Cashwin Casino Review

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Hungary had deposited HUF 58,000 and received an equivalent amount in bonus money. After he cancelled the bonus, his remaining funds were withheld, and he was unable to log into his account. Despite our team's efforts to understand the situation and resolve the issue, the player did not respond to our messages and queries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Austria couldn't proceed with his withdrawal from Cashwin due to ongoing verification demands while facing site disconnections before acquiring major winnings. He also had issues with his bank transfers being blocked. We asked him to provide supporting evidence for his claims, and extended the response time by 7 days. However, he failed to respond within the given time frame, so we had to reject the complaint.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The player from Greece had expressed dissatisfaction with the casino, alleging fraudulent practices and claiming that winnings were not properly granted. However, despite our efforts to assist him, the player failed to provide additional information to support his allegations. As a result, we couldn't investigate his claims further. Due to his lack of response, we were obliged to reject his complaint.

The player from Portugal had a verified account and had requested a withdrawal which was canceled. The casino's customer service had not responded to the player's inquiries, and the player's account had been blocked without any given reason. Despite our efforts to communicate with the player and extend the time for her response, she had not provided any further information. Therefore, we could not investigate the issue further and had to reject the complaint.

The player from Portugal is struggling with verification process. Despite many attempts with legal documents, the casino continually rejects them, causing issues with withdrawal. The complaint was rejected as the player stopped responding.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The German player has been trying to withdraw winnings of 5,886€ from Cashwin Casino since August 17, 2023 but has been experiencing issues with the ID verification application. He tried alternative verification steps as suggested by customer service, but to no avail, and is now facing server errors. After contacting casino and their affiliates we still weren't able to get a response. Player stopped responding to our question therefore the complaint was rejected.

The player from Italy has experienced issues with various withdrawal requests. Despite a successful initial withdrawal confirmation, the funds never arrived. Subsequent withdrawal requests have been repeatedly cancelled with a declared technical error from the casino side. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany requested a withdrawal less than two weeks prior to submitting the complaint. Their money hasn't been received yet. The player confirmed that his account was verified, but the payout had not been processed. Despite the Complaints Team's efforts to gather more information and extend the complaint's timer, the player didn't respond. Consequently, we were unable to investigate further and had to reject the complaint due to the lack of player's cooperation.

The player from Germany initiated a withdrawal from Cashwin for 441 Euros, and established a loss limit of 10 Euros per week. However, the limit wasn't set until 16 hours later. After gathering more information we concluded we cannot help the player with his request for a refund.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

An Irish player encountered difficulties withdrawing winnings from Cashwin Casino. After winning, the casino demanded proof of deposit and bank statements. Despite providing this, the player found their account access restricted due to their location. We closed the complaint because the player didn't reply to our questions and messages.

The player from Germany, after depositing €150 and using a 100% second deposit bonus, won a substantial amount using real money. After canceling his bonus the casino only will return his real deposited funds. We closed the complaint because the player stopped responding.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.

The player from Brazil had deposited 106.32 via Pix, but the amount was not reflected in his casino account. After he submitted his complaint, the casino resolved the issue by crediting the amount to his account. However, the player did not receive the 100% first deposit bonus he was expecting. We had explained to him that each casino has its own unique bonus policy and it's up to the casino to determine if a player qualifies for a bonus. The complaint was then marked as resolved.

The player from Canada has sent their verification documents twice but the casino has refused them. The player believes that the casino might be deliberately avoiding payout. The complaint was resolved as the player got fully verified.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player confirmed the issue has been resolved and the winnings paid out in full.

The player from Germany tried to withdraw his winnings, but his account has been suspended. He received only one of his withdrawals. The issue was resolved, the player continued receiving his withdrawals.

The player from Italy had a withdrawal of €800, which had been canceled and credited back into the game account without any communication. Upon contacting the support chat, he had been informed of a problem with the payment provider and had been asked to make a new withdrawal request. The player then attempted to receive the withdrawal through bank transfer. We had allowed the casino two weeks to process the payment. After this period, the player confirmed that he had received the payment. The issue had been successfully resolved and the complaint had been closed in our system.

The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.

The player from Poland had been struggling with account verification and withdrawal processes at a casino. Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal. The player had been waiting for over a month. The casino asked for an additional proof of address document, which the player provided. After a delay and further communication, the casino confirmed the account verification and processed the player's two withdrawal requests of 500 EUR each. The player had received the payments, resolving the issue.

The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia. After some communication with the casino and his internet service provider, the player had been able to access the casino without a VPN. The casino then verified his account and processed the pending withdrawal. The issue had been successfully resolved with the help of the Complaints Team.

The player from Canada had his account blocked in the casino. After investigating, we discovered that the player's account had been blocked due to a simple typo in their email address. However, the casino requested additional documentation from the player which allowed them to successfully verify the account. Once the player confirmed receipt of the payment, we deemed the complaint to be resolved.

The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal almost one month prior to submitting this complaint. After the casino finally verifies the player's account, the funds were finally received so we closed this complaint as "resolved".

