Winsmania Casino Review

The player from Ireland had accused the casino of utilizing fake software, not paying out winnings, and blocking communication through live chat. The player had requested a refund of their deposit. However, the player did not provide any evidence or respond to the inquiries made by the Complaints Team, which were necessary to investigate the case. Due to the lack of response, we were unable to continue the investigation and had to reject the complaint.

The player from Russia had issues with the verification process at Winsmania Casino. Despite having sent all necessary documents, including passport and proof of address, the casino had delayed the verification process beyond the initially stated 72 hours. The casino had requested documents in English and rejected the player's proof of address without providing a clear reason. The player had expressed frustration over the casino's lack of response and had labelled them as a scam. Despite our team's efforts to mediate the situation, the casino had not provided a satisfactory resolution, leading us to mark the complaint as unresolved. This lack of resolution might have negatively impacted the casino's rating.

The player from Ukraine had been asked for additional documentation upon attempting a withdrawal, despite an earlier confirmation of his document being checked. It was later revealed that the casino had denied the player's withdrawal due to detected value betting in sports betting. The casino had claimed that the player had placed bets on odds that were higher than the real odds, leading to his winnings being cut off. Despite the player's frustration, the Complaints Team had been unable to assist as the issue pertained solely to sports betting, an area outside their jurisdiction. Consequently, the player's complaint had been rejected.

The player from the United Kingdom had attempted to withdraw €1,250 from his account at Winsmania Casino but had faced repeated transaction rejections due to alleged system errors. Despite having passed the casino's KYC verification and having used the same payment method for withdrawal as for deposit, the player's withdrawal attempts had been unsuccessful. The player had reported being ignored by the casino's live support and receiving inconsistent information regarding the reasons for the withdrawal rejections. The player had also reported that his account was later blocked, with the casino claiming that his deposits had been refunded, which the player had denied receiving. The Complaints Team had contacted the casino for assistance, but the issue had remained unresolved due to lack of confirmation from the player.

The player from the United Kingdom had multiple withdrawal requests rejected due to alleged lack of verification, despite having received confirmation of it. This left him unable to access his balance of £8,132 won from sports betting and casino games. However, the casino claimed that the player lost his total balance before his account was verified. After reviewing the situation, we concluded that if the player had used up his winnings before account verification was completed, there was little we could do. Therefore, we had to reject the complaint.

The player from Germany had experienced KYC issues at the casino where he had won €3,300. After depositing cryptocurrency and wagering the bonus, he had been directed to verify his account, which remained unconfirmed after 3 days. The player's documents had initially been rejected by the casino, prompting the Complaints Team to intervene. The casino then claimed the player had wagered on a restricted game, but agreed not to void his winnings. After a detailed review of the evidence provided by the player and the casino, the Complaints Team had sided with the casino's decision. The player had accepted the decision and agreed to fulfill the remaining wagering requirements to claim his winnings. The complaint had then been marked as resolved.

The player from Russia had faced difficulties in withdrawing his winnings of 444 euros from Winsmania Casino. Despite having his account verified, the casino had repeatedly cancelled his withdrawal requests without providing a reason. The player's attempts to reach the casino's support via email and chat had been unsuccessful, leaving him without a response for over a month. We had attempted to mediate the situation by contacting the casino and asking them to join the conversation. Despite extending the timer for the casino's response, we had received no cooperation. The complaint was initially closed as 'unresolved'. Later, the casino requested to reopen the complaint, stating that the player needed to verify his account further and play his balance minimum 1 time. The player complied, yet his withdrawal was still rejected. The casino claimed the player had not played his balance 1 time according to the rules, which the player disputed. After further communication, the casino stated that the player had lost his balance, which the player confirmed. Finally, we had to reject the complaint as the player had exhausted his balance, leaving us unable to assist further.

The player from Japan had an issue with the KYC verification process for withdrawal in a casino targeting Japan. The casino had requested an English driver's license and proof of address, which the player did not possess. The player argued that the casino's terms and conditions did not specify the need for English documentation. The player had tried to contact the casino regarding this matter but had not received a response. Despite the player's insistence, we had clarified that it was common practice for casinos to request translated documents, especially if they catered to an international audience. The player's complaint had been rejected due to the justifiable nature of the casino's request.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player reported that the casino had promised to refund all her deposits. After our team's intervention, the player confirmed that she had not received the withdrawal, but the casino had refunded all her deposits. The player considered the complaint as resolved.