The player from Germany has made a deposit to Platincasino on November 15, 2024, but did not receive the funds, despite them being debited from her account. After contacting the payment provider, she learns the payment was processed, but Platincasino has not responded adequately to her inquiries.
Platincasino - Player's deposit is delayed.
Amount: €29
Platincasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 30m 24s
Case summary
5 hours ago
Public
Public
15 hours ago
Translation
Hello, unfortunately, I'm experiencing the same issue as mentioned in a previous post. Last Friday (15.11.2024), I made a deposit that I didn’t receive. The money was debited from my account, but I haven't received it. I have used this deposit method many times before. I also contacted the payment provider who informed me that the payment was processed and advised me to contact Platincasino. Unfortunately, I haven't received a proper response from Platincasino. I sent the relevant screenshots, but they weren't even reviewed properly. A while ago, I didn’t receive a payment as well. After weeks of communicating with support and the payment provider, I gave up.
Automatic translation:
Public
Public
6 hours ago
Dear azadfeatkks,
Thank you very much for submitting this complaint. I’m truly sorry to hear about the trouble you’re experiencing. I understand how frustrating it can be when something as important as a deposit seems to go missing.
To better understand and assist you with this issue, could you please clarify a few points for me?
- Have you successfully made deposits to Platincasino before, or is this your first attempt?
- Could you forward me any communication you’ve had with your payment provider regarding the status of this deposit? You can send it to my email at veronika.l@casino.guru.
Additionally, it would be helpful if you could share:
- A screenshot of your deposit history from your casino profile, showing your transaction attempts.
- The payment receipt or confirmation from your payment provider for this particular deposit.
I truly hope we can help you resolve this issue as soon as possible. Thank you in advance for your cooperation and understanding.
Best regards,
Veronika
Casino Guru is examining the case
