MyStake Casino Review

The player from Italy requests a refund of all deposits totaling over 30k after facing issues withdrawing winnings of 117k since the SEPA option and IBAN methods disappeared. He has taken legal action and intends to pursue further legal avenues if his refund is not received.

The player from Austria faced issues withdrawing her winnings of €350.75 due to unclear deductions claimed by the casino, which referenced terms and conditions she believed did not apply to her situation. Despite being fully verified, she consistently received the same standard response when inquiring about her withdrawal. The Complaints Team, after reviewing the situation, determined that they could not evaluate the case properly due to insufficient insight into the specifics of sports betting. Consequently, the complaint was rejected as they were unable to provide further assistance.

The player from Spain reported losing 200,000 due to glitches in a casino game that had previously allowed consistent winnings. After the game was moved to a different position on the platform, the player only experienced losses and sought to claim part of the lost amount, believing it had been manipulated. The Complaints Team informed that the case was rejected due to the player's lack of response to requests for evidence and communication, which hindered further investigation. The team expressed willingness to assist if the player chose to reopen the complaint in the future.

The player from Germany was unable to withdraw 700.31€ due to a reported system error that nullified the winnings tied to a bonus activated after a deposit. He claimed he was not aware of the bonus conditions, making the situation frustrating, and insisted on receiving his payout. The Complaints Team clarified that the casino acted appropriately by allowing him to withdraw €862, which was derived from a bonus he should not have received due to the system error, while rightfully canceling the €700 withdrawal request. The player ultimately decided to forgo further steps and requested to close the complaint, expressing gratitude for the support he received.

The player from Italy had completed the necessary verifications for the casino but continued to face requests for additional documentation, including a bank statement that showed the last four digits of their card along with their name. Despite attempts to clarify the situation, the player did not respond to the Complaints Team's inquiries regarding the required documentation. As a result, the complaint was rejected due to a lack of further communication from the player.

The player from Tibet had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue had been addressed by explaining that the player needed to meet the wagering requirements set by the casino, which included placing a minimum of five selections with odds of 1.3 or higher. The Complaints Team had noted that they were unable to assist further with this matter as it fell under the casino's sports betting rules. Therefore, the complaint was not taken on, and the player was advised to comply with the casino's wagering policy.

The player from Turkey faces account closure at MyStake Casino without clear reasons, despite having completed all verification and wagering requirements. The casino nullifies all winnings and permits a withdrawal of the last deposit with a deduction, but the player has not received further clarification after multiple inquiries.

The player from the United Kingdom highlighted an issue with Mystake Casino, where he was allowed to continue betting despite a self-exclusion from a partner site, GoldenBet. After requesting the closure of his account and a refund of deposits made after the self-exclusion, he was still awaiting a response from the casino. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to follow-up questions.

The player from Italy faced repeated rejections while attempting to withdraw 1000 euros, despite providing a copy of their digital credit card and a certificate of ownership. The casino accepted the checks submitted by the player, and the withdrawal was processed. The player was then waiting for the transfer to arrive. However, the player never confirmed the receipt of the withdrawal, therefore we were forced to reject this complaint.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After the player reported the issue, it was confirmed that the withdrawal had not been received. Following further communication, the player eventually received the funds, which led to the issue being marked as resolved by the Complaints Team.

The player from the United Kingdom faced account closure without explanation after depositing £1,300 at mystake.com, which she claimed did not hold a valid license. She requested a refund due to her mental health issues and the financial impact of the situation, as she struggled for basic necessities and had not received a response from the casino regarding her complaint. The Complaints Team explained that the casino operated under a different jurisdiction and was not required to hold a UKGC license, thus the player was not eligible for a deposit refund. Consequently, the complaint was rejected as the player did not request a self-exclusion, and the casino's practices were deemed compliant with its licensing regulations.

The player from the United Kingdom encountered issues with MyStake due to account closure after gambling while registered with GamStop. He raised concerns about inadequate verification procedures and poor support during his experience, including a lack of accessible responsible gambling tools, which ultimately led to dissatisfaction with the service. The Complaints Team informed him that MyStake operated under a license that did not require adherence to UK gambling regulations, limiting their ability to assist further. After extending the communication period, the player did not respond, resulting in the complaint being rejected.

The player from Italy had attempted to withdraw €730, but the request was rejected until a verification photo of the credit card was sent to the casino. The player expressed concern that this might lead to further complications. The Complaints Team had extended the response time by 7 days, but the player did not respond to further inquiries. Consequently, the complaint was rejected due to lack of communication.

The player from Spain faced an account lockout at Mystake due to suspected fraud after attempting to verify their address using a different ID card. Despite living at the same residence as their mother, the address verification failed, and he sought assistance to resolve the issue and access his funds. The Complaints Team extended the investigation period for additional responses; however, after receiving no further communication from the player, the complaint was rejected due to a lack of information needed for further investigation.

The player from Poland faced issues with a €110 deposit made via Mifinity using BLIK, which was supposed to be instant but had not been processed since Saturday. Despite having contacted support, he was told it might take time, leading to frustration as he believed his bank was not at fault. The Complaints Team recommended contacting the payment provider for further investigation. The player didn't respond to our request for a follow up, which led to closure of the complaint.

The player from Germany faced issues withdrawing €50 after activating a bonus, as the bonus terms had been miscommunicated in the German description. After attempting to withdraw, the casino refused due to the active bonus, and even after playing through the bonus, the withdrawal was still denied. The player was left with the option to cancel the bonus, which would have resulted in a complete loss of their balance. As the player did not respond to the Complaints Team's inquiries, the complaint ended up being closed.

The player from Spain faced a verification issue while trying to verify her address, noting that the casino did not allow her ID to serve for residence verification. The Complaints Team extended the response time by 7 days to facilitate communication, but the player did not respond to inquiries for additional information. As a result, the complaint was closed.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The complaint was not resolved as the player did not respond to the Complaints Team's inquiries, which prevented further investigation. Consequently, the complaint was rejected.

The player from the United Kingdom had self-excluded from three separate accounts with myStake due to excessive losses, yet was still able to gamble using the same KYC information. The Complaints Team reviewed the situation and determined that player protection measures could not be applied since the player had not informed the casino about their gambling issues before depositing. Consequently, the complaint was rejected.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had informed him that withdrawals typically took time to process and had advised patience while the casino completed the necessary verification. After the recommended timeframe passed without resolution, the player had expressed frustration over losing his balance, leading to the closure of the complaint as no further assistance could be provided.

The player from Denmark had encountered multiple issues with KYC verification at Mystake after winning $20,000. Despite having provided the necessary documents and received approval, the casino closed the account and stated it was under investigation without giving a reason or timeframe. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from Italy faced repeated rejection of a withdrawal request after depositing 9000 euros. The casino required photos of the deposit cards, one of which was not in his name, as well as a bank statement, but the withdrawal issue remained unresolved. After several communications, the player’s account was closed, and he did not respond to further inquiries from the Complaints Team. Consequently, the complaint was rejected due to lack of information necessary for investigation.

The player from the United Kingdom mistakenly activated the "Sport Reload bonus" on their MyStake betting account, which prevented them from withdrawing their winnings. Despite emailing MyStake, they did not receive a response. The Complaints Team attempted to gather more information by reaching out for clarification but received no reply. As a result, the complaint was rejected due to lack of communication from the player.

The player from the United Kingdom faced issues with a £100 card payment that had not been credited to their mystake account, despite multiple successful bank transfers. They reached out for support but received inconsistent responses and sought a resolution. The issue was eventually resolved after the £100 was credited to the player's account.

The player from the United Kingdom faced difficulties withdrawing 3700 EUR in winnings due to Mystake's repeated requests for verification documents, despite having already provided full statements for both an old and a new card. The player felt they were going in circles with the casino’s verification process. The complaint was rejected as the player did not respond to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from the United Kingdom had opened a new casino account after an old one was closed and received verification confirmation. After depositing £300, the casino claimed there was a system issue and subsequently closed the new account, citing a violation of rules regarding multiple accounts, and had declined a refund. The Complaints Team had attempted to gather more information from the player but was unable to proceed due to a lack of response. As a result, the complaint was rejected.

The player from the United Kingdom had verified all documents and held a verified account, yet had three withdrawal attempts denied. After sending multiple photos for 'Card Verification,' she questioned whether the casino would continue to prolong the process, as it had been several days without her receiving the funds. The Complaints Team noted that the issue might have been resolved, but without confirmation from her, the complaint was set to be rejected.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team noted that the delay could have been due to KYC verification or a high volume of requests and advised her to be patient. However, as she did not respond to follow-up inquiries, the complaint was rejected due to insufficient information for further investigation.

The player from Italy, despite having self-excluded, had created multiple accounts on MyStake Casino and managed to withdraw after winning. However, the casino delayed the withdrawal, stating a violation of their terms, and allowed only €40 out of his winnings, despite recent deposits exceeding €200. The Complaints Team had extended the response time for the player to provide necessary information but ultimately had to reject the complaint due to a lack of response.

The player from Germany had made a withdrawal of €4600 via SEPA, but after two days, the casino informed him that the transfer had been declined by his bank. While the €600 had been credited back, the €4000 remained missing four days later. Despite having contacted support, he had not received a clear time frame for resolution. The issue was resolved after the player exerted pressure on the casino, resulting in the successful retrieval of his funds.

The player from the United Kingdom faced difficulties withdrawing $10,000 from Mystake.com, as the casino kept rejecting payments despite claiming full verification. After submitting verification documents multiple times, the player felt scammed and expressed frustration with the poor customer service. The Complaints Team attempted to gather more information by reaching out for clarification, but the player did not respond. As a result, the complaint was rejected due to lack of communication.

The player from the United Kingdom had self-excluded and permanently closed her account with Mystake on June 14, 2023, due to gambling addiction. However, she was able to open a new account using similar details, which indicated a failure to uphold their self-exclusion policy. She requested a refund of her deposits and had not received a response from Mystake regarding her situation. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player reported that his account was suspended and funds confiscated due to having multiple accounts, which he claimed was not intentional. After reviewing the case, it was confirmed that the player had created a duplicate account, which violated the casino's terms and conditions. While the player was not entitled to any winnings, the Complaints Team facilitated the return of all his deposits. However, the complaint was ultimately marked as rejected due to the player's violation of responsible gambling measures.

The player from the United Kingdom faced a delay in receiving a €700 withdrawal. Despite being informed that the funds would be in his account the same day, the casino requested him to wait an additional three days. The player confirmed that his account was fully verified and later reported that he received the funds in his Monzo account within 72 hours. The issue was resolved, and the complaint was closed as 'resolved' in the system.

The player from the UK, who struggled with gambling addiction and was registered with Gamstop, opened a Mystake account in November 2023, losing over £70,000. Despite Mystake's claim of account closure in February 2024, he was able to log in and lose an additional £19,974. The player sought to recover his losses. The Complaints Team concluded that without a clear self-exclusion request citing the gambling problem, they were unable to assist further. The player was advised on how to properly request self-exclusion in the future and was encouraged to seek professional help for gambling issues. The complaint was then closed.

The player from Italy deposited 39 euros in USDT, but the amount was not credited to his casino account. We advised him to contact his payment provider for investigation. The player later confirmed that he received the deposit. The complaint was marked as resolved.

The player from the Netherlands, despite having successfully deposited, played, and withdrawn thousands over the past two years, faced a refusal for all withdrawal methods without explanation. The casino accepted a 1000 euro deposit but did not process the winnings. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from the United Kingdom had their account banned and winnings confiscated due to allegations of holding duplicated accounts, despite being promised that they could withdraw their winnings. The player sought clarification and resolution. The Complaints Team reviewed the situation and concluded that the casino acted in compliance with its General Terms and Conditions by closing the second account, as the player did not discuss reopening the first account before creating a new one. Consequently, the complaint was rejected, and the player was informed that they were not entitled to their winnings.

The player from Ukraine had their account blocked by the casino, which claimed they broke the rules. The account held over 900 euros, and the player was distressed as they needed the money. We were unable to assist as the issue pertained solely to sports betting, an area outside of our expertise. The complaint was thus rejected due to our limited capacity to handle sports betting disputes.

The player from Quebec faced difficulties withdrawing money from Mystake. Despite having provided all requested verification documents in the specified format over the past month, the casino repeatedly rejected them. We attempted to assist by requesting additional information and extending the response time for the player. However, the player did not respond to our inquiries, which resulted in the inability to investigate further. The complaint was rejected as a result.

The player from Italy faced issues withdrawing funds due to card verification requirements. Despite providing a bank statement with the necessary details, the casino rejected the verification, preventing the withdrawal. The player failed to respond to our messages and questions, making further investigation impossible. Consequently, the complaint was rejected due to lack of response.

The player from Spain could not withdraw money from Mystake because the casino required verification of the electronic card used for the deposit. Despite providing a bank statement and online banking pictures, the casino found the documentation insufficient. We requested additional information and documents from the player, but he did not respond to our messages. As a result, the complaint was rejected.

The player from Spain had €1,090 withdrawn from his account by the casino, which claimed that the winnings exceeded bonus limits. The player asserted that he acquired the winnings after the bonus money was capped and turned into real money. After our intervention the casino agreed to fully refund the player, and the funds were subsequently received. The issue was marked as resolved.

The player from the United Kingdom won €3,600 at MyStake Casino but had their funds confiscated for allegedly violating company regulations. Despite being allowed to deposit, bet, and withdraw funds, the casino won't provide specific details on the rule violation.

The player from Luxembourg faced unresolved issues with Mystake.com, which operated without an active license and violated responsible gambling policies. Despite repeated contact attempts, he did not receive responses or the return of 55,795 Euros in deposits. The Complaints Team attempted to assist by requesting relevant documentation regarding his self-exclusion request but ultimately could not proceed due to a lack of response from the player. As a result, the complaint was rejected.

The player from the United Kingdom had his account closed after he requested it due to gambling issues but later created a new account using the same verification details. The casino allowed deposits totaling around £2000 before closing the new account for a terms and conditions violation. The player sought a refund of his deposits, arguing that the casino had acted unfairly by permitting him to deposit despite his gambling problem. We concluded that the casino was not obligated to refund the lost funds, as the player's request for protection was deemed not conclusive regarding his gambling issues, leading to the rejection of the complaint.

The player from Hungary, whose account was fully verified, had been asked to submit a video with specific details for a withdrawal request. Despite sending the video a week prior, the review process had been delayed with no updates. After the Complaints Team's intervention, it was confirmed that the player had successfully passed video verification and received his winnings. The complaint was resolved satisfactorily, but further communication from the player was not received, leading to the closure of the case.

The player from the United Kingdom had self-excluded from My Stake Casino and later created a new account using a different email but the same personal and banking details. The casino allowed deposits but blocked the account when a withdrawal was attempted, citing the existence of a previous account. The player felt defrauded and sought a refund of the deposits. We determined that because the player did not mention gambling addiction when requesting self-exclusion, we were unable to ask the casino to refund the lost deposits from the second account. The complaint was therefore rejected.

The player from Argentina was unable to upload his identification document for identity verification required for withdrawal. Despite multiple attempts with photos and a digital ID, the system did not accept his documents. We requested the player to send the document and communication evidence but received no response. Consequently, the complaint was rejected due to lack of cooperation.

The player from Armenia tried to withdraw 7007 EUR from MyStake Casino, but the casino confiscated most of her winnings, citing a violation of their Terms and Conditions related to IP address usage. Despite successful verification, no evidence of her violation was provided. The player insisted that she did not break any rules and requested the return of her winnings. The complaint was closed as unjustified by us due to reasonable grounds to believe in multiple accounts/collusion, bonus abuse, and likely fraudulent activity with other linked accounts. The casino was found to have acted in accordance with its terms and conditions.

The player from Sweden had won a sports bet of 1350€, but after nearly 5 days, the bank transfer had not been received despite the casino's assurance of a processing time of 0-3 days. The website indicated 'success,' but no funds had arrived. The Complaints Team had engaged with both the player and the casino, clarifying that the player's bank account was problematic for withdrawals and advising the use of alternative payment methods, including crypto options. Ultimately, the case was rejected due to the player's lack of response to inquiries and failure to provide the necessary information for further investigation.

The player from the United Kingdom had her account closed after verifying and attempting to withdraw £1600 in winnings. Despite being told all funds were withdrawn, she only received £50, with the remaining winnings confiscated. She claimed she had played only with deposited money and no bonus. We requested additional information regarding the closure of her first account and verification details, but she did not respond. Consequently, the complaint was rejected due to lack of response.

The player from the United Kingdom had deposited via bank transfer on June 30, but the funds had not been credited to her account. Despite having contacted both MyStake and Payop, the issue remained unresolved. Due to a lack of communication from the player, the complaint was ultimately rejected.

The player from Bulgaria had their account closed and withdrawal requests rejected due to IBAN verification issues. Despite providing the necessary documentation and explanations, the casino banned the player from live chat and blocked the account, preventing further withdrawals. The casino claimed the player submitted falsified documents and allowed only a partial withdrawal of the deposit. We reviewed the evidence provided by the casino and found their actions justified, leading to the rejection of the player's complaint.

The player from the UK had an account with mystake, made several deposits and withdrawals, and then found the account closed. Despite support initially stating the £1600 withdrawal was processing, they later claimed a £2000 withdrawal was processed, which the player disputed. The casino provided evidence that the withdrawal and account closure were requested from the player's account. We determined that the player was responsible for keeping their login information secure and, due to the lack of evidence of unauthorized access, were unable to assist further. The complaint was subsequently rejected.

The player from Argentina faced an issue where their last three deposits, totaling 53,312 Argentine pesos, were not reflected in their casino account for more than 24 hours. We requested additional information and proof of transactions from the player to investigate the issue. Due to the lack of response from the player, the complaint was rejected, and no further investigation or resolution was provided.

The player from the United Kingdom had previously closed an account with MyStake due to a gambling addiction. After a relapse, he opened a new account using a different email address but the same details. The casino stated there was little they could do. The Complaints Team had attempted to assist by gathering information from both the player and the casino regarding account verification and discrepancies in personal details. However, the complaint was ultimately rejected due to the player's lack of response to the team's inquiries.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed. After the player reported a delay of over two weeks for a withdrawal of 690 euros, we contacted the casino for clarification. The casino had confirmed that the transaction had been successfully credited to the player's e-wallet. However, due to a lack of response from the player, the case was closed.

The player from Bolivia had a withdrawal rejected and could not deposit or play, although he was able to log into his account and see the funds. Despite having contacted the casino multiple times, he was consistently told that his account was under investigation, and the issue lasted for 2.5 months. After intervention from the Complaints Team, the player was able to successfully withdraw his funds via Skrill. The issue was resolved after clarifications from the casino regarding the deduction and withdrawal process. The complaint was marked as 'resolved' in the system.

The player from Spain encountered a verification issue with a card he had never used after trying to withdraw funds from his casino account. Despite providing evidence to Mystake support that the card ending in 19 was not his, the casino repeatedly requested verification for this card, causing a deadlock. The player later identified the card as his but faced further issues verifying deposits made with it. The casino insisted on verifying all payment methods used. The player failed to respond to further inquiries, leading us to reject the complaint due to lack of communication.

The player from Italy was unable to withdraw 50 euros in winnings because their account verification process kept rejecting their ID card. The player faced issues with verifying their address, as utility bills were in their father's name, and the casino required documents in the player's name. Despite attempts to contact the casino's KYC team via email, the player received no response. The case was ultimately rejected by the Complaints Team due to the player's lack of further communication.

The player from Argentina attempted to deposit 4,000 via MercadoPago to the MyStake platform's provided alias but hadn't seen the amount credited to their account after 6 hours and 33 minutes. They were concerned as the contact button on the page didn't work. We informed the player that the issue needed to be resolved by the payment provider and extended the timeline for resolution. However, due to the player's lack of response, the complaint was ultimately rejected.

The player from the United Kingdom had been unable to withdraw his balance from MyStake and sister casinos for the past month. Despite being fully verified, account withdrawals were blocked due to an ongoing investigation with no progress. After extensive communication and the signing of a no-claims document, the player's withdrawal was processed successfully, and the account was set to be closed. The issue was marked as resolved.

The player from Russia withdrew $393 from MyStake, but the money did not arrive in his Bybit wallet. The bookmaker deducted $493 from his account, leaving a balance of $400. Support refused to return the missing funds. We investigated the issue, but it was found that during registration, the player had selected Armenia in the registration form while using a Polish IP address. As a result, the complaint was rejected due to incorrect registration data and the player's lack of response.

A player from the United Kingdom had deposited over a thousand pounds within three days and lost all of it, suspecting the games were rigged due to repetitive spin sequences and frequent losses. The player requested a refund of £1,000. We explained that without evidence, such as game history or screenshots, we could not investigate the claim. The complaint was closed due to the lack of provided evidence.

The player from Argentina had deposited via Mercado Pago, but after more than 30 hours, the deposit had not been credited or appeared in transactions. The Complaints Team had advised the player to contact the payment provider for an investigation, as the casino could not resolve the issue directly. The player did not respond to follow-up messages, leading the Complaints Team to reject the complaint due to lack of communication.

The player from Italy faced issues with depositing money to the casino as they were asked for a bank statement. The player used a Postepay Evolution card and provided both the card's IBAN and Banco Posta IBAN, but the issue remained unresolved. We contacted the casino to clarify the verification process. The casino confirmed that the player had already successfully withdrawn the winnings. The complaint was marked as resolved.

The player from the United Kingdom had her Mystake account locked after depositing £35, allegedly due to violating terms related to a second account. She clarified that the previous account had been closed due to problem gambling. Despite depositing an additional £22 to meet the minimum withdrawal limit, she faced further issues and was unable to withdraw via bank transfer. We attempted to gather more information from the player but received no response, which led to the rejection of the complaint due to insufficient information.

The player from Spain had initially verified her account and was assured by live support that it was fully verified. However, her withdrawal request for 6000 euros was rejected, requiring additional verification via a video where she wrote and pronounced instructions in English. This delayed her access to her funds. The issue was resolved as the player managed to withdraw her money successfully, leading us to mark the complaint as resolved.

The player from Australia had signed up to MyStake with a misspelled email and contacted the KYC team to correct it. Despite providing all necessary information, the casino suspended the account due to a Terms violation and insisted on communication from the registered email. The player was seeking assistance in correcting this issue to fulfill KYC requirements if the withdrawal attempt failed. We attempted to gather more information from the player but received no response, leading to the rejection of the complaint due to insufficient details.

The player from the UK had winnings of GBP 3,000 confiscated by Mystake, who cited the use of a second account. Despite depositing GBP 4,200, the player was only allowed to withdraw GBP 1,000. The player argued that the casino failed to block the second account after closing the first for gambling addiction and sought a refund of the remaining GBP 3,200 in deposits. We were unable to assist further as the player did not save the initial self-exclusion request, which was essential evidence for proceeding with the case.

The player from the UK had experienced high wagering requirements and completed them but received no prize, leading to financial strain. The player requested a full refund. We could not investigate further due to the player's lack of response to our messages and questions. Consequently, the complaint was rejected.

The player from Argentina deposited 2200, but the funds never appeared in her casino account, and she was disconnected from her virtual wallet. We informed the player that the issue needed to be investigated by the payment provider, which could take approximately one month. The player did not respond to our messages, so the complaint was rejected due to lack of communication.

The player from Austria, who had previously made successful deposits and withdrawals, experienced a delay in the verification process with Mystake.com. This occurred after they complied with instructions for video verification intended to facilitate a withdrawal of 4400 euros but had yet to receive confirmation since May 21, 2024. We advised the player to wait for the standard 14-day verification period. The issue was successfully resolved when the player received confirmation of successful verification and withdrawal authorization.

The player from Argentina made a deposit transfer that wasn't credited to his casino account despite receiving a confirmation email from his virtual wallet. We recommended that he contact his payment provider to investigate further, explaining that the process could take approximately one month. The player later confirmed that the issue was resolved as the transfer amount was credited to his account. The complaint was marked as 'resolved'.

The player from Spain had struggled to withdraw winnings due to an issue with card verification. Despite providing proof for the single card used for deposits, the casino requested verification for two additional cards that the player didn't recognize. The player suspected unauthorized access to his account as the reason for these unrecognized transactions. However, due to the player's lack of response to further inquiries, the complaint was rejected by us.

The player from the United Kingdom, who suffered from severe gambling addiction, had initially self-excluded from Mystake.com for 5 years. However, he managed to create a new account, depositing and losing additional funds. Despite reaching out to Mystake.com, his second account was not blocked, and he was not prevented from depositing money. It was concluded that the self-exclusion request was not properly communicated as it did not mention gambling addiction, resulting in the account being closed instead of self-excluded. Therefore, the deposits made on the new account were deemed non-refundable, and the complaint was rejected.

The player was issued a €39 Cashback bonus via Livechat after making numerous deposits. He was informed about the wagering requirements, however, the livechat agent omitted information about the max cashout. The player won €12.500 but it got limited to 5x the bonus amount. Unfortunately, despite repeated efforts to contact the the casino there was no reaction, and the complaint remained unresolved.

A player from the UK had an account with this casino 18 months ago, which was closed on Player's request. In 2023, he opened a new account, thinking he had only one active account, and deposited around 600-700 GBP. His account had been fully verified. He complained that after requesting withdrawal of 1.500 GBP, the Casino removed this amount from his balance and left only their last deposit, due to duplicated accounts. The player wanted to get at least all his deposits back, however, the casino refunded only part of it and informed the mediator that they would not cooperate in resolving this complaint.

The player from Argentina deposited funds into Mystake Casino last Thursday, but the money did not show up in the account. The player was frustrated with the delay and the casino's lack of responsibility, raising suspicions of fraud. We advised the player to contact his payment provider to investigate the location of the funds, which could take up to one month. Despite multiple follow-ups, the player did not respond, leading to the complaint being rejected due to lack of communication.

The player from Argentina had deposited $2200 into his mystake account, but the funds hadn't arrived after two hours. He demanded that the deposit be finalized. We informed him that the issue had to be resolved with the payment provider, as the casino could not intervene. The player failed to respond to our messages, which led to the rejection of the complaint due to a lack of communication.

The UK-based player, who had a registered gambling problem, permanently self-excluded from MyStake casino. Despite this, the casino reopened the player's self-excluded account upon request, which led the player to deposit more funds. The player sought a refund for all transactions made after the account was reopened. We were unable to investigate further due to the player's lack of response to our inquiries, resulting in the rejection of the complaint.

The player from Argentina made a deposit that was not reflected in his casino account. He sought either a deposit or a refund. We advised the player to contact his payment provider for investigation. The player later confirmed that the deposit had been credited to his account. The complaint was marked as resolved.

The player from the United Kingdom had his account at MyStake placed under investigation when he tried to withdraw €2100. The casino did not disclose a specific reason for the investigation and advised the player to wait for an email update. The investigation revealed a technical glitch that resulted in duplicated winnings, reducing the player's balance to €311. Despite the player's frustration, the casino provided game logs confirming the error. Due to the clear evidence of a technical issue, the complaint was rejected by us.

The player from Italy, after several successful deposits and withdrawals, had been asked for a video verification. After completing this step and making a substantial withdrawal, the casino allegedly refused to process the withdrawal of the remaining €2900. The player claimed that the winnings originated from sports betting Due to the nature of the complaint we had to reject this complaint. We had recommended the player seek help from services specializing in sports-betting issues.

The player from Argentina deposited 3500 pesos via Mercado Pago, but the funds didn't appear in the casino account. We advised the player to contact the payment provider for investigation, as the casino was unable to resolve this issue directly. Despite extending the response time by seven days, the player did not reply. Consequently, the complaint was rejected due to lack of response.

The player from Argentina was facing issues with multiple deposits totalling eleven thousand pesos. She had initially made a deposit from a different account and then from her own. This was a recurring problem and she threatened to publicize her issue. She had been informed by the Complaints Team that if a third-party payment was used, the owner of the payment method could request a refund. However, since she breached the casino terms, the complaint had been closed.

The player from the United Kingdom had been unable to withdraw his winnings of £1500 from Mystake casino. The casino had rejected the withdrawal and reportedly removed £1169 from his account, claiming that he had broken some rules, although the player denied any wrongdoing. The player had stated that he had complied with all the casino's verification requests. However, the casino had accused him of having a duplicate account, which he denied. The player had become frustrated with the process, used offensive language, and explicitly requested to close the complaint. As a result, we had rejected the complaint.

The player from Spain had reported that their underage child had opened an account with an online casino and made a deposit without their knowledge. The casino had blocked the account and retained the funds upon discovering that the account was created by a minor, which was a breach of their Terms & Conditions. The player had requested a refund, arguing that the account created by a minor should be considered void. The player also raised concerns about the legality of the casino's operation in Spain without a license, and the lack of transparency about their policies. We had concluded that the player should contact the casino's licensing authority for further assistance, as it wasn't the casino's fault that the minor claimed to be 18 and used the player's card. The complaint was closed.

The player from Azerbaijan had won money and requested a withdrawal. He submitted the necessary documents for verification, but after waiting over two days, he had not received a response. He suspected his account was being intentionally left unverified. After discussing the issue with the Complaints Team, the player provided additional evidence and the case was forwarded to the casino. The casino confirmed that the verification process had been successful and the player had withdrawn his winnings. Despite the player's dissatisfaction with the two-week wait for confirmation, the issue had been resolved and the player received his funds.

The player from the United Kingdom suffered from gambling addiction and had initially requested to close his account. After reopening his account, he experienced a relapse which caused loss of funds and mental distress. The casino had already refunded some money, and the player was requesting the refund of 4500 euros from another account with the same details which was not blacklisted as it should have been. The player provided all necessary information to the complaints team, who then requested additional information from the casino. Despite some delays in communication, the issue was eventually resolved directly between the player and the casino. The casino confirmed the resolution and no further action was required.

The player from Ukraine had requested a withdrawal of $1000 that had been rejected. The casino had also removed her ability to make further withdrawals, with the justification that her account was under review. The player had claimed that she had passed all necessary KYC verifications and her winnings were not tied to any bonus. The casino had stated that the player's account was under investigation due to suspicious sports betting activity. We had received evidence from the casino indicating that the issue primarily pertained to sports betting. As our team did not have the expertise to handle sports betting-related complaints, we were unable to assist the player further and had to reject her complaint. We had advised the player to seek assistance from platforms that specialize in sports betting disputes.

The player from the United Kingdom had requested a permanent account closure, but the casino had allowed him to reopen the account and continue depositing large sums. The player had expressed dissatisfaction about the casino's handling in terms of responsible gambling. We had reviewed the forwarded communication and found that the player had not specified a gambling issue when requesting account closure, which had led the casino to reopen the account. The casino had blocked the account again upon receiving the player's complaint. Due to a lack of evidence supporting the player's claim, we were compelled to reject the complaint as unjustified.

The player from Argentina was experiencing difficulties with depositing funds at an online casino. The Complaints Team had advised him to contact his payment provider for an investigation, as the casino could not assist in this matter. They also recommended that the player refrained from making additional deposits until the issue was resolved. However, due to the player's lack of response to the team's inquiries, the complaint was eventually rejected. The team was unable to further investigate or propose potential solutions without the player's cooperation.

The player from Argentina had experienced an issue with a withdrawal request that was still 'in process'. Despite her previous withdrawals being successful within an hour, her current withdrawal of 80,000 remained unresolved. Additionally, she had reported a deposit of $4000 not being credited to her casino account, despite later deposits being successful. The casino had stated they were evaluating the case but had not provided any updates. We had requested further information from the player, including a screenshot of her transaction history, but received no response. As a result, we could not investigate further and had to reject the complaint.

The player from the United Kingdom was dissatisfied with the bonus rules at MyStake Casino. Despite having met the wagering requirements, his winnings of £2000 were reduced to £200, which he considered unfair. He claimed his account had been fully verified since January and the balance was not capped after wagering. However, the casino rejected his withdrawal request of £2000 after two hours. The player questioned the fairness of the casino's policy of limiting winnings to 5x the bonus amount. We asked for further details to investigate the matter, but the player did not respond, leading us to reject the complaint.

The player from Ireland had self-excluded due to gambling problems and closed his account, but had an issue with the casino confiscating his winnings and charging a 20% transaction fee on his deposits. The player had claimed that he had a balance to play with when he decided to self-exclude and close his account. The casino representative had claimed that the player was detected in bonus hunting and had crossed the IP address with another user who also used the same bonus. The player had disputed this, citing the small size of IP pools in Ireland. We had found that the player's account and the other account in question were identical not only in IP address, but also in browser type and operating system. Therefore, we had concluded that the accounts were definitely connected and rejected the complaint.

The player from Argentina had made a deposit of 15986 Argentine pesos, which was deducted from her Mercado Pago account but was not reflected in the Mystake casino account. We suggested that she contact her payment provider to investigate the issue. The player informed us that her deposited funds had been successfully credited to her casino account. Thus, we marked the complaint as resolved.

The player from Argentina had encountered a problem with depositing 10100 pesos in two installments into his casino account. Despite having submitted a complaint via email, no response had been received. The player confirmed that the payment provider had processed the payments, implying the issue lay with the casino. We had advised the player to check if his deposit was credited to his casino account or returned to his bank account. However, due to the player's lack of response to our follow-up messages, we were unable to investigate further and had to reject the complaint.

The player from Argentina had reported a problem with MyStake Casino. However, the player did not provide specific details about the issue. Despite our team's attempts to gather more information, the player did not respond to our inquiries. As a result, due to the lack of response and details, we were unable to investigate the matter further and had to reject the complaint.

The player from the UK was unable to withdraw their winnings from MyStake due to repeated error messages regarding the use of his provided IBAN codes. Despite trying different codes and contacting customer service, the issue persisted and their requests for suggested English banks were ignored. We had asked for additional information from the player and the casino. The casino claimed that the player had never requested a withdrawal, however, the player failed to respond to our messages and provide any proof of the attempted withdrawals. Consequently, we were unable to investigate further and had to reject the complaint.

The player from the UK had experienced problems withdrawing his winnings. Despite having had a fully verified account and a prior successful withdrawal, his subsequent attempts via bank transfer had been declined, and he had been asked to provide card details. The player had expressed frustration with the casino's request for additional verification and decided to close his account. Since no new information was provided, we were unable to investigate further and had to reject the complaint.

The player from Italy had deposited a total of 4900 euros and had won 13,900 euros. However, when he attempted to withdraw his winnings, the casino accused him of possessing multiple open accounts. The player had claimed that these accounts were unverified and had no transactions. The casino had closed his account and refunded only his last deposit of 900 euros, confiscating the rest of his winnings. Despite our efforts to resolve the issue, the player did not respond to our queries. Therefore, we could not proceed with the investigation and were forced to reject the complaint.

The player from the United Kingdom, who had self-exclusion and neurological issues, had been able to open and wager on multiple accounts at the casino using the same personal information but different emails. The player had sought a refund of deposits, feeling unprotected by the casino. The player had confirmed that all personal information was the same across accounts, except for the email addresses. However, the player did not respond to further inquiries from the complaints team. As a result, we had been unable to investigate further, leading to the rejection of the complaint.

The player from the United Kingdom had opened and made deposits to Mystake casino after his account at goldenbet, both owned by Santeda International B.V., was closed due to gambling problems. He had been allowed to deposit at Mystake and was then seeking a refund of £720. Mystake had responded by stating they operated independently. We had clarified to the player that self-exclusion at one casino didn't necessarily apply to all associated websites. The player's request for self-exclusion at Mystake was made after the deposits. The lack of response from the player had led us to reject the complaint due to insufficient information.

The player from Spain had won €50 and had faced difficulties verifying his address for withdrawal, as all his attempts had been blocked. He had proposed a change in the verification process. After he had provided the front and back of his card with certain details, he had awaited a response regarding the withdrawal. The issue had eventually been resolved, with the player confirming everything had been settled.

The player from Spain had faced an issue with MyStake Casino when his account was blocked after he attempted to withdraw his winnings of 123€. The casino had requested identification documents and proof of his home address for verification. Although the player had provided the required documents, he was unable to verify his address, resulting in the account remaining blocked. The player had claimed to have exceeded the document submission limit as none of his address proofs were validated, and had been waiting for a response for 2 days. Despite our efforts to reach out and extend the timer for a response, we did not receive any further communication from the player. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had reported that the casino rejected their withdrawal request. We had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. We extended the timer for response by 7 days, but the player did not respond to our messages. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom won £4000 at the casino but ran into issues when trying to withdraw £3700. After verification, the withdrawal was pending for three days but was then mysteriously transferred to another account. The casino blamed security issues and bonus hunting for closing the player's account and withholding her winnings. The player claimed she was not bonus hunting and requested help to retrieve her money. We reviewed the provided information and concluded that the withdrawal request had been made from the player's device, and the casino had operated according to its terms and conditions. Therefore, the complaint was rejected.

The player from Argentina was experiencing difficulties with depositing money into the casino via Mercado Pago, as the credits were not appearing in his account. We advised the player to contact his payment provider for an investigation, which might have taken approximately a month. We also recommended that he refrain from depositing more funds until the issue was resolved. However, the player did not respond to our queries and messages, hence we could not proceed with the investigation. As a result, the complaint was rejected.

The player from the United Kingdom had experienced a withdrawal delay. After verifying his account two months prior, the casino claimed to have processed the withdrawal and sent a receipt, but the funds never reached his bank. Despite him providing bank statements to prove this, the situation remained unresolved. We had attempted to mediate the issue by communicating with both the player and the casino. However, the player failed to respond to our messages, resulting in the rejection of the complaint due to lack of further information.

The player from the United Kingdom had attempted to withdraw £660 in winnings from an online casino, but only £560 had been successfully withdrawn, and the casino was offering only £100. The player had confirmed that he had accumulated his winnings without any active bonuses while playing virtual sports. Despite the player being fully verified, we were unable to assist with his complaint as it pertained to sports betting, an area outside our jurisdiction. Therefore, the complaint had been rejected.

The player from the UK, who had signed up for Gamstop previously due to a gambling issue, found MyStake.com through an advertisement. Despite Gamstop restrictions, he was able to sign up and lost £3k, which caused him significant emotional distress. He also described the casino's team as being rude and unresponsive. The player argued that the casino had been advertising on 'Not Gamstop', specifically targeting UK-based individuals with gambling issues, which he considered to be illegal and unethical. However, we clarified that we couldn't handle complaints related to advertisements or country-specific legal regulations, and our role was to mediate in player disputes. The player did not provide further information to assist in resolving the dispute, which led us to close the complaint.

The player from Argentina had reported that he had deposited 10,000ARS to the Mystake casino, but the amount was not credited to his account. The casino had claimed that the balance was credited and already spent, but there was no supporting evidence in the transaction history. After the Complaints Team had intervened and asked for more information, the player confirmed that the balance had eventually been deposited. The issue was then marked as 'resolved' by the team.

The player from Argentina had deposited 14 thousand pesos into his casino, but the money had not been credited yet, even though it had been deducted from his bank account. The casino's support team was investigating the issue at that time. We had advised the player to contact his payment provider for further investigation, as these situations could take up to a month to resolve. We had also suggested that he refrain from depositing any more funds until the issue was resolved. The complaint had been left open for a month, but due to the player's lack of response, we had to reject the complaint.

The player from the United Kingdom had mistakenly deposited money without proper context or link and the funds had been lost in the process, however, the casino's support had been unhelpful in resolving the issue. The player had been advised by us to contact their bank to investigate the matter as it was beyond the casino's control. The player did so and also contacted the casino again with evidence of the deposit. The casino had then credited the funds to the player's account. The issue had been successfully resolved and the complaint had been marked as 'resolved' in our system.

The player from Argentina had deposited 25,000 using Mercado Pago, which wasn't reflected in his online casino account, despite the amount having been deducted from his bank. Hours after the player had submitted his complaint to us, the deposit was credited to his casino account The issue was then marked as resolved.

The player from the UK had their account at MyStake Casino indefinitely closed without a clear reason. Despite having had a balance of over £1,220, they were only allowed to withdraw £200, and £1,020 was removed from their account. The player claimed that he had closed his previous account and reopened a new one, which the casino had allegedly allowed him to do. However, the casino's terms and conditions clearly stated that each player was allowed only one account. The casino confirmed that the player's balance was deducted due to him having a duplicate account, which was against their rules. They made an exception and allowed the player to withdraw his last deposit. We reviewed all the provided information and evidence and found no irregularities. The player's claim of being allowed to create multiple accounts was not supported by any evidence. Therefore, we had to reject the player's complaint.

The player from Italy had tried to verify his account, but encountered issues with constant loading of his data fields for document and residence address. He had also mistakenly entered incorrect address information during registration. However, the issue had been successfully resolved as the casino verified his account and automatically updated his address. The player had confirmed the resolution of his issue.

The player from the United Kingdom claimed that the casino had allowed betting despite his self-exclusion from other casinos under the same group. He was then seeking access to his transaction history. The Complaints Team had asked for additional information to better understand the situation, but the player failed to respond within the given time frame. Therefore, we were unable to investigate further and had to reject the complaint.

An Argentinian player had experienced problems with his account at Mu Stake casino where all the accumulated balance had been emptied. He had been blocked from depositing or playing games and his emails to support had gone unanswered. The player's account had been verified for months, and despite being able to deposit and play games, the money that was absorbed had not been refunded. The casino had justified their actions by stating the player made insistent deposits. However, the player disputed this, stating that a deposit had been made to his account without his knowledge. We attempted to gather more information from the player to further investigate the issue, but the player did not respond to our inquiries. As a result, the complaint had been rejected due to lack of player's cooperation.

The player from Argentina had transferred 12,000 pesos to his account at an online casino, but the funds had not appeared in his account yet. The player had already confirmed the successful transfer with his bank, and had provided proof to the casino. We had advised the player to wait for the transaction to be located, which could have taken up to 1-3 weeks. Eventually, the player confirmed that the funds had been credited to his casino account. We then marked the complaint as resolved.

The player from Italy had experienced difficulties with the verification process at an online casino after using a friend's card for deposits. The casino had requested card verification, but the friend's name was not on the card and the bank statement only showed the account number, not the full card number. Despite all other documents being accepted, the player's account could have been blocked due to this issue. The player was concerned about losing €550. We had explained that using a third-party deposit was forbidden in all online casinos and that any winnings generated from such a deposit would likely be confiscated. We also informed the player that the casino had the right to permanently close their account. The player asked if there was a way to withdraw the money, but we clarified that it was up to the casino to decide on any payouts or refunds. We concluded the complaint due to the breach of the casino's terms and conditions by the player.

The player from Argentina was facing issues with Mystake Casino, unable to withdraw his funds or place any bets. The problem started when he tried to verify his account and withdraw $15,000, which was left processing indefinitely. Despite his attempts to contact the casino about this issue, he received no response. His account showed a total balance of $20,243, made up of both deposits and winnings, but he was unable to access these funds. The Complaints Team attempted to investigate the issue, but due to the player's lack of response to their inquiries, they were unable to proceed and had to reject the complaint.

The player from Argentina had an issue where her deposit to the casino never arrived in her account. We advised her to contact her payment provider to investigate the issue as the casino usually had limited control over such matters. Despite extending the complaint response time by 7 days, we received no response from the player. Hence, we were unable to investigate further and had to reject the complaint.

The player from Argentina had been waiting for a withdrawal of $140000 Argentine pesos since the 13th of March and had received no information about the delay from the casino. The player had previously verified his account and had successfully withdrawn smaller amounts. After 14 days of waiting and no response from the casino, the player contacted us for assistance. We intervened by contacting the casino on the player's behalf. The casino apologized for the inconvenience and re-credited the funds to the player's account, allowing him to successfully withdraw them. The issue was then marked as 'resolved'.

The player from the United Kingdom had deposited £3000 to Mystake via SEPA. However, after more than 24 hours, the funds had not been credited to her casino account. We had advised her to contact her payment provider to investigate the issue, as it typically took approximately one month to resolve such matters. The casino's ability to intervene was limited in this case. Despite extending the response deadline by 7 days, the player did not respond to our messages or questions. Therefore, we could not investigate further and were forced to reject the complaint.

The player from Argentina had reported a deposit issue with an online casino. Despite the money having been deducted from his virtual wallet, it hadn't been credited to his casino account. We had suggested the player contact his payment provider, Mercado Pago, for investigation. The player had insisted the issue wasn't on his end and provided proof of the transaction. We had advised him to forward this evidence to the casino's support and wait for the funds to be located. However, the player failed to respond further, which prevented us from continuing the investigation. Consequently, the complaint was rejected.

An Italian player had issues uploading verification documents to her new My Stake account because they were registered with a previously closed account. Despite multiple emails, she hadn't been able to resolve this issue. We attempted to gather more details about her old and new account, including the reasons for creating a new one, deposit details, and current balance. However, the player did not respond to our queries. As a result, we couldn't investigate further and had to reject the complaint due to lack of cooperation from the player's side.

The player from the United Kingdom had deposited money into the casino four days ago, but the funds hadn't been reflected in his casino account despite having left his bank. The player had provided evidence and had expressed dissatisfaction with the casino's response. We suggested that the player contact his payment provider to investigate the issue. Later, the player confirmed that the money had been credited to his casino account. We marked the complaint as resolved.

The player from Argentina had attempted to deposit 2200 Argentine pesos twice but they were not credited to his account. He claimed that his bank had confirmed the transfers were successful. Despite the Complaints Team's efforts to assist by requesting further communication between the player and his bank, the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Argentina had reported that he was unable to see the 2200 ARS deposit made to his casino account. We had advised him to contact his payment provider for an investigation and suggested not to deposit any more funds until the issue was resolved. We had extended the complaint's time frame to allow for a full month of investigation. The player had mentioned a possible transfer to Papagos SA but did not provide further information or communication records with the casino. Due to lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. They also extended the timer for response by 7 days. However, due to the player's lack of response to further inquiries, the complaint couldn't be investigated further and was subsequently rejected.

The player from Argentina had experienced difficulties with depositing money into the casino as he had used a third-party account. Although his account had been verified for over a year, the deposited balance never arrived. We had informed him that using a third-party account was against casino terms and could result in account blocking. The original account owner could have requested a refund, but there wasn't much that could have been done from our or the player's side. The player failed to respond to further communication, leading us to reject the complaint due to insufficient information.

An Argentinian player had made two transfers worth $15,000 each through Mercado Pago to Stake, which were not credited in the app. Despite the player having made several claims and provided proofs of the transfers, no resolution had been presented. We had advised the player to contact his payment provider and to refrain from depositing more funds until the issue was resolved. However, the player did not respond to our follow-up messages and therefore, we were unable to further investigate the issue. Consequently, we had to reject the complaint due to lack of response from the player.

The player from Argentina had made a deposit of $2,200 which was not credited to her casino account, yet it had been deducted from her digital wallet. We had advised her to contact her payment provider for investigation. Since the player did not respond to our follow-up messages, we had to reject the case due to lack of communication. The issue remained unresolved due to the player's inactivity.

The player from Argentina had encountered an issue where his deposit was not acknowledged by the casino. The Complaints Team had advised him to contact his payment provider for investigation and to refrain from making any more deposits until the issue was resolved. Despite extending the response period, the player failed to respond to the team's messages and questions. Consequently, the complaint was rejected due to the lack of communication from the player.

The player from the United Kingdom had been trying for three days to withdraw their winnings, but the casino kept asking them to change the IBAN. However, they couldn't do so as this was the only number they had from their bank. We attempted to assist the player and provided guidance on possible reasons for the withdrawal delay such as unfinished KYC verification or a high volume of withdrawal requests. We also extended the complaint response time by 7 days. However, due to lack of response from the player, we were unable to proceed with the investigation or provide potential solutions and had to reject the complaint.

The player from Argentina had reported not receiving her deposit at Mystake Casino after four days. We had advised her to contact her payment provider for an investigation, as the casino could not assist in such cases. We had also recommended that she refrained from depositing more funds until the issue was resolved. However, the player did not respond to our inquiries for further information, leading us to reject the complaint due to a lack of response.

The player from Poland had completed the required account and video verifications. However, the casino had blocked his $1565 withdrawal and had been unresponsive for over 5 days. The player reported that the casino had kept telling him to wait without providing a clear timeframe. He also clarified that he hadn't used any bonuses and that his winnings were from sports betting. As we didn't have enough insight into issues related to sports betting, we recommended other websites that might have been able to help him. The complaint was rejected due to our inability to assist with sports betting-related issues.

An Argentinian player had complained about a delay in depositing money into their casino account. The player had claimed to have contacted their payment provider, Mercado Pago, and was told the money had arrived at the casino. The Complaints Team had asked the player to provide additional evidence, including screenshots of the deposit receipt and deposit history, as well as communication with the payment provider. However, the player failed to respond within the given time frame, which resulted in the complaint being rejected due to lack of further information.

The player from Indonesia had reported a delay in his withdrawal process, despite having completed a video verification on 02/21/2024 and receiving no clear timeline from the casino. After the Complaints Team had intervened and clarified the importance of the KYC process, the player confirmed that he didn't need to provide any additional documents for verification. Following communication with the casino, the player informed the team that he had received his withdrawal. The issue was then marked as resolved by the Complaints Team.

The player from Argentina had deposited money into her Mystake casino account, but the funds had not shown up. Despite having reached out to Mystake's chat support, she was only advised to wait. We had suggested that she contact her payment provider for an investigation, as the casino could not assist in this case. We had extended the response time by 7 days, but the player did not respond, hence we were unable to investigate further and had to reject the complaint.

The player from Spain was struggling to verify his residence to an online casino as he lived with relatives and didn't have any bills in his name. Despite providing current documents, his residency was not confirmed. The player had been trying to verify his account for about 3 days and had already verified his identity and email. However, the casino rejected his proof of residency documents. We asked the player for further details and to provide the communication between him and the casino, but the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Argentina had deposited money through Mercado Pago to the casino, but the deposit hadn't appeared in his casino account. He had sought help from the casino's support team but to no avail. We had advised the player to contact his payment provider for an investigation and to halt further deposits until the issue was resolved. Despite our efforts to assist, the player hadn't responded to our messages, leading us to close the complaint due to lack of further information.

The player from the US had deposited $8 using Dogecoin which was not reflected in their MyStake account and questioned the delay. We had advised the player to contact their payment provider for an investigation and asked several questions to better understand the situation. However, due to the lack of response from the player, we were unable to proceed with further investigation or provide potential solutions. The complaint was consequently rejected, but could be reopened if the player decided to communicate further.

The player from Argentina had deposited money into an online casino four days prior, but the amount had not been credited to his account. Upon his raising the issue, we had recommended that he contact his payment provider for investigation, as the casino typically had limited control over such matters. He later confirmed that his bank had transferred the funds. Despite efforts to follow up on the status of his deposit, the player failed to respond, which led us to close the complaint. The resolution was hindered by the player's lack of communication.

The player from Argentina had made four deposits to her casino account, but these were never reflected. She had demanded a resolution in the form of the deposits being credited or rectified. We had advised her to contact her payment provider to investigate the issue, as it might have taken approximately one month. The player failed to respond to our messages and questions, leading us to reject the complaint due to insufficient information.

The player from Argentina had made a deposit of $3000 using Mercado Pago over 72 hours prior. Despite the payment having been successful on the payment app, the funds had not reached his casino account. We had recommended the player to contact his payment provider to investigate the issue, noting that this process could take approximately a month. We had left the complaint open for a month for updates. However, due to the player's lack of response to our messages and questions, we were unable to further investigate and had to reject the complaint.

The player from Argentina had deposited to his casino account, but it was not credited. Despite lodging a complaint and providing a receipt, there had been no response from the casino. The player had not seen any progress even after four days of investigation. We had suggested the player contact his payment provider and provide us with the proof of deposit and bank statements. However, despite extending the deadline by seven days, the player did not respond to our queries. As a result, we had to reject the complaint due to lack of further information.

The player from Argentina had requested a withdrawal to his MercadoPago account but discovered the transaction was rejected and another transaction under the name LITECOIN was approved instead. He had not received any information or response about where the funds had been sent. The player claimed he hadn't made the Litecoin transaction, and the funds were not sent to his verified Litecoin wallet. The casino had provided transaction details, which didn't match the player's Litecoin address. Further investigation had shown that the player's account was accessed via a VPN, including at the time of the disputed withdrawal. The casino argued that they had every reason to believe the withdrawal was initiated by the player, as the account was accessed with correct user credentials. As a result, the complaint had been rejected due to lack of evidence of any wrongdoing on the part of the casino.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received yet. The Complaints Team had advised the player that withdrawal processes might take some time, possibly due to KYC verification or a high volume of withdrawal requests. They had suggested the player wait for at least 14 days before raising a complaint. However, the player failed to respond to the follow-up messages, leading to the complaint being rejected due to lack of further information.

The player from the United Kingdom had experienced issues with several withdrawal rejections and a missing amount of £751 that did not return to his account as claimed by the casino. The player had provided transaction proof and had been in constant communication with the casino. After a thorough review of the case and discussion with the casino, the player had realized a misunderstanding in his transactions. He had acknowledged his mistake and requested to cancel the complaint. The complaint was therefore rejected due to the player's misunderstanding of his transaction history.