Sunrise Slots Casino Review

The player from Kentucky won a $14,000 jackpot on March 21st, 2024, and withdrew $10,000 in four transactions of $2,500. Despite receiving one payment of $2,500 on April 29th, subsequent payments are delayed, with the casino attributing the delays to a backlog at the payment provider. The player is still waiting for $7,500 with no clear timeline for the payments.

A player from Florida won a $5,384.55 jackpot on free spins but noticed a coupon withdrawal reversal for $5,165.85 after meeting the playthrough requirements. The casino claimed the system automatically performed this action. The player’s account was not verified, and she had submitted documents that were denied. She contacted the casino but received no resolution. The complaint was rejected due to the player’s lack of response to further inquiries.

The player from Wyoming requested a withdrawal two months ago and had been waiting since March 13. The casino claimed the withdrawal was in transit, but it had been nearly a month with no resolution. The player confirmed previous successful withdrawals, completed KYC verification, and had no active bonuses. After submitting the complaint, the player received the pending withdrawal. The complaint was marked as resolved.

The player from the US had been waiting for a payout from Sunrise for 24 days. Their request to withdraw $100 had been delayed due to the casino being busy with other requests. The player expressed frustration over misleading information and delays. The issue was resolved as the casino processed the payment. The complaint was closed as resolved.

The player from the United States had requested a withdrawal of $1530 from Sunrise Slots three weeks prior and had to open a new bank account to support the transfer. Despite being assured that the withdrawal was approved and processing, the player hadn't received any updates or a timeframe for the payment. After the Complaints Team contacted the casino, it was confirmed that the funds had been released to a third-party payment provider, with an expected arrival time of up to 10 business days. The player confirmed receipt of the funds after a few more days, resolving the issue successfully.

The player from the United States experienced a withdrawal delay. The withdrawal was requested on March 29th, 2024, and was approved on April 12th, 2024, but the player hadn't received her funds until May 21st. The casino escalated the payment every time the player inquired. The Complaints Team contacted the casino, which confirmed the payment was made via Bitcoin on May 29th, 2024. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Nevada had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. The player stated that the casino initially refused to pay out until a "considerable amount of bitcoin deposits" was made, despite the player’s last three deposits being in bitcoin. After further communication and verification, the player confirmed that the withdrawal of $2,427 was received. The issue was resolved.

The player from California had been facing delays in receiving her approved withdrawal from the casino. Despite assurances from customer service and escalation of the issue three times, the payment had not been sent for two months. After providing the necessary details and communicating with the casino, the player confirmed she received her payment. We had subsequently marked the complaint as resolved.

The player from California struggled to get payouts from a casino since February and April. The casino asked for additional information, which the player was uncomfortable providing. The casino claimed the approved amount of $300 was paid via Bitcoin. The player failed to respond to further inquiries from us. Consequently, the complaint was rejected due to lack of response.

The player from the US had completed the wagering requirements for a no-deposit bonus and requested a Bitcoin withdrawal of $100. Despite approval on April 8, the casino had cited their use of third-party vendors and varying processing times as reasons for the delay. After the player's complaint, we had extended the complaint resolution timer by 7 days. The player had confirmed receiving his payment 40 days after the withdrawal approval. Consequently, we had closed the complaint as 'resolved'.

The player from Missouri was unable to receive a withdrawal from the casino. She had submitted the withdrawal request around six weeks prior and, despite multiple daily communications with the casino, she hadn't received her winnings. The casino hadn't provided a clear timeframe for the payout, and she had supplied them with several bank account options, all of which were rejected for different reasons. After the player provided the necessary documentation and updated her Bitcoin address, the casino confirmed the payment was released. However, the player stopped responding to our messages, leading us to close the complaint due to lack of cooperation.

The player from Virginia had requested a withdrawal of $500.29 over a month prior. The withdrawal had been approved and was supposed to have been deposited into a new Bitcoin account, but it remained pending. The casino's customer service had informed her that the finance team had been reviewing the case, and the payouts team had cited a backlog in Bitcoin processing. After our intervention, the casino had reviewed the situation and the player confirmed that the Bitcoin deposit had been successful. We had marked the complaint as resolved.

The player from the US had submitted identification and credit card verification as requested multiple times. Despite conforming to the casino's regulations, they had not received their payout and criticized the poor customer service. The casino stated that the withdrawal was approved but pending necessary document confirmation. Despite assurances from the casino that the documents were now complete and the payout was escalated, the player stopped responding. The complaint was closed due to lack of cooperation from the player.

The player from the US had requested a withdrawal of $300 through Bitcoin over a month ago. Despite having received approval within their 10 business day policy, he had not received the money. Any communication with the casino had led to further delays and excuses, with no clear reason being provided. The Complaints Team had intervened and invited the casino to participate in resolving the issue. After the intervention, the casino had confirmed that the payment was issued and delivered. The player had confirmed the receipt of his winnings, marking the resolution of the complaint.

The player from the US had claimed that her $100 withdrawal request, which had been approved six weeks prior, had not been processed by the casino's financial team. Upon investigation, we found that the payment had been released to her registered Bitcoin address and was confirmed as delivered in the Blockchain Explorer. The casino had advised the player to contact her wallet provider if she had not received the funds. The player confirmed the resolution of her issue, and we had marked the complaint as 'resolved' in our system.

The player from the United States had requested a $500 withdrawal on April 1st, which was approved on April 10th. However, she had not received the money and had expressed frustration. The Complaints Team had sought to clarify the situation by asking her about past withdrawals, KYC verification status, and the nature of her winnings. The team had extended the response time by 7 days, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from New Hampshire had expected a 1200$ cash out from their free spins at Sunrise Slots, but received notification that only 100$ was being sent. Upon investigation, we discovered that the player had activated multiple bonuses without making a deposit in between, which was against the casino's terms and conditions. As a result, the player's winnings were not honored by the casino. The player did not provide further information, leading us to reject the complaint based on the casino's policies.

The player from the US had an issue with his withdrawal. After winning over $2,000, the casino had limited his payout to $105, claiming that $100 was the max limit due to a coupon used. The player was confused as an amount of $108.49 had already been deducted from his account for "coupon reversal". We reached out to the player for additional details and extended the complaint response time. However, due to a lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint. The player retained the option to reopen this complaint in the future.

The player from the US had had a successful withdrawal approved on April 2nd, but it hadn't been processed, which had exceeded the casino's stated 10 business day timeframe. The player hadn't been satisfied with the customer service provided. He had confirmed that his KYC was verified, this had been his first withdrawal request, and that the winnings had been made with an active bonus. The withdrawal method used had been BTC. The casino had been invited to join the discussion and they had promptly addressed the issue. After some back and forth, the player had confirmed that he received the full amount of $100.03 in his BTC wallet. The complaint had then been marked as 'RESOLVED' by the complaints team.

The player from Arizona had experienced a lengthy withdrawal delay for three separate amounts, two of which ($100 and $2500) had remained unpaid. He had been in contact with the customer service, but had been repeatedly told that a third-party payer was causing the delay. After the Complaints Team had intervened and contacted the casino, the casino had clarified that the delay was due to the manual processing of Bitcoin payments. The casino representative had confirmed that the $100 payment was completed and had suggested the player contact his wallet provider. The player had confirmed the receipt of the two payments and the issue had been successfully resolved.

The player from the United States had a complaint about a withdrawal not being processed within the promised timeframe since its approval on March 25, which created a delayed payout issue. The Complaints Team tried to gather more information about the player's account and withdrawal history but did not receive a response. Due to a lack of communication from the player, they were unable to investigate further. As a result, the complaint was rejected.

The player from Virginia was upset about not receiving bonuses for referrals even when the referred individuals deposited money. After the player's complaint, we contacted the casino for clarification. The casino responded that the player had redeemed 53 free bonuses since his last deposit and according to their terms and conditions, only one free bonus was valid between cash deposit/play sessions. Therefore, it was not possible to credit the referral bonuses to the player's account. Despite extending the time for the player to respond, there was no further communication from him, leading us to reject the complaint.

The player from the United States had experienced a significant delay in her withdrawal process with Sunrise Slots Casino. Despite assurances and having the matter escalated three times, the player had been waiting over a month. She confirmed that she had made successful withdrawals before, passed the KYC verification, and met all requirements of her bonus code before requesting withdrawal. The casino representative had stated that the payment was made via Bitcoin on the 3rd of April. However, the player did not respond to confirm the receipt of the payment. As a result, we had to reject the complaint due to lack of further information from the player.

The player from Arkansas had been facing a delayed payment of $650.00 via Bitcoin which had been approved a month prior. Despite attempts to escalate the matter, she had not received her withdrawal and was frustrated with unfulfilled promises of fast payment processes. This had been her first withdrawal attempt and she had passed the KYC verification. She had used a paid bonus coupon to accumulate her winnings. We had attempted to assist her by asking for further information about the status of her withdrawal request and any relevant communication with the casino. However, due to her lack of response to our inquiries, we were unable to further investigate the issue and had to reject the complaint.

The player from Connecticut had been waiting for their approved Bitcoin withdrawal from an online casino for over a month, despite the casino's assurance of a 7-10 business day timeframe after approval. Despite numerous contacts and escalations, the player had not received their funds. The player confirmed that they had completed the KYC verification process in the past. After our team's intervention and communication with the casino's representative, the casino released the funds. The player received a slightly lower amount due to withdrawal fees, which is a standard practice in many casinos. The issue was successfully resolved.

The player from the Czech Republic had deposited $53, won $333, and requested a withdrawal. However, the casino had closed her account without explanation and she hadn't received her winnings. All attempts at communication were ignored. Upon investigation, we discovered that the player had accessed the casino from a restricted country (Czech Republic) using a VPN. This was against the casino's terms and conditions, leading to the voiding of her winnings and account closure. As such, we were unable to assist the player in recovering her winnings.

The player from Puerto Rico had been waiting for a withdrawal since 2023. Despite multiple attempts at re-submitting verification documents and approval of the withdrawal in February 2024, the payout had still not been processed due to claimed delays in the financial department. We had contacted the casino and they stated that all valid withdrawal requests had been paid in full on the 21st of March via Bitcoin. However, the player did not confirm the receipt of funds, leading us to reject the complaint due to lack of response.

The player from the US had requested a withdrawal of $600 from Sunrise Slots Casino over six weeks prior, but the payment had been delayed due to issues with the payment processors, despite numerous unfulfilled promises for expedited processing. The player had deposited and had expected to receive winnings in Bitcoin. After the intervention of the complaints team, the player had confirmed receipt of her winnings, albeit with some fees deducted. The casino had been advised to update their payment processor to avoid future delays. The player had expressed satisfaction with the resolution, rating the casino three stars.

The player from the US was upset due to a delayed Bitcoin withdrawal of $2,500 that had been initially agreed upon by the casino. The player had closed their account out of frustration, which they were then told could further delay the withdrawal. The player also had multiple pending withdrawals and a total of $63,000 in his account. Despite account verification, the player had accused the casino of being a scam due to the slow payout process. In response, the casino had stated that all playable funds and requested withdrawals had been played and cancelled. The player had confirmed this, expressing dissatisfaction with the casino. Ultimately, we were unable to assist further and the complaint was rejected.

The player from California had issues verifying her identity at the casino, which prevented her from cashing out her $1,000 win, despite having provided clear pictures of her ID. She had been submitting these documents daily for the past 5 days. The player had suggested submitting a picture of her holding her social security card as an alternative. We had requested all relevant communication between the player and the casino. However, the player failed to respond to our messages and questions within the given time frame, which led us to reject the complaint due to lack of further information.

The player from the US had criticized Sunrise Slots Casino for its lengthy withdrawal process. Despite having followed the protocols and waited for withdrawal approval, they had not received their winnings for over 3 weeks. After the player's complaint, we had invited the casino representative to the conversation. The casino confirmed that the funds had been released via Bitcoin and suggested the player contact their wallet provider for any issues. The player later confirmed receipt of the winnings but expressed dissatisfaction with the casino's withdrawal process. The complaint was then marked as 'resolved'.

The player from the United States had experienced a sudden loss of winnings. After she had played through the promotional conditions, her balance had significantly dropped due to an alleged coupon withdrawal reversal she had not requested. The Complaints Team, after reviewing the case and communicating with the casino, had concluded that the withdrawal was an administrative function after meeting playthrough requirements, not initiated by the player. The casino had clarified that the player's winnings were reduced due to the terms of the free chip bonus, which had a maximum cashout value of $100. The remaining balance had been played down to zero by the player. As a result, the Complaints Team had been unable to provide further assistance and the complaint had been rejected.

The player from Mississippi had his withdrawal request for $160.00 approved by Sunrise Slots, but then discovered that his account had been blocked. This had been the player's first withdrawal, and he had completed ID verification without utilizing any bonus. The Complaints Team had contacted Sunrise Slots Casino for clarification. The casino had responded that their third-party document verification system had found inconsistencies with the player's documents, resulting in the denial of the withdrawal request and closure of the account. After reviewing the evidence, we had agreed with the casino's decision as the player had not passed the verification process for valid reasons. As a result, the complaint was rejected.

The player from Minnesota had used a free spins bonus, completed the necessary playthrough, and deposited in accordance with the casino's policies, only to have his withdrawal request denied due to the use of multiple coupons before depositing. Upon reviewing the casino's terms and conditions, we found a rule that prohibited the redemption of multiple free bonuses consecutively. This rule had been breached by the player, limiting our ability to assist further. Despite extending the response deadline, the player failed to reply, leading us to reject the complaint due to lack of further information.

The US-based player had requested a withdrawal in January but had been asked to deposit first before withdrawing, which she did. Despite assurances of approval and receipt of money within specific timeframes, her funds had not arrived. She had attempted to resolve the issue via live chat with the casino, but this had been unsuccessful. This had been her first withdrawal, and she had met the playthrough requirements from her bonus. The withdrawal was approved, as evidenced by a screenshot she had provided. However, due to lack of response from the player to further inquiries from the Complaints Team, we were unable to proceed with the investigation or provide potential solutions. The complaint was therefore rejected.

The player from South Dakota had requested a withdrawal from an online casino but hadn't received her winnings. She had initially been unfamiliar with Bitcoin, the method the casino intended to use for the transaction. The player later complained about only being eligible to withdraw $100 out of her total winnings. The Complaints Team had clarified that the winnings were from a no deposit free spins bonus and according to the casino's terms, the maximum cashout for such a bonus was $100. The casino confirmed this and agreed to process the withdrawal via Bitcoin as an exception. Eventually, the player had confirmed the receipt of the $100, and the issue had been marked as resolved by the Complaints Team.

The player from Texas had requested a withdrawal after winning $100 on a no deposit loyalty reward earlier that year. Despite meeting all requirements and approval of the withdrawal, there had been a 46 business day delay and lack of payout, even after repeated communication with customer support. The player's account had already been verified and he had a history of successful deposits and withdrawals. We had invited Sunrise Slots Casino's representatives to join the discussion to clarify the delay. The issue had been successfully resolved and the player had received his payout.

The player from the US had reported loss of winnings from free spins on two occasions, in November and February, with each loss totaling $100. The player had argued that the free spins were gifts "on the house" and not bonuses, thus the casino's rule of needing a real-money deposit between redeeming free bonuses should not have applied. However, the casino's terms and conditions clearly stated that players could not redeem multiple free bonuses consecutively without a real-money deposit in between. Despite the player's insistence, we could not find any evidence supporting his claims. Therefore, we had to reject the complaint due to lack of evidence.

The player from Canada had experienced a delay in withdrawal from an online casino. He had complied with all of the casino's requirements, including making the necessary Bitcoin deposit and completing the KYC verification process. This had been his first withdrawal attempt. The casino representative had confirmed that the payment was made in full and delivered. However, the player did not respond to confirm receipt of the payment. As a result, we were unable to proceed with the investigation and had to reject the complaint.

A Swedish player got a bonus of 50 USD, wagered it, requested a 1.200USD withdrawal, verified himself, and deposited 10 USD through a crypto wallet. However, the casino declined his withdrawal and claimed that Swedish players were not allowed to receive bonuses due to local law. As the complaints team explained, this casino isn't licensed in Sweden, which means they cannot accept any players from Sweden at all. Due to this fact it seems like the casino is cherry-picking rules to avoid paying winnings to players, and due to the unresponsive nature of the casino, the complaints team closed this complaint as unresolved, while being found for the player.

A player from Missouri had their payout denied due to their use of consecutive bonuses after meeting the play-through requirements. We received evidence from the player, however after closer investigation we concluded the decision to not pay the player's winnings was justified.

The player from Missouri had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings hadn't been received yet. The Complaints Team had advised her to be patient and wait at least 14 days after requesting the withdrawal, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. However, the player reported that she had not received her winnings and expressed dissatisfaction with the casino's live support. Despite the Complaints Team's attempts to further investigate by asking additional questions, the player did not respond, leading to the rejection of the complaint.

The player from Tennessee had faced issues with his withdrawal requests twice, which amounted to $800 and $775 respectively, and were requested in Bitcoin. Despite having submitted identification and proof of a Bitcoin wallet, the player's documents had not been fully reviewed by the casino. The casino's customer service had stated that the processing time was delayed due to a high volume of emails. The casino later clarified that the winnings had originated from a free chip with a $100 maximum cashout value. The player was advised to provide his Bitcoin address and re-request the withdrawal. The casino confirmed that the approved withdrawal would be released in the coming business days. However, the player did not confirm the receipt of the funds, leading to the rejection of the complaint.

The player from Washington had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player later reported that she had received her winnings but was unhappy with the casino's withdrawal times. We marked the complaint as 'resolved' following the successful payout to the player.

The player from Illinois had had an issue with delayed withdrawals from an online casino. The user had submitted four withdrawal requests, of which only one had been approved and received. The remaining withdrawals, including a $2500 one approved the previous month, had not been received. The player's account had been verified and the winnings had been from a deposit bonus. The casino's customer service had been contacted multiple times but the issue had remained unresolved. After escalating the complaint with the casino and the intervention of the Complaints Team, the player had received all of his withdrawals. The issue had been successfully resolved and the complaint had been closed.

The player from the US had been experiencing a delay in a Bitcoin withdrawal of $100 for six weeks. The casino had approved the payment, and the player claimed the delay was initially attributed to a Bitcoin issue, then to the casino's use of a third-party payment vendor. The winnings had been accumulated from an active bonus the player had received through an email offer. The player stated that the casino had informed her that they had no control over when Bitcoin withdrawals would be processed. We attempted to investigate the issue and asked for additional information, but the player did not respond to our queries. Therefore, we had to reject the case due to the lack of response from the player.

The player from Tennessee had submitted a withdrawal request less than two weeks before he contacted us, but he hadn't received his winnings. We had advised him that it was normal for withdrawals to take some time due to possible KYC verification or a high volume of withdrawal requests. However, the player decided to wager his winnings and requested the closure of the case.

The player from California had won $100 off of a bonus in early November. Despite having received approval for withdrawal on 12/01/23 and making frequent inquiries to customer service, the payout had not been processed. The casino had then blamed an outside company for the delay. The player had refused to deposit more until the winnings were paid. We had attempted to investigate and resolve the issue, but the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Missouri had been waiting for two months for a withdrawal from the casino and continually encountered delays. The player hadn't made any successful withdrawals from the casino in the past but had passed the KYC verification. The winnings weren't accumulated with an active bonus. We contacted the casino on her behalf and they initially claimed that the payment had been processed and marked as delivered in their system. However, upon the player's insistence and after reviewing her bank statements, the casino admitted there had been an unspecified delay from their 3rd party payment provider. The payment was eventually processed and the player confirmed receipt of her winnings. The complaint was then marked as 'resolved'.

The player from Texas had requested a withdrawal three weeks ago and had received confirmation that his request was approved. Despite multiple assurances from the casino, the funds had not been transferred and the player was seeking an explanation for the delay. The player had confirmed that he was playing with an active bonus and had met all the requirements. After our intervention and communication with the casino, the player confirmed that he had received his winnings. The issue had been successfully resolved and the complaint was closed.

The player from Arkansas was experiencing withdrawal issues with an online casino. Her withdrawal request had been pending for over 10 business days despite the casino's approval. She confirmed that her account was fully verified and had provided proof of her communication with the casino. We had reached out to the casino regarding this issue. The casino representative responded, stating that the payment was released via Bitcoin. However, the player had not confirmed the receipt of her winnings. Due to a lack of response from the player, the complaint was rejected, but it could be reopened anytime.

The player from South Carolina had experienced delays in receiving her approved withdrawal from an online casino. This had been her first withdrawal, and she had encountered difficulties with the process, including a denied bank wire transfer and crypto wallet transfer due to missing information. The casino had required extensive information and verification, and had used a third-party for fund distribution. After communicating with the casino and the Complaints Team, the casino representative had confirmed that the payment had been initiated but was still awaiting acknowledgment from the third-party. The player had finally received her payment and expressed gratitude for the assistance in resolving the issue.

The player from Colorado was struggling with a delayed withdrawal. The second withdrawal, unlike the swift first one, had been pending for almost two months, despite numerous escalations and assurances by the casino. The player used the “bitcoin” method for this withdrawal. After the player provided all necessary documentation and screenshots, we contacted the Sunrise Slots Casino representative to discuss the issue. The casino representative reviewed the case and ensured that the payment would be processed. Shortly after, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved'.

The player from Missouri had been experiencing issues getting a response from the casino regarding a withdrawal request made two weeks prior. The casino had approved the request a week before but had allegedly stopped responding since then. The player later confirmed that her issue had been resolved.

The player from the United States had been waiting for withdrawal for 3 weeks despite having submitted all the necessary documents in July 2023. When making inquiries about the payout, the player encountered communication problems and repeated requests for documents. The player had provided all necessary documents for verification but still faced delays in withdrawal. The casino representative assured that they were looking into the issue. However, the player reported that one of the pending withdrawals had been received, but the rest were still delayed. The casino again assured that they were working on the issue. Despite our efforts to maintain communication, the player failed to respond to our latest inquiries, leading us to close the complaint.

A Greek player had managed to fulfill the wager requirements of a $50 no-deposit bonus from Sunrise Casino. After the player had communicated with the casino's support team, they were instructed to send their ID via email. Despite this, no further progress was reported by the player. Consequently, we were unable to investigate further and had to reject the complaint.

The player from New York had successfully won and requested a withdrawal of $2500, which had been approved. However, the casino unexpectedly closed their account without any explanation. The player's account was verified. Despite his attempts to resolve the issue, the casino had failed to provide a satisfactory explanation or solution. We had reached out to the casino for clarification and to help resolve the issue. However, due to insufficient evidence from the casino, we had to close the complaint as 'unresolved', which might have negatively affected the casino's rating.

The player from Washington had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. She confirmed that her account had been fully verified and she had made successful withdrawals in the past. After a series of communications, the player reported that she had received her winnings, but was dissatisfied with the long processing time. We clarified that we had no influence over the casino's withdrawal processing times. As the player had received her winnings, we marked the complaint as 'resolved'.

The player from Alabama has been waiting for their withdrawal since early November 2023. Although they have submitted all necessary documentation for their Bitcoin withdrawal, they are still waiting to receive their winnings nearly a month later. Shortly after Casino Guru's intervention, the player has received their funds.

The player from Florida had experienced a prolonged delay in withdrawing her winnings from an online casino. She had received part of her winnings ($2500 out of $10,000) after a month, but had waited nearly three months for the remaining $7500. Throughout the process, she had received intermittent payments and the casino had assured her that the remaining amount would be forthcoming. After several months and with the assistance of the Complaints Team, the player had reported receiving all of her winnings. The issue had thus been resolved successfully.

The player from Connecticut had submitted a withdrawal request two months prior for $500. The casino had deducted $260 without providing a reason and had not sent the remaining $236 despite assurances during multiple chats. The player's account had been verified in September 2023. Upon our intervention, the casino had claimed that there was a delay with the 3rd party payment provider. The casino later confirmed that the payment had been made on December 11th and should have arrived shortly. However, the player had failed to respond to our messages to confirm receipt of the payment, leading us to reject the complaint due to lack of further information.

The player from Alabama had been unable to withdraw her winnings totalling $2,933.58 via Bitcoin, despite having submitted all necessary documents, having been approved, and having been told the issue was escalated several times. The stipulated 7-10 business days for withdrawal had passed without her receiving the funds. However, she had failed to respond to our inquiries for further information, resulting in the inability to proceed with the investigation. Consequently, we had to reject the complaint due to lack of necessary information.

The player from Italy had won $9000 using a no-deposit bonus but had faced issues withdrawing his winnings. The casino had insisted on a minimum deposit of $30 for withdrawals, a rule the player had disputed as he had already deposited $11 for account verification. The player had also claimed inconsistency in the casino's customer service responses. The casino had responded by pointing out the player's use of multiple consecutive free bonuses without a cash deposit, which was against their terms and conditions. Despite efforts from the Complaints Team to validate the player's claims, the player had failed to provide necessary evidence or respond to inquiries, leading to the rejection of the complaint.

The player from Canada had a withdrawal approved on October 16. However, by November 10, the casino site was no longer accessible. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. She had claimed that her winnings were denied by the casino due to her redeeming multiple bonuses consecutively. However, upon reviewing the casino's terms and conditions, we found that players could not redeem multiple free bonuses consecutively. The player had argued that her balance fell below $1.00, which according to the casino's terms, should have lifted any restrictions. We clarified that this term applied only when mixing deposits and a free bonus, which was not the case here. Therefore, we concluded that the casino had acted in compliance with their terms and conditions and rejected the complaint.

The player from Kansas had used a free chip as a new member to win over $16,456 at an online casino. However, the casino had denied his withdrawal request, citing excessive use of free chips. The player had contested this, pointing out that according to the terms and conditions, he should have been able to withdraw at least $500 from his winnings. The player later acknowledged that the maximum cashout from a free chip was only $100 and requested this amount, but his entire balance was erased. The casino defended its actions, claiming the player had multiple accounts and had used multiple free chips without making cash deposits in between, which violated the terms and conditions. After reviewing the evidence provided by the casino, we had concluded that the casino's actions were justified and rejected the player's complaint.

The player from Washington had reported a delayed withdrawal request that had surpassed 20 business days without processing. Despite having passed the KYC verification and having made successful withdrawals in the past, the standard responses from the casino did not resolve his issue. We had attempted to gather more information about the status of his withdrawal request and asked for relevant communication between him and the casino. However, the player did not respond to our messages, which resulted in our inability to investigate further and led to the rejection of the complaint.

The player from USA, currently in Panama, met the play-through requirements and has waited for a Bitcoin withdrawal, even after confirming their Bitcoin address thrice. The issue has been resolved successfully.

The player from the United States had deposited around $300 and could not log in to access his account or any potential cash-back rewards. The player had believed he had funds in the form of cash-back and bonuses in his account. However, we had clarified that cash-back bonuses were not actual money but casino funds that had to be wagered before they could be withdrawn. The player's account had been blocked, preventing him from meeting these wagering requirements. As there were no real funds being held by the casino, we were unable to assist further and had to reject the complaint.

The player from the United States is facing difficulties in receiving a payment, which was claimed and approved on 9-13-2023 but still hasn't received it after a month. The player is getting different responses from customer service with each interaction. Player’s complaint has been resolved successfully.

The player from Arizona won $10,000, which decreased to $8,000, and has not been able to withdraw any winnings due to account verification issues. Despite repeated attempts to contact the casino, the player has been ignored and now cannot log into their account. The casino has provided us evidence of the inability of the casino's 3rd party payment providers to collect on player's deposits, therefore, we have rejected the complaint.

The player from the United States claims that the casino confiscated his winnings from a no deposit bonus, despite meeting the playthrough requirements. Additionally, a $100 win from a $14 deposit was also taken without a clear explanation. The casino has provided us with evidence of violations of terms and conditions, therefore, we have rejected the complaint.

The player from Brazil was facing issues with withdrawal after using a free chip bonus from the casino. After completing the rollover, they had fulfilled the casino’s further requirement of document verification and making a deposit, only to receive back the deposited amount, not their winnings. We engaged in a dialogue with both the player and the casino to clarify the situation. After reaching out to the casino and awaiting their response, the issue was eventually resolved, and the player received their winnings.

The player from New Zealand is struggling with withdrawal as the casino declined to provide an alternative method to Bitcoin, which the player is not familiar with. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US received a promotion of free spins but was denied redemption, despite having previously deposited at the casino. The player is seeking clarification on this issue. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Sweden had claimed a free bonus and successfully wagered it. When he requested a withdrawal, he encountered an issue which stated that multiple free bonuses had been claimed without a deposit in between. The chat support representative had assured the player that he was not entitled to withdraw the money without making a deposit between free bonuses, which contradicted the player's understanding of the terms and conditions. The player had expected a payout of $100. However, we clarified that the casino's terms had required a real-money deposit to be made between redeeming free bonuses. Despite extending the response deadline multiple times, the player had failed to provide the necessary information, leading us to reject the complaint due to lack of response.

The player from Florida had been experiencing a delay in receiving her approved withdrawal from Sunrise Slots Casino. Despite her account being fully verified and having successfully cashed out in the past, the casino had been unable to provide a timeframe for the payment. The player used Comp points converted to real money for her gaming activities. After a month since her withdrawal was approved, the casino informed her that they could not pay through Bitcoin, her preferred method, as she had not deposited recently. They also could not do a wire transfer or a check due to her bank being one of the few they could not transact with. The casino suggested making a new Bitcoin deposit to qualify for a Bitcoin withdrawal. The player agreed to this solution but had yet to confirm if she had received her payout. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Texas was instructed by the casino to open an account with a specific bank to receive their winnings. However, upon consulting with Bank of America, they believed this to be a red flag and potentially fraudulent. Assuming this to be another trick to delay the payout, the player is upset about a loss of $2300. The complaint was closed as the player stopped responding.

The player from Washington had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had informed the player that withdrawal processes could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. We had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After extending the timer by 7 days for a response from the player, we did not receive any further communication. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Florida fulfilled all bonus requirements and requested a $100 withdrawal two weeks ago. Despite being approved and ensuring all obligations have been met, the casino delayed the payout with various reasons. The player only receives vague responses via email.

The player from California was upset with the delay in withdrawal of their $76 winnings, which had been transferred to Bitcoin. They had not received their money yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and asked for more details about the withdrawal request. However, the player did not provide clear responses to the team's inquiries. Due to lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Texas requested a $2500 withdrawal several weeks ago. Despite confirmation and multiple contacts with casino's support team, he still hasn't received the payout. The casino offered to change withdrawal method to wire transfer but wouldn't cover the charges and still hasn't provided an estimated timeline. After we contacted the casino representative, they asked the player to update information about Bitcoin address to proceed with the withdrawal. The player shared all the necessary details, and a few days later they confirmed receiving the money. The complaint was resolved.

The player from South Carolina requested a withdrawal of $600 over a month ago which was approved but still hasn't been paid. The player has received the payment, and the complaint was closed as "resolved".

The player from Portugal requested a withdrawal of 2500 USD on 23/08/2023 which was approved on 06/09/2023. They were informed that the payment would be processed within 10 days but they haven't received their winnings yet. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Arizona had been waiting for a withdrawal of $2200 for over a month from an online casino. The casino had claimed the delay was due to the player's registered address not being residential and had requested further proof of address. The player had provided a property tax bill and an electric bill as proof of address. The casino had required a full copy of the complete bill for third-party verification. The player had also provided a current Bitcoin address for the transaction. The casino had received the documents and they had been under review. After several exchanges and further clarifications, the casino had finally approved the player's documents and processed the payment. The player had confirmed receipt of the payment, marking the resolution of the issue.

The player from Portugal had encountered issues withdrawing her winnings of nearly $200 from Sunrise Slots Casino, which had been won from free spins. The casino's chat agent had informed her that she couldn't withdraw the winnings as they were part of a welcome bonus. Despite this, an email from the casino had indicated that she could withdraw up to $100 without a deposit. However, due to the player's lack of response to our inquiries for more information, we were unable to investigate further and had to reject the complaint.

The player from Arkansas has requested a withdrawal seven weeks ago. Despite approval and providing a new Bitcoin address upon the casino's request, he has not received his funds or any further updates for over 20 days. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.

The player from the United States had a pending withdrawal request from August 28, 2023, that had not been processed. She claimed to have been a verified member who had previously withdrawn from the casino. She noted that her transaction history had shown that her withdrawal had been approved, but she had not received an email confirmation or the funds. After communicating with the Complaints Team and the casino, the casino had confirmed that the withdrawal would be processed in the upcoming business days. The player later confirmed receipt of her winnings but noted a $26 shortfall. The casino and the Complaints Team had clarified that this was due to standard processing fees. The complaint was closed due to the player's lack of response after the issue had been clarified.

A player from Virginia has been waiting over a month to withdraw her winnings. Despite multiple assurances and 'escalations' by the casino, her attempts for withdrawal remain unsuccessful. The issue has been resolved successfully.

A player from Texas is encountering issues regarding a bitcoin withdrawal of 1000. Even after being approved on August 31, the withdrawal has not been processed yet, contradicting the casino's advertised 24-hour payout time. The complaint was rejected as the player stopped responding.

The player from Alberta is struggling to withdraw a $100 winning from Sunrise Slots because the casino insists on using crypto transactions, which comes with risks according to the player. They desire a bank transfer option, which is stated as available in the casino's FAQs. The complaint was resolved as the player received his money from the casino.

The player from California had been facing difficulties in withdrawing his winnings from an online casino for over a month. Despite dividing the withdrawal into two parts and changing the withdrawal method from Coindraw to Bitcoin due to the casino's payment system issues, the player had not yet received his payout. After reaching out to the player for further details to understand the situation better, the Complaints Team received no response. As a result, the complaint could not be investigated further and was subsequently rejected.

The player from the United States, who won a slot tournament, made a withdrawal request on July 28 that was approved on August 8. Despite this approval, they have yet to receive their $100 winnings and the casino support informed them that the payment hasn't been sent to processing yet. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system.

The player from the United States has been trying to withdraw funds for over a month. Despite several resubmissions due to various reasons including issues with the Blockchain, and an assurance that the payment was approved on August 4, 2023, the player has not received the payment. Player’s complaint has been resolved successfully.

