Raging Bull Slots Casino - Player's withdrawal request is delayed.

They said I'm not eligible for any of it , when I had the goahead to withdrawl

Dear 1902animalfarm,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Raging Bull Slots Casino. I understand how frustrating it must be to face difficulties when trying to access your winnings, and I hope we can help resolve this matter for you as soon as possible.

To better understand your situation, I’d like to ask you a few clarifying questions:

• Could you please confirm if your winnings were accumulated while playing with or without a bonus? If a bonus was involved, was it a deposit bonus or a free no-deposit bonus? If possible, kindly provide a link to the specific bonus you activated.
• Have you successfully made any withdrawals from this casino in the past?
• Have you completed the full KYC verification process for your account?

Thank you in advance for your cooperation, and I hope we’ll be able to resolve this problem quickly.

Best regards,

Veronika

Dear 1902animalfarm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I will get you the information

I have not received any emails or additional information from you yet. Could you please specify if you sent me any messages so far? My email address is veronika.f@casino.guru. Also, if possible, please try answering the questions I asked you in my first response. Thank you for your cooperation.

Dear 1902animalfarm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.