The player from Germany requested self-exclusion which he later decided to cancel. However, the casino later unexpectedly blocked his account due to gambling problems, while the player still had active balance. The issue was successfully resolved.

The player from Germany was experiencing difficulties withdrawing his funds due to limited availability of payment methods and therefore he decided to submit a complaint. The player received his funds approximately 1.5 weeks after the casino's provided us with its resolution - manual bank tranfer. The complaint is resolved.

The player from Germany had been accused of opening multiple accounts after requesting a withdrawal and only his last deposit was returned to him. The complaint was resolved. The casino did not specify the reason for accusing the player of creating multiple accounts, however, the player later received the full amount originally requested.

The player from Germany had reported a deposit issue with an online casino. Despite a successful transaction via Giropay, the funds had not been credited to his account. He had found the customer service difficult to reach. We had advised him to contact his payment provider, Giropay, for an investigation. The player had followed our recommendation and after communicating with Giropay, the amount was refunded to his bank account within 24 hours. The issue had been successfully resolved and the complaint had been marked as such in our system.

The player from Italy had an issue with withdrawal requests for winnings of 120 and 90 euros. The casino kept cancelling the requests without any explanation, and live chat had informed her that her request was in the process. She had confirmed that her account did not require verification, and the winnings were from real money, not bonuses. After multiple requests, she finally received her winnings. We marked the complaint as 'resolved'.

The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.

The player from Italy had requested a withdrawal of 500 euros, which went beyond the estimated 3 to 5 business days processing period and was still pending. The casino support team had not provided any substantial assistance regarding the delay. The player had been advised by our team to wait for two weeks for the withdrawal process to complete. The casino did not require any verification from the player. After our intervention, the player confirmed that she had received her payment. We had marked the complaint as 'resolved' in our system.

The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits. Despite having verified her details and discussed the issue via live chat, the casino had continuously canceled her withdrawal requests. The casino had insisted on a screenshot of the transfer for further assistance. After the complaints team's intervention, it was discovered that the player had entered the IBAN incorrectly. Upon correcting this, the player had been able to successfully withdraw her winnings. The casino had confirmed the successful transaction, and the issue had been marked as resolved.

The player from Austria had experienced difficulties verifying his account with QuickWin Casino after he requested a withdrawal. Despite having his documents approved, the casino had kept asking for re-uploads. At that time, the player had €500 in pending withdrawal and €1500 still in his account. After our intervention, QuickWin Casino had confirmed that the player's account was verified and his €500 withdrawal was processed. The player had confirmed the receipt of this amount. Upon further inquiry from our team, the player had also confirmed receiving the full amount of €2000. We had marked the complaint as 'resolved'.

The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.

The player from Greece had initially encountered issues with withdrawing winnings from an online casino due to the casino's requirement of a deposit first, despite having sufficient funds in the account. The player had not been successful in receiving assistance from the casino's customer support and finance department. After various communications, the casino had requested and confirmed the player's identification documents. However, the player had still been unable to request a withdrawal. The Complaints Team had stepped in to mediate the issue, inviting the casino to participate in resolving the complaint. Despite some delays, the casino had eventually asked for the player's crypto wallet number to facilitate the withdrawal. The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested two withdrawals. Although both requests had been marked as successful, the funds never arrived and were returned back to the casino account. Despite several attempts to contact support via email and chat, the player had received no response or explanation for the lack of success. We had engaged in a dialogue with the player and the casino, and it was discovered that an unwagered bonus had been blocking the withdrawal. After the player met the wagering requirement, she was again unable to withdraw. We had invited the casino to the conversation, and they requested additional bank information from the player. After the player provided this information, the withdrawal was finally successful.

The player from Germany had been waiting since December 24, 2023, for her withdrawal to be processed. Despite having reached out to customer service multiple times, the process had exceeded the usual 1-3 days window. The issue was resolved when the player received her payout. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany had won 1000 Euros on Quickwin and attempted to withdraw 800 Euros. However, his account was closed without explanation, despite him reaching out to the live chat and email support. The casino did not initially respond. After the player had provided additional information and threatened to report the casino for fraudulent intent, the casino verified his documents and processed his withdrawal. The player confirmed that he had received the payout. The issue had been resolved with the help of the Complaints Team.

The player from Finland had experienced a two-week delay in withdrawal processing from the casino. The casino had not communicated with her or requested any documents. It had been her first withdrawal attempt at this casino and she had no active bonus. After our team had intervened and contacted the casino, the player reported that the issue was resolved. The complaint had then been marked as 'resolved' in our system.

An Australian player had won $2500 and wanted to withdraw her winnings. However, the casino was constantly avoiding her withdrawal requests and didn't allow her to upload the required documents for verification. The player had faced difficulties understanding the withdrawal process and the correct placement of her bank's BSB code. The casino had stated that the issue was due to the incorrect BSB code entered by the player. After several attempts and guidance from the Complaints Team, the player had successfully completed the withdrawal process. The player had confirmed receipt of her winnings, resolving the issue.