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Michal Klaus

Complaint Specialist

As a Complaint Specialist for Casino Guru, Michal is assisting players with their complaints and talking to casinos to find optimal solutions.

He spent much of his professional career abroad, working various positions within the electro-technological and logistical industry, including those of a repair technician and team leader.

Michal has the rare trait of being both technologically and people inclined. In his spare time, he enjoys fiddling with computers, smartphones, and other IT gadgets. But Michal's not at all opposed to putting himself out there, meeting new people from all countries and walks of life, and starting a good party. He enjoys being active, often going on hikes, playing hockey and football, or training MMA. Above all else, however, Michal values the time he gets to spend with his family.

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Complaint replies by Michal Klaus

English
Dear Carlosroblan,Thank you for your confirmation. We're glad to hear that yo... 9 minutes ago
Dear iwildcasino representative, Thank you for your email. I have carefully e... 32 minutes ago
We would like to ask the casino to reply to this complaint. We are extending ... 1 hour ago
Dear Marcel2025,Despite my repeated attempts to reach out to the casino repre... 1 hour ago
Dear Steve1883,I have tried to contact the casino repeatedly but had no succe... 2 hours ago
Dear Kathleen,We are extending the timer by 7 days. Please, be aware that in ... 2 hours ago
Dear andandjonnyx,First of all, I kindly ask you to communicate in a respectf... 3 hours ago
Dear 1Win_INDIA,Thank you for your response.Dear Dear 1win team,I'm awaiting ... 21 hours ago
Dear divyanshujadon2508,I'm Michal, and I have taken over your complaint. I h... 22 hours ago
Dear Odds96 Casino,Thank you for your explanation. I'm glad the funds have be... 23 hours ago
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