Royal Spins Casino

Case summary

The player from Spain was waiting for a confirmation of a fund transfer to his gaming account, after having requested the day's income for verification. After reaching out to the player for more information, we had extended the response time by 7 days. However, the player did not respond within the given timeframe. As a result, we could not investigate the issue further and had to reject the complaint.

Discussion

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Juantxo1978

Bronze

Spain

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1 year ago

OriginalTranslation

Please confirm that you've transferred to my gaming account. I've requested today's income for verification.

Automatic translation:

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Nikolas

PR Assistant

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1 year ago

Dear Juantxo1978,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Spins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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Nikolas

PR Assistant

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1 year ago

Dear Juantxo1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Royal Spins Casino - Player awaiting confirmation of fund transfer.

Player stopped responding

Amount: €24

Case summary