The player from the United States had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The Complaints Team attempted to gather more information about his account status, such as KYC verification and previous withdrawal history. They also extended the response period for the player. However, the player did not provide the requested information. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

A player from Minnesota experienced delay in withdrawal process for the second time, with the current request dating back to July 2nd. The player pointed out ongoing communication issues with the casino. We sent the message to the casino, asking them to look into the issue, though the player informed us about finally getting the payment before the casino representative replied. The complaint was solved as resolved.

The player from the United States requested a bitcoin withdrawal two weeks ago but the funds aren’t showing in the account yet. The casino has approved the withdrawal, but is only providing generic responses about processing times. The issue has been resolved successfully.

The player from the United States won $1,000 from a free roll slot tournament, but was only able to withdraw $100 despite the terms and conditions allowing a maximum withdrawal amount of $1,000. We rejected the complaint because the player didn't respond to our messages and questions.

The player from South Carolina requested two withdrawals totaling $4725 a month ago, which were approved, but the payouts have not been received. Their VIP status was also removed. Despite numerous attempts to contact the casino, the player has only received a standard 'escalated' response. The casino representative informed us that the payment was issued to the 3rd party payment providers. The player confirmed receiving the 1st payment in the amount of $2500, but the second one got stuck due to the high payout volumes. One month later, the player finally confirmed getting the second installment of $2080 (after removal some fees), so we closed the complaint as resolved.

A player from Ontario won on two of multiple free spins offered by the casino. The casino refused to honor the winnings, citing the use of multiple bonuses as reason. The player believes this to be a scam. The complaint was rejected as the player stopped responding.

The player from Georgia had requested a withdrawal from an online casino but hadn't received her funds within two weeks, which prompted her to file a complaint. We had advised her that withdrawal processes could take several days or even weeks, and had suggested waiting for at least 14 days post-withdrawal request before filing a complaint. We had also indicated that delays could have been due to unfinished KYC verification or high volume of withdrawal requests. However, the player did not respond to our follow-up inquiries, which prevented further investigation. As a result, we had to reject the complaint.

The player from Kentucky had her withdrawal approved but still has not received it due to the high number of payouts. The bitcoin withdrawal address initially provided is only good for 30 days, requiring a new one to be generated. We contacted the casino, and its representative let us know about the payment finally processed. The player confirmed getting the money therefore the complaint was closed as resolved.

The player from Oklahoma lodged a withdrawal request on the 28th of July which was approved on the 1st of August. They have not received their funds yet and the Casino has not replied to their queries for 2 weeks. The complaint was closed as the player resolved the issue with the casino.

The player from Portugal requested a withdrawal from Sunrise Slots Casino over a month ago which was approved, but the winnings have not been received. Player’s complaint has been resolved successfully.

The player from Illinois is facing a delay in receiving funds, with the casino changing the date of the expected deposit from Friday to Monday. The player has been waiting since July 13. The complaint was closed as the player stopped responding.

The player from California has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Japan was struggling with the withdrawal of $858 due to an error in personal information submitted upon registration. When we contacted the casino, it turned out that the issue lied in the redeeming of 9 consecutive free chips without real money deposits between them, which made the player uneligible to withdraw the winnings from the bonuses. Since the casino acted in the accordance with its terms, we rejected the complaint.

The player from the United States is experiencing withdrawal delays. Found initially in account verification, the delay escalated when the casino claimed an error due to the Blockchain going down, reinstated the withdrawal request and mentioned an additional review time. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Washington has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States is experiencing withdrawal issues. Despite having a verified account, the casino requested further verification with a utility bill. After approval, $89 from a $100 withdrawal was deducted and returned to the account as a bonus, causing confusion and delays in withdrawal. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Arizona submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece initiated a withdrawal request, but the request got canceled twice due to alleged system errors and accusations of VPN usage from the casino, both of which the player denies. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States won $100 using a free coupon, completed the required deposit and verification only to later be accused of having a second account, while her approved withdrawal was suddenly reversed. There were multiple free chips used without deposit been made in the interim therefore the player's complaint has been rejected.

A player from California won second place in a tournament at Sunrise Casino and requested a withdrawal of $2,500 two months ago. Despite confirming their Bitcoin address and following up multiple times, the payment hasn't been processed and no specific date has been provided by the casino. After we contacted the casino representative, he managed to check the issue, so the player was finally paid out. The complaint was closed as resolved.

The player from Florida has not received his withdrawal via Bitcoin after multiple correspondence with the casino's payout department. The withdrawal was approved but is still not processed weeks later. The complaint was closed as the player stopped responding.

The player from Texas is having difficulties withdrawing their winnings from a tournament. Withdrawal requests remain unprocessed, and communication with the casino has ceased. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States won $100 from 16 free spins and completed the required playthrough. His account balance showed he could withdraw, so he verified his identity. However, after making a verification deposit, his playthrough balance increased to over $300, despite his account screenshot showing a balance of zero. The player requests his winnings to be released. Since the player did not respond to our questions and comments, we had to reject the complaint.

The player complained about not receiving payment from the casino, despite the fact that it had been requested two months earlier, and approved on 03/14/2023. The casino replied to the player multiple times, saying the would contact him whe they had new information. No more updates since then.

The player from Washington requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player complained that after playing through the signup bonus wagering requirements, his withdrawal request had been delayed for almost a month. As the casino did not respond, and it is not clear whether the player received his funds, the mediator decided in the player’s favor.

The player complained about delayed withdrawal despite being told that payment processor had sent the money. However, several days later, the player was still waiting for confirmation of payment. There was no reaction from the casino to this complaint.

The player complained about their BTC withdrawal being delayed for over a month. The withdrawal had been approved but not released. As the casino did not respond, and it is not clear whether the player received his money, the mediator decided in the player’s favor.

The player complained about an unreasonably long withdrawal delay after being told to wait 8-10 weeks to receive their money. As the casino never replied, and it is not clear whether the player received their funds, the mediator decided in the player’s favor.

