TikiTaka Casino - Withdrawal of player's winnings has been delayed.

I would like to submit a complaint regarding delayed withdrawals at Tikitaka Casino.

I requested three withdrawals of €500 each (total €1,500). All withdrawal requests were accepted by the casino and are currently marked as "under review / in queue for processing."

According to the casino’s stated processing time, withdrawals should be completed within 3–5 business days (excluding weekends and holidays). However, it has now been almost two weeks since the requests were submitted, and no payment has been completed.

I have contacted customer support multiple times. Each time, I received similar responses stating that the delay is due to a high volume of transactions and that the financial department is working on it. No specific timeframe has been provided, and no additional information has been requested from my side.

I have not used any bonuses related to these withdrawals. I am simply requesting the completion of my approved withdrawals.

I am asking CasinoGuru to assist in contacting the casino and helping to clarify the status and expected completion of my withdrawals.

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Dear Doordior,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear,

The casino has informed me that, for now, no additional information (KYC) is required.

Best regards

Dear Doordior,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for your message. Unfortunately, I do not have any updates at this time and have not received anything. Additionally, there has been no message from TikiTaka on my end.

Hello,

I haven’t heard from you guys anymore?

Hello,

I have received 2 of the 3 withdrawals. I dont understand why the third is taking so long

Dear Doordior, thank you for your response. Could you please confirm whether your pending withdrawal was made through the same payment method as the previous two?

Thank you in advance for your reply.

Yes, everything with crypto (bitcoin).

As of today, they paid everything. Thank you for your help.

Dear Doordior,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru