Cashed Casino Review

The player from British Columbia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reached out multiple times to gather information and clarify the situation, but the player did not respond. As a result, the complaint was unable to be investigated further and was rejected.

The player from Greece struggled to verify his account despite having submitted documents multiple times after a significant win. He believed the casino was intentionally delaying the verification process and had gathered evidence of his gameplay. After extensive communication regarding his withdrawal requests, he eventually confirmed that he had received all his winnings. The complaint was marked as resolved by the Complaints Team, who facilitated communication between the player and the casino to ensure the issue was addressed.

The player from Germany had requested account closure and a withdrawal of 1,000€, having previously received 500€. Despite assurances via live chat that the remaining balance was being processed, the player was still waiting for the payout. The Complaints Team had extended the response time for the player to address the issue; however, due to a lack of communication from the player, the complaint was ultimately rejected.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After submitting a complaint, the player reported that the casino eventually paid out the winnings. The issue was resolved as the player confirmed receipt of the funds, and the complaint was marked as 'resolved' in the system.

The player from Spain had submitted a withdrawal request over 10 days ago and had received no resolution. Casino support was unable to help. The Complaints Team had attempted to gather more information by asking the player several questions regarding their withdrawal and KYC verification but received no response. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Germany reported issues with withdrawing money from Cashed Casino after accepting a cashback bonus. After reaching a total payout of 2500 euros, she noticed 767 euros missing from her account without explanation. Despite repeated attempts to contact support, she received no satisfactory response and learned that her account was closed. The Complaints Team investigated and found that the missing amount had been confiscated due to the casino's application of a maximum win limit related to the no-deposit bonus she received. As a result, her complaint was rejected as no disputed amount remained.

The player from Newfoundland and Labrador attempted to withdraw approximately $11,000 and experienced delays despite the stated withdrawal timeframe of 0-3 days. He had been trying to process the withdrawal for several days without any response. It was confirmed that he received $1,500 in two withdrawals, but the remaining balance had been played to zero. The casino provided evidence of his betting history, which supported this. Consequently, the complaint was rejected as there were no further grounds for assistance.

The player from Nova Scotia encountered issues while trying to activate a "100% first deposit bonus" after signing up. Despite having received an email offering the bonus, the casino's support informed him that bonuses were not available for his account and refused to return his deposit. Following his complaint, the player received a refund of $45 but did not receive an explanation for the account blockage or the denial of the bonus. The issue was marked as resolved by the Complaints Team, and it was noted that casinos had the right to deny bonuses and close accounts without justification.

The player from Greece reported that the casino repeatedly failed to approve his withdrawal requests. We attempted to gather more information by asking the player about his account verification and the status of his withdrawal. However, the player did not respond to these inquiries. As a result, the complaint was closed.

The player from Ireland was unable to place bets or play at the casino after depositing 200€ on 28.08.24 and could not withdraw the funds until wagering requirements were met. Despite multiple attempts to contact support over the past three weeks, he received no substantial answers. The Complaints Team was unable to investigate the issue further due to the player's lack of response to inquiries and had no choice but to reject the complaint.

The player from Ireland faced difficulties withdrawing winnings from Cashed casino, where a withdrawal request made two weeks prior was canceled due to technical issues. After resubmitting the request, it remained pending, violating the casino's terms regarding processing times. The player reported that after multiple attempts and a total of 19 days trying to withdraw, the latest request was finally approved, and the winnings were received in his bank account. The issue was marked as resolved by the Complaints Team.

The player from Austria had registered at the casino but did not receive a Gmail confirmation. After losing about €1300, he decided to self-exclude and later inquired about a bonus, only to be informed that his account could not be found. The support representative suggested he reclaim the money from his bank. We requested evidence of his registration and communication with the casino. The provided deposit payslip was insufficient as it did not confirm a deposit to the casino. Due to the lack of evidence of registration, the complaint was rejected.

The player from Italy had requested two withdrawals of 500 euros each on July 27th. After waiting three days without a response, he replayed 500 euros. At that time, he had 500 euros stuck in his account and did not want to wait 15 days for processing. The issue was not resolved due to the player's lack of response to the Complaints Team's inquiries, which led to the complaint being rejected.

The player from Italy had made a successful deposit and requested a 500-euro withdrawal, which had not been approved after 72 hours. She encountered issues accessing live chat for clarification. The withdrawal was eventually accepted, and the money arrived 12 days after the request. The Complaints Team confirmed that the player could request a maximum of 500 euros daily for withdrawals, but the player did not respond to further inquiries, leading to the rejection of the complaint.

The player from Italy had requested a €150 withdrawal on 07/10/2024 from Cashed Casino, which was approved the next day but had been pending for 13 days. Support attributed the delay to high withdrawal volumes. The player's winnings were ultimately cancelled by the casino's provider during an investigation and added back to his balance, which he later played. Consequently, the Complaints Team concluded that there was no possibility of recovering the lost winnings, stating that the player was responsible for their account and bets.

The player from Baden-Württemberg had a gambling problem and had self-excluded from all casinos, but despite this, she was able to deposit and play in Cashed Casino. Her account closure request was ignored, and she lost 1300 Euros as a result. We informed her that the casino was not obligated to prevent gambling unless explicitly informed of the problem and requested self-exclusion. Since the player did not respond to further inquiries, the complaint was rejected due to insufficient information.

The player from Portugal had a pending withdrawal request of 70 euros since June 19th. Despite continuously sending documents and playing, the request remained unresolved, and his balance decreased from around 2000 euros to 400 euros. He believed the account would be verified only after depleting his entire balance. The complaint was closed as the player no longer had any balance to withdraw and did not wish to continue the process.

The player from Portugal had deposited 20 euros and increased their balance to 32 euros before the casino stopped the game and retained the funds. We attempted to gather more information from the player to proceed with the investigation. However, due to the lack of response from the player, the complaint was rejected. The player retained the option to reopen the complaint in the future if desired.

The player from New Zealand had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout process took longer than expected. The issue was completely resolved after the player contacted the casino for a manual withdrawal. The complaint is resolved.

The player from Brazil won 1,000 Reais and requested a withdrawal. After five days, the casino required verification, accepting only the proof of address and identification while rejecting the selfie with ID and deposit receipt. Despite resending the documents, the player remained unable to withdraw her winnings. The Complaints Team intervened, asking the casino for clarification. Upon further review, the casino verified the account, and the withdrawal was processed on 19.07.2024. The player confirmed receipt of her winnings and expressed gratitude to the Complaints Team for their assistance.

The player from Germany had won 2500 euros on Cashed2.com but was only able to withdraw 500 euros. Despite requesting account verification, he was informed it was unnecessary, which raised concerns about the site's reliability. His past experiences with similar sites added to his worries. The player did not respond to follow-up inquiries, preventing further investigation, and leading to the complaint's rejection.

The player from Finland won over 1,000€ on a slot game, but the balance didn't update, and the transaction wasn't shown in the balance history. Despite the casino promising to investigate, it had been nearly two weeks without a resolution. We concluded that since the win wasn't recorded in the game history, there was no further action we could take. The player was advised to contact the game provider for more advanced assistance.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.