The player from the United States had completed KYC verification and met the cash-out requirements but received only $11 out of the requested $100 withdrawal. The remaining funds were forfeited without explanation, and emails to the casino went unanswered. The Complaints Team reached out to the casino for clarification, but the casino claimed that no deposits had been made to the player's account and provided evidence to support this. As the player did not respond to further inquiries, the complaint was ultimately rejected.

The player from the United States claimed that his account was wiped clean by Pacific Spins after he won money from free spins and met the required playthrough to make a withdrawal. He encountered difficulties in contacting support, and his withdrawal request was declined due to an alleged violation of having more than one account. The player failed to respond to our messages and questions, leading to the complaint being rejected due to a lack of information needed for further investigation.

The player from Illinois had won $2800 after playing through a bonus, but the casino only provided her with $100 from her winnings. The Complaints Team had suggested that her issue might have been related to a bonus with a maximum win limit and requested further information about the bonus used and any communication from the casino. Despite extending the response time by 7 days, the player did not provide the requested information. As a result, we were unable to investigate further and had to reject the complaint.

The player from Alberta had faced difficulties in getting his account verified at a casino. Despite having provided all required documents and making a minimum deposit, he had been unable to withdraw his winnings due to a restriction on his account. The player had communicated with the casino's customer service, and after two emails, he had been allowed to withdraw his winnings. The issue had been successfully resolved, but the player had expressed dissatisfaction with the process.

The player from Indiana was unable to view the withdrawal section of Pacific Spins Casino due to restrictions, and couldn't communicate with them as access to the email account was no longer available. In response, we asked for further details about her account verification status, casino balance, and communication with the casino. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Louisiana had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that withdrawal processes could take time and suggested waiting for at least 14 days post withdrawal request. The team also noted that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player was unresponsive to further communication, which led to the rejection of the complaint due to lack of necessary information for investigation.

The player from the United States had deposited using cryptocurrency under the assumption that there would be no need for verification. However, she was asked for verification during the withdrawal process. We had informed her about the casino's terms and conditions and the importance of the KYC verification process. After some time, the player reported back that her issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Texas had encountered issues with the withdrawal process at an online casino, despite having completed all the required terms and conditions. She had been unable to find the option for KYC verification and had had difficulty contacting customer service. The Complaints Team had contacted the casino on her behalf. The casino had responded by stating that the player had violated their terms and conditions, as they had detected another account with matching details claiming a no-deposit bonus. The player had clarified that she was using her son's phone at the time. The Complaints Team had received evidence from the casino confirming the violation. Consequently, the complaint had been rejected due to the violation of the casino's terms and conditions.

The player from Michigan had won $80 from free spins but was unable to withdraw his earnings due to repeated requests for identity verification, despite having complied several times. Following the player's complaint, we had explained the importance of the Know Your Customer (KYC) process and asked for additional details to assist him. However, the player did not respond to our inquiries, leaving us unable to further investigate the matter. Consequently, we had no choice but to reject the complaint.

The player from Florida had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response period by an additional 7 days, the player did not respond to the team's inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Mississippi had experienced issues with Pacific Spins Casino regarding a bonus. After she deposited $50, her balance had increased to over $5,000, but was later reduced to $202.37. She was eligible to withdraw five times her deposit amount but had been unable to access her winnings. The casino had not provided a response to her queries. The player had submitted the required identification documents multiple times but the casino kept requesting the same information. Despite our efforts to assist, the player had not responded to our messages, leading us to close the complaint.

After completing wagering and ID verification, the Canada-based player had attempted to make a withdrawal. However, withdrawal access was blocked, requiring a verification deposit. After the deposit was made, it was not credited to their account, and customer support had not been responsive. We had advised the player to contact their payment provider and not to deposit any more funds until the issue was resolved. Unfortunately, due to the lack of player's response, we were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

The player from the US had been trying to access and withdraw $50.00 from his account for over a month after completing free spins. Despite multiple attempts at account verification and a $10 deposit, he had received no response from the casino. After the player's complaint, we asked for a payment receipt showing both his e-wallet and the casino's e-wallet. However, due to lack of response from the player, we had to reject the complaint. We were unable to proceed with further investigation or provide potential solutions due to this lack of communication.

The player from Texas had been having issues with the casino's withdrawal verification process. Despite her providing an expired license and a utility bill, the casino hadn't approved the withdrawal. A renewed license, albeit temporary, was also not accepted by the casino. We had attempted to assist her and asked for all the relevant communication between her and the casino for further investigation. However, the player did not respond to our requests, hence we could not proceed with the investigation and had to reject the complaint.