The player complained about a withdrawal that had been delayed for over a month. The casino never responded, and it is unclear whether the player received their withdrawal - as such, the mediator decided in player’s favor.

The player complained about their balance being confiscated after they requested a withdrawal. They were able to get in touch with the casino, who claimed that the player’s balance had been confiscated because they played multiple free tournaments in a row, which is against the Terms and Conditions. The player claimed to have deposited in-between their tournament wins, but it is unclear whether they provided evidence of this to the mediator. As the casino did not respond, the mediator decided in player’s favor.

The player complained about delayed withdrawal after waiting for two months to receive his money, despite repeated assurance from the casino that the payout was on its way. As the casino does not cooperate with mediators, they did not reply, and it is not clear whether the player received his withdrawal.

The player from the United States has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We contacted the casino, and its representative checked the status of the withdrawal request and provided an assistance in resolving the problem. The player confirmed getting the wiinings, so we closed the complaint as a solved one.

The player from Canada has been blocked without further explanation. After gathering all the necessary information and data, the complaint was closed as unjustified. The player breached the casino's bonus terms and conditions about obligatory deposit between no-deposit bonuses, and he even did not make any real money deposit to his account at all. Moreover, the minimum amount for requesting a withdrawal from the bonus used is $100. Therefore, the player is not entitled to the disputed winnings, and we accept the casino's decision. The casino acted correctly and in accordance with its terms and conditions.

The player from California had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout wasn’t received yet. We contacted the casino, and its representative informed us the withdrawal request was approved, however a week later the payment still wasn't credited to the player. The casino acknowledged there're some issues that were fixed later. As the confirmation, the player finally told us about receiving his winnings, so we closed the complaint as resolved.

The player's withdrawal is delayed for unknown reason. We contacted the casino but it informed us that the player cancelled the withdrawal request and gambled the entire balance away. The player confirmed doing so, therefore we were forced to reject the complaint.

The player from the US participated in two tournaments without a deposit in between. The casino confiscated his winning for breaching the T&Cs. The complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal is delayed for less than a week. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. After cooperating with us and the casino player has mistakenly provided wrong Bitcoin address to which the withdrawal has been processed. Therefore, the complaint has been rejected.

The player accumulated winnings by playing a free tournament. The casino confiscated his winnings because he had participated in multiple free tournaments in a row without placing deposits in between. After an extensive debate between the player, the casino, and Casino Guru on the issue, a reasonable compromise was reached. The complaint was marked as 'Resolved'.

The player's withdrawal is delayed for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player, dralililopez, had an issue with Sunrise Slots Casino, where she had won three of their free roll tournaments and had tried to withdraw her winnings. However, the casino confiscated her total balance due to the fact that the player failed to meet one of the conditions of the tournaments, namely the one stating that players need to place a clean deposit in between each free roll tournament buy-in, which gave the player the advantage in form of abling them to increase her chances to win from the tournaments thanks to being able to buy features within the tournaments almost exclusively with winnings from previous tournaments. Notwithstanding, the condition in question was only included in one out of two mentions of Tournament Rules in the Terms and Conditions. We had engaged in a lengthy discussion with the casino and the player, involving the casino's terms and conditions and the player's participation in multiple free roll tournaments. After extensive discussions, the casino offered the player a partial payout as a compromise. The player accepted the offer and confirmed receipt of the payment via Bitcoin. We marked the complaint as 'Resolved'.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Texas has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada requested a withdrawal more than two weeks prior to submitting this complaint. It has not been processed yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from New York has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States requested a withdrawal more than two months prior to submitting this complaint. A few days after the complaint was filed, the player confirmed he received his funds. The complaint is resolved.

The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Some time later the player informed us that the winnings were recieved. The casino also reacted to the complaint and confirmed the successfully processed withdrawal. The complaint was resolved.

The player from the US has been waiting for his winnings since November. The complaint was rejected because the player didn't respond to our messages and questions. The player later reopened the complaint and confirmed that the issue was resolved.

The player from the United States requested a withdrawal three months prior to submitting this complaint. Unfortunately, the winnings had not been received. After submitting this complaint, the casino contacted the player and asked them to confirm the details of their crypto wallet. Shortly after, the payment was received and the matter was resolved.

The player's withdrawal was delayed for over a month. We contacted the casino and were informed that the player's withdrawal request was finally processed. Later the player confirmed she received her winnings and we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States won with a no-deposit bonus. His winnings were capped. The e-mail received by the player regarding the bonus had a different maximum cashout than that stated by the casino. However, the player was in breach of the terms and conditions of the casino because they had claimed two free bonuses consecutively. Consequently, the complaint was rejected.

The player's withdrawal is delayed for 2 months. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for less than 2 weeks. We contacted the casino and its representative informed us that the winnings had been paid out, but the player didn't reply to our request to confirm this and we were unable to keep resolving the complaint without communication from the player's side, so the complaint was rejected.

The player from the United States requested a withdrawal from the casino more than a month ago. It is delayed for an unknown reason. Player confirmed he received his withdrawal. and the issue is resolved.

The player from the US requested a withdrawal in November. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US is experiencing difficulties withdrawing her winnings from the casino. The casino representative informed us withdrawal was processed but without confirmation from the player, we were forced to close the complaint as 'rejected'.

The player from Arizona has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States had been waiting for her withdrawal request to be processed for more than 6 weeks before submitting the complaint. Two weeks later, her withdrawal request was successfully processed by the casino via Bitcoin. The complaint was closed as 'Resolved' after the player confirmed receipt of her winnings.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint, but the payment of his winnings had still not been processed at that time. According to the statements of the casino representative, the player had disputed some of the transactions connected to his deposits sent to the casino, which led to further delays. The player, however, denied these accusations. A month later, the casino representative informed us the payment had been sent to the player. Unfortunately, we haven't received a confirmation from the player and thus were left with no choice but to reject this case.