The player from Latvia had been waiting for 7 days for his payment, with the casino repeatedly stating they were experiencing a heavy workload. Despite inquiries for document requirements, the casino assured him none were needed, yet the delay continued without a clear resolution. The player was advised to wait at least 14 days for withdrawals to be processed, as delays could occur due to verification or high request volumes. The complaint was marked as resolved after the player confirmed the issue had been addressed.
Spinational Casino - Player's payout is delayed.
Resolved
Our verdict
Case closed
Amount: €350
Spinational Casino
Safety Index:Below averageCase summary
Discussion
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1 month ago
hello
the casino hasn't paid me any money for 7 days. can you help me? they keep saying that there are too many costs so I have to wait longer they've been telling me that for 3 days now. They always say it will be paid out soon, so it's been 3 days.When I ask if they need any of my documents, they say no. I go to live chat and ask when I will receive the payment, they say I have to wait forever, it's not serious anymore. Please help.
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1 month ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear ilwis,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