The player from California was struggling with verification in the casino. Despite having filled out the necessary forms, he encountered difficulty uploading the required documents for verification. We, the complaints team, reached out to the casino for clarification. The casino responded, stating that the player's account had been verified and his first withdrawal was finalized. However, the player did not confirm the resolution, leading us to reject the complaint due to lack of confirmation. The player retained the option to reopen the complaint at any time.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. Upon receiving her complaint, we informed her that withdrawal processes could take up to two weeks due to possible KYC verification or a high volume of withdrawal requests. We advised her to be patient and cooperate fully with the casino. However, the player failed to respond to our follow-up messages, which led us to reject the complaint due to lack of communication.

The player from Oregon had had difficulties withdrawing his winnings after he received a $200 free chip from an online casino. Despite having provided the necessary identification documents, the casino had repeatedly asked for a clearer picture, which caused a delay. The casino had not responded to our attempts to mediate the situation, leading to the complaint being closed as 'unresolved'. This had negatively impacted the casino's rating. However, after we reopened the complaint upon the casino's request, the player confirmed that he had successfully passed the verification process and received his payout. The complaint was then marked as 'resolved'.

The player from Texas had attempted to verify her identity with Paradise Spins casino in order to withdraw her funds, having sent over 5 emails since November 5th, but she had received no response. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond to our inquiries within the given timeframe. As a result, we could not carry out a further investigation and had to reject the complaint.

The player from the US used a welcome chip and made a $10 Bitcoin deposit back in July but couldn't verify her account despite providing documents several times. She is frustrated by the repetitive responses she's receiving through chat, and has not played more due to fears of further complications.

The player from the United States unable to receive a withdrawal confirmation email after making a $10 verification deposit. The player is unable to contact customer service and occasionally has trouble logging in. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States had won on free spins and had been trying to have his account verified for withdrawal. Despite having received confirmation from the Banking department that the account was verified, the support team could not see this verification. The player had contacted various departments with no response. We attempted to assist the player and extended the complaint timer by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from California requested a withdrawal two weeks prior but was denied despite having submitted the required verification documents. His attempts to communicate with the casino were unsuccessful. We sought further clarification from him regarding the documents he had submitted. However, due to the player's lack of response, we were unable to proceed with the investigation, which led to the rejection of the complaint. Later, the complaint was reopened upon the player's request. Despite our efforts to invite the casino to participate in resolving the issue, there was no response from them. As a result, the complaint was marked as 'unresolved'. The complaint was reopened after seven months at the casino's request. They have provided us with evidence of the forged documents and the complaint was closed as "rejected".

A player from the United States has been waiting for account verification for four weeks and received no updates or expected resolution time frame from the casino. The complaint was rejected as the player stopped responding.

The player from Wisconsin is experiencing prolonged verification process which is supposed to take 3-5 days but it's already been 2 weeks and counting. The complaint was closed as the player stopped responding.

The player from Utah had been attempting to verify her account since September 19th, but had not succeeded, despite having provided all the necessary documentation. She had won $50 from free spins but was not able to withdraw her winnings due to the unverified status of her account. The casino's customer service had not provided any useful responses to her inquiries. After our intervention, the player had informed us that the issue was resolved. We had then marked the complaint as 'resolved' in our system.

The player from Texas had experienced a prolonged delay with his account verification process, with no resolution or clear response from customer service. Despite our team's efforts to communicate and gather necessary information for the investigation, the player had failed to respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint due to lack of cooperation from the player.

The player from Oklahoma had his winnings of $523 denied on the basis of a violation of the casino's max bet rule. Despite having won a jackpot with a 50 cents bet, the casino had insisted that subsequent bets exceeding $10 had breached the rules, hence their withdrawal request had been denied. The player had argued that the rules about betting above $10 were unclear. We had explained the max bet rule and had asked the player to provide more details about the bets and the playthrough requirements. However, the player did not respond to our queries. As a result, we had been unable to further investigate and were forced to reject the complaint.

The player from the United States has a withdrawal issue for a $50 Bitcoin win from free spins. Despite multiple verification attempts, no pay-out has been processed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from New York has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We have reopened the complaint per the casino's request. Player stopped responding to our question therefore the complaint was rejected.

The player from California had had an issue with Pacific Spins Casino where he had won $50 from free spins but was unable to cash out because his account wasn't verified. Despite his attempts to contact the casino, he hadn't received a response for a month. We intervened and tried to contact the casino multiple times without success. However, after reopening the complaint upon the casino's request, we had been informed that the player's verification was pending due to the quality of the photos provided. The player had complied with the request for new photos and had finally been able to cash out his winnings. Consequently, we marked the complaint as 'resolved'.

The player from the United States had reported that his winnings had been cancelled by the casino due to accusations of owning multiple accounts. He had denied these allegations, stating he had only one account and had adhered to all the casino's terms and conditions. We had reached out to the casino for evidence to support their claims. After multiple unsuccessful attempts to contact the casino, we marked the complaint as 'unresolved'. The casino later provided evidence of the player breaching bonus terms and conditions by creating multiple accounts. As a result, we concluded the complaint was unjustified, and that the casino had acted within its terms.

The player from Pennsylvania played with a no deposit bonus and managed to win. After depositing $50, the player put in a withdrawal request for $538. However, the withdrawal was approved, and then reduced to $50 due to 'excess playthrough dollars'. The player alleges that this decision is a way for the casino to avoid a payout. The complaint was rejected as the player failed to provide the requested evidence.

A player from Texas had encountered an issue with Pacific Spins Casino where he had won over $2000 but only received a $50 max winning message. Despite having waited 9 days for identity verification, the Casino claimed he had played an unauthorized game, and had not paid him. Our team had reached out to the player to gather more details about the situation and extended the response time by 7 days. However, the player did not respond to our inquiries, hence we were unable to investigate further. As a result, the complaint was rejected.

The player from Kansas had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had claimed that the casino had all the necessary KYC documents and his deposit, but was still delaying the payout. Despite the Complaints Team's efforts to assist and extend the response time, the player did not provide the required information for further investigation. As a result, we were unable to help the player and the complaint was rejected.

The player from Florida had been unable to withdraw his winnings from free spins at an online casino. Despite having submitted his verification documents five days prior, he had received no response from the casino. We attempted to assist by asking for more information about the documents he had submitted and extending the response time. However, the player failed to respond to our inquiries, which resulted in us having to reject the complaint due to insufficient information.

The player from California is having difficulty with the withdrawal option in the casino. Despite numerous attempts using different browsers and devices, and clearing cache and memory, the withdrawal tab remains locked. Repeated inquiries to the casino receive vague responses. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We have reopened the complaint as per the casino's request. Player stopped responding to our question therefore the complaint was rejected.

The player from Pennsylvania had initially raised a complaint about a delay in withdrawal from an online casino. However, the issue had been due to the casino's standard processing time and unfinished KYC verification. After the casino had completed her verification, she had received her withdrawal promptly. The player had expressed satisfaction with the casino's customer service and had recommended the casino. As a result, the complaint had been marked as 'resolved' by our team.

The player from the United States had requested a withdrawal less than two weeks prior to submitting his complaint, but his money had not been received yet. He reported that the casino website wouldn't allow him to submit a withdrawal, stating that he was restricted and needed to contact customer support. Despite multiple attempts, the issue remained unresolved. The player suspected this was due to him closing his accounts with Casino Extreme and Brango, as they were linked with the current casino. We attempted to investigate the issue, asking for further details and extending the response time. However, the player did not respond to our queries, leading us to reject the complaint due to a lack of cooperation.

The player from the United States has faced withdrawal issues from Pacific Spins. Despite sending the requested verification information 10 days ago, the player has received no response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Uited States, after meeting the bonus requirements and earning $50, attempted withdrawal. However, during the account verification process, their account balance was reset to zero, with the casino claiming the player had multiple accounts. The player disputes this and insists on having only one account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States is having issues with verifying his account at an online casino. Despite providing the documents required for verification, the casino claims they have not received them. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States is having trouble with the verification process for instant withdrawals. The casino's banking team and chat support each insist the other is responsible for verification, leading to conflicting information and unresolved issue. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States had been trying to withdraw his winnings for three weeks without receiving any response from the casino. He expressed frustration and accused both the casino and the complaints team of scamming. The complaints team had contacted the casino for clarification. The casino responded, stating the player's account had been fully verified and his balance had been set to the cashout limit of $50.00. However, the player continued playing and lost all his funds. The complaints team had explained the process and reasons for withdrawal delays, but ultimately rejected the complaint as the loss of funds was due to the player's decision to continue playing. The player's aggressive behavior had resulted in a warning from the complaints team about the use of offensive language. The player remained unsatisfied with the outcome.

The player from Arizona is unable to withdraw funds from the casino as the withdrawal section of the website is blocked for him. The casino does not acknowledge his repeated email requests. The complaint was rejected as the player stopped responding.

The player from Indiana has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.