The player from Chile had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The complaint was addressed by advising patience, as withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes. The player was informed to wait at least 14 days before submitting a complaint if the withdrawal remained unpaid. The complaint was closed because it duplicated a previously submitted complaint on the same issue.
KingBit Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: $2,000,000 CLP
KingBit Casino
Safety Index 3.5 LowCase summary
Discussion
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5 months ago
Translation
The casino JUEGA CON EL KING canceled my withdrawal, stating that they are experiencing intermittent issues with withdrawal processes. This happened two days ago, and I still haven't received a concrete answer.
Automatic translation:
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Dear PMALVERDE,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Dear PMALVERDE,
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.
