Pacific Spins Casino - Player experiences delayed KYC verification.

I actually love this casino but my issue is with the KYC, I've sent into the required documents which was the front and back of ID and a picture of myself with the ID. Well it's been 2 days and I haven't been able to get a hold of anyone and all support does is tell me to be patient. I've never had a KYC take longer than 24 hrs before that's the whole point of a KYC so we don't have to wait days for a verification. I could just really use the cash right now and I'm not getting any help.

Dear Brooke304, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

When was the last time the casino communicated with you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika