HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,299Opened953Unresolved5,110Resolved12,364Rejected20,872
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Betway Casino ES - Player’s first deposit bonus not credited.

Closed Submitted: 21 Nov 2023
Disputed amount: €38
Safety Index 9.1 Very high
Our verdict Player stopped responding

The Pokies Casino - Player’s winnings have been lost.

Closed Submitted: 21 Nov 2023
Disputed amount: A$3,700
Safety Index 2.8 Very low
Our verdict Unjustified complaint

EnergieKasino Casino - Player's winnings blocked due to alleged Terms of Service violation.

Closed Submitted: 21 Nov 2023
Disputed amount: €483
Safety Index 8.0 High
Our verdict Player stopped responding

N1 Bet Casino - Player’s withdrawal has been delayed.

Closed Submitted: 21 Nov 2023
Disputed amount: €40,000
Safety Index 8.7 High
Our verdict Player stopped responding

Galactic Wins Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 20 Nov 2023
Disputed amount: R890
Safety Index 6.4 Below average
Our verdict Case closed

MyStake Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 20 Nov 2023
Disputed amount: $255
Safety Index 9.6 Very high
Our verdict Case closed

Bet1000 Casino - Player’s account has not been closed.

Resolved Submitted: 20 Nov 2023
Disputed amount: C$5,000
Safety Index 5.7 Below average
Our verdict Case closed

JeetCity Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 20 Nov 2023
Disputed amount: C$600
Safety Index 3.4 Very low
Our verdict Player stopped responding

Smokace Casino - Player's withdrawal is delayed.

Closed Submitted: 20 Nov 2023
Disputed amount: €149
Safety Index 9.4 Very high
Our verdict Case closed

LuckyBlock Casino - Player's large withdrawal request failed.

Resolved Submitted: 20 Nov 2023
Disputed amount: Ξ18
Safety Index 4.3 Low
Show more complaints (+10)
Showing 25,071 - 25,080 of 39,299 complaints
1...2,507 2,508 2,509...3,930
Go to pageof 3,930 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.