be paid out there winnings
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4 weeks ago
Dear mzz4hqcnxf,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Cherry Fiesta Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Cherry Fiesta Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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3 weeks ago
mzz4hqcnxf informed us via email that the withdrawal was processed successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
