The player from the United Kingdom requested a withdrawal one month ago but has not received the payment or responses to emails. He notes that the waiting period exceeds 21 days and has found the live chat support to be rude and unhelpful.
Cherry Fiesta Casino - Player’s withdrawal is delayed with no communication.
Amount: £244
Cherry Fiesta Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Cherry Fiesta Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 17h 20m 9s
Case summary
6 hours ago
Public
Public
9 hours ago
Not paid out with no replies to emails . Over their 21 day waiting period . Live chat is rude and unhelpful
Public
Public
6 hours ago
Dear mzz4hqcnxf,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
mzz4hqcnxf has 6d 17h 20m 9s to reply
