Sunrise Slots Casino - Player's withdrawal is delayed.

This casino has taken such a long time to send the payment. My account has been verified. I've had a withdrawal before .

I submitted the withdrawal request on Nov 3. It was approved on Nov 15. And I'm still waiting for the layout.

Dear loveonly7591,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Did you use the same withdrawal method in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.

The last time I made a withdrawal request was in August .

I did not play with any bonus. It was a clean deposit along with a clean withdrawal request, made with BTC.

20 business days it takes for a person to receive their winnings. In my opinion, that is ridiculously too long.

I played with a clean deposit for this withdrawal. My request was submitted Nov 3. Approved on Nov 15th. And am still waiting for the money to hit my BTC.

Thank you very much for your reply, loveonly7591. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear loveonly7591,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.