The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The complaint was closed after the player’s account was banned due to inappropriate language used during email correspondence. The player was informed that any attempts to create alternative accounts would result in immediate closure. We emphasized the importance of respectful communication and concluded the case without further intervention.
Ninlay Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Other
Amount: €500
Ninlay Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
Hello this casino will not pay out my winnings will not anwser my emails i sent over 100 emails they took all my deposits one minute i mean 260 euros they never once sent email about verifyication to me and my account shows nkn needed but this is worst experience ever sent them so many emails they dont reply only send stupid bonus emails still so annoying ive also 1000 in my account still withdrawl all casinos are far i win i lose i get my winnings but this casino will not pay out its driven me insane all i want is my winnings and they dont pay out 72 hours well up and i cant even withdrawl the other 1000 as i said i sent over 100 emails not one reply
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Paddy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Dear Paddy,
Regrettably, due to the use of inappropriate language during our email correspondence, we have had to ban your account. Please be aware that any attempts to create alternative accounts on our website will lead to immediate closure.
We strive for a collaborative environment, and it is disheartening to note that your interactions have been marked by frustration and a lack of mutual respect. As an independent mediator dedicated to assisting our users, we value and expect a respectful exchange, which we feel has not been achieved in this instance.
For the aforementioned reasons, this complaint will now be closed. We sincerely hope you find the support you seek moving forward, as this will be the final communication regarding your issue.
Best regards,
Attila G.
