EGB Casino - Player's withdrawal is delayed due to payment options.

I wanted to cash out 2.000 Euros via Neteller Cashout. I realised, neteller payout was not available anymore. Only a few P2P cashout options are available. P2P doesnt really work though, cause for the cashout to go through, someone else must deposit the same amount (2.000 Euros), which is just not realistic.

After asking why Neteller isnt available anymore, I just got the response that it is possible for different payment systems to be temporarilly unavailbale and that I should use another method (this was 3 weeks ago).

Further Information: I was having trouble verifying my account aswell, it took ages.

I also have 5.000 dollars on my account, which i also want to withdraw in the near future

Dear Rev2507,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Do I understand correctly that in order to withdraw via an alternative payment method you need to deposit the same amount you want to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina