The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Some time later the player informed us that the winnings were recieved. The casino also reacted to the complaint and confirmed the successfully processed withdrawal. The complaint was resolved.

The player from the US has been waiting for his winnings since November. The complaint was rejected because the player didn't respond to our messages and questions. The player later reopened the complaint and confirmed that the issue was resolved.

The player from the United States requested a withdrawal three months prior to submitting this complaint. Unfortunately, the winnings had not been received. After submitting this complaint, the casino contacted the player and asked them to confirm the details of their crypto wallet. Shortly after, the payment was received and the matter was resolved.

The player's withdrawal was delayed for over a month. We contacted the casino and were informed that the player's withdrawal request was finally processed. Later the player confirmed she received her winnings and we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States won with a no-deposit bonus. His winnings were capped. The e-mail received by the player regarding the bonus had a different maximum cashout than that stated by the casino. However, the player was in breach of the terms and conditions of the casino because they had claimed two free bonuses consecutively. Consequently, the complaint was rejected.

The player's withdrawal is delayed for 2 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for less than 2 weeks. We contacted the casino and its representative informed us that the winnings had been paid out, but the player didn't reply to our request to confirm this and we were unable to keep resolving the complaint without communication from the player's side, so the complaint was rejected.

The player from the United States requested a withdrawal from the casino more than a month ago. It is delayed for an unknown reason. Player confirmed he received his withdrawal. and the issue is resolved.

The player from the US requested a withdrawal in November. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US is experiencing difficulties withdrawing her winnings from the casino. The casino representative informed us withdrawal was processed but without confirmation from the player, we were forced to close the complaint as 'rejected'.

The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States had been waiting for her withdrawal request to be processed for more than 6 weeks before submitting the complaint. Two weeks later, her withdrawal request was successfully processed by the casino via Bitcoin. The complaint was closed as 'Resolved' after the player confirmed receipt of her winnings.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint, but the payment of his winnings had still not been processed at that time. According to the statements of the casino representative, the player had disputed some of the transactions connected to his deposits sent to the casino, which led to further delays. The player, however, denied these accusations. A month later, the casino representative informed us the payment had been sent to the player. Unfortunately, we haven't received a confirmation from the player and thus were left with no choice but to reject this case.

The player from the United States had requested a withdrawal one month prior to submitting this complaint. The withdrawal was still in a 'Pending' state. Two weeks later, the player's withdrawal was successfully processed via Bitcoin which was confirmed by both involved parties. The complaint was closed as 'Resolved'.

The player from the United States had been waiting for her withdrawal to be processed for four weeks before submitting this complaint. A few days later, the casino representative informed us the player's withdrawal had been processed. Once the player confirmed receipt of her winnings, we closed the complaint as 'Resolved'.

The player from the US has been struggling to withdraw their winnings. The casino presented us with the evidence that the player used only free chips to play and made no deposits to her account so the casino paid out the maximum cashable amount for winnings from no deposit bonuses - 100$. We considered the actions of the casino to be correct and rejected the complaint.

The player's withdrawal is delayed for almost 3 weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player's withdrawal is delayed for over 2 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for over 3 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player's withdrawal is delayed for over 3 weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed. The complaint was rejected because the casino provided us with the relevant evidence of the welcome bonus maximum cashout, which had been applied to the player's withdrawal. After the reopen request from the player, we rejected the complaint again because the player stopped responding.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Canada has requested a withdrawal almost six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

The player from New Zealand has requested a withdrawal six months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for over a month. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States has requested a withdrawal prior to submitting this complaint. We closed this complaint as 'unresolved' becuase the casino's team was unresponsive. We've reopned the complaint as per the casino's request. We rejected the complaint because the player stopped responding and thus couldn't confirm receipt of the payment.

The player struggles to withdraw his winnings as the casino has unusual requirements. The player's withdrawal was eventually approved via bitcoin but has not been received. There was no response from the casino so the complaint was closed as 'unresolved'.

The player from US is experiencing difficulties withdrawing funds because the transactions to her preferred payment methods have been declined. Unfortunately, the player lost her winnings before we managed to help, therefore, we were forced to reject this complaint.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We were not able to continue resolving the case and closed this complaint as "unresolved" because the casino didn't respond to our several attempts to contact them.

The player from the United States had his winnings cancelled due to a rule forbidding a redemption of multiple consecutive Free Bonuses. We rejected the complaint because the player didn't respond to our messages and questions.