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OverviewBonusesUser reviews95Safety Index explainedDiscussion148Payment methods25
Important:
Win limit of €50,000 per day
This casino has a win limit rule. You will not be able to win more than €50,000 per day.
Platin Casino Review
In this review, Platin Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Platin Casino has an Above average Safety Index that sits at 7.2, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our Platin Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Is Platin Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Platin Casino, we have looked closely into the Terms and Conditions of Platin Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based upon our estimates and collected information, we consider Platin Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Platin Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, Platin Casino has landed an Above average Safety Index of 7.2. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: As far as we are concerned, Platin Casino is related to 4 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Platin Casino.
Terms and Conditions of Platin Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Platin Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Platin Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 9 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,440 black points in total, out of which 581 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Platin Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 95 user reviews of Platin Casino in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Platin Casino is owned by Latiform B.V., and we have estimated its yearly revenues to be greater than $20,000,000. This makes it a medium-sized online casino according to our classifications.
Platin Casino is licensed by Curaçao Gaming Control Board in Curaçao.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 7,500 per week
EUR 50,000 daily net win limit
EUR 15,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Platin Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Portuguese
German
Finnish
French
Norwegian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Platin Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Platin Casino as average.
Platin Casino casino games and slots
Players can enjoy these types of casino games at Platin Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 125 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Platipus, Slotopia, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), Kiron Interactive, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet, Givme Games, Jade Rabbit Studio, Reel Play, TVBet, Slot Factory, OctoPlay, HungryBear, Skywind Group, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Live88, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Mplay, Tornado Games, Spin Fury Gaming, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, SpinOn, Backseat Gaming, LIVE Solutions, Ad Lunam, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, TrueLab Games, NowNow Gaming, RAW iGaming, Bang Bang Games, SlotMill, Onlyplay, Oryx Gaming, Nucleus Gaming, Gaming Corps, VoltEnt, Gamebeat, Hölle games, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, InOut, Barbara Bang, Silverback Gaming, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Print Studios, Ruby Play, Speedy Tomatoes, Orbital Gaming, Ka Gaming.
Platin Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 7 bonuses from Platin Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Platin Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(25)
Payment methods (25)
Withdrawal limits
per month
€15,000
per week
€7,500
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(6)
All website languages
EnglishFrenchGermanFinnishNorwegianPortuguese
English customer support
All languages
(3)
All customer support languages
EnglishGermanPortuguese
English live chat
All languages
(3)
All livechat languages
EnglishGermanPortuguese
Game providers
Show all
(125)
Game providers (125)
Casino screenshots
Positives
Multiple currencies in one account
Deposit, play and withdraw in Bitcoin
Live dealer games are available
Massive selection of games including wide variety of live dealer games
Browse all bonuses offered by Platin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(95)
User reviews of Platin Casino
This is a place to share experience with Platin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I can only share my experience with this casino here and it is very positive!
I played with the bonus, wagered it and requested a withdrawal! I also uploaded my documents for verification. After less than 24 hours my account was verified and I received the money without any problems!
The casino is reputable for me!
Ich kann nur meine Erfahrung mit diesem casino hier teilen , und diese ist sehr positiv!
Ich habe mit Bonus gespielt , umgesetzt und eine Auszahlung beantragt ! Zudem habe ich auch gleich meine Dokumente zur Verifizierung hochgeladen. Nach nicht mal 24h war mein Konto verifiziert , und habe das Geld ohne Probleme erhalten !
They are scammers, they keep your money and don't give it back to you. After a long time without playing on this page, I decided to try my luck. I won 400 euros, everything was great until I wanted to withdraw, problems, no signs of life, they don't answer emails, they ask me for documents from years ago that I no longer have and, surprisingly, they permanently block my account. They have stolen 400 euros from me. Don't spend a penny here.
Son unos estafadores, se quedan con tu dinero y no te lo devuelven. Tras mucho tiempo sin jugar en esta página, decidí poblar suerte. Gane 400 euros, todo genial hasta que quise retirar, pegas, no Dan señales de vida, no contestan a los correos, me piden documentos de hace años que ya ni tengo y por sorpresa me bloquean la cuenta de forma permanente. Me han robado 400 euros. No gastéis ni un duro aquí.
I have won almost 3000 euros on the slot machine, and when I go to cash out, they don't credit me, because there is an active bonus of 100 euros. After playing it many times, I cancel the bonus and all the money is gone. They are scammers. NO ONE SHOULD DEPOSIT...
He ganado casi 3000 euros en la tragaperras, y cuando voy a cobrar, no me los ingresan, porque hay un bono activo de 100 euros. Después de jugarlo muchas veces. Cancelo el bono y se va todo el dinero. Son unos estafadores QUE NADIE DEPOSITE...
I registered here a couple of days ago to place bets on some football matches. I dwposited two times and didnt still receive the first dwposit bonus. I have tried to contact the live chat, which is nwver online. I have written over 15 3mails and yet no reply. Their customer seevice is literally not existing...
Unfortunately, the Platincasino has developed very poorly. It is no longer possible to pay out winnings; these are cancelled after a few days without reason or not processed at all. The live chat has not been available for several weeks and emails are rarely or never responded to.
It is very unlikely that you will receive a payout there. I personally still have payouts worth €422 pending.
Leider hat sich das Platincasino sehr schlecht entwickelt. Es ist nicht mehr möglich Gewinne auszuzahlen, diese werden nach einigen Tagen grundlos storniert oder erst garnicht bearbeitet. Der live Chat ist bereits seit einigen Wochen nicht mehr erreichbar und auf E-Mails wird selten bis garnicht reagiert.
Es ist sehr aussichtslos eine Auszahlung dort zu erhalten. Ich selbst habe stand jetzt auch noch Auszahlungen im Wert von 422€ am laufen.
Good game selection
Gute Spielauswahl
Many payment providers
Viele Zahlungsanbieter
No way to contact live support
Keine Möglichkeit den Live Support zu Kontaktieren
Payouts are delayed and cancelled without reason
Auszahlungen werden hingehalten und ohne Grund storniert
I deposited a lot, and once I won 100 I wanted to withdraw and he asked me for my payroll, my driver's license, my ID, my bank ownership, my bank card, my registration, and I sent them everything and he approved everything. And since they no longer had to ask and they didn't want to pay,. They closed my account with 220 euros, they are scammers, be careful
yo deposite mucho ., y una vez gane 100 quise retirar y me pidio la nomina el carnet de conducir el dni la titularidad del banco la tarjeta del banco el empadronamiento.,y yo los envie todo y me puso todo aprobado,. y como ya no tenian que pedir y no querian pagar ,. me cerraron la cuenta con 220 euros son unos estafadores tener cuidado
the platform has manipulated RTP Every game round has a deadline, it is not possible to win 10 or 20 times almost 500 euros deposited one of the bad casinos I've played in so far Normally the casino has to be away from the network because it is considered a fraudulent platform
das platform hat manipolierte RTP jede spielrunde frist es ist nicht möglich 10 oder 20 fach zum gewonnen fast 500 euro eingezahlt einer der schlechte casino wo biss jetzt gespielt habe normal das casino musst weg von netz weil es handel als betrügste platform
Here you can lose a lot of money, I like that because it's our fault
hier kannst du sehr viel geld verlieren das gefällt mir weil wir sind schuld
The platform has manipulated the RTP and is extremely dangerous to play on
das platform hat das RTP manipoliert und ist extrem sehr gefärlich zum spielen
This casino allows players who are on permanent self exclusion to manage to log in into their accounts and make deposits. Support is non existent. Rtp is so low that the games feel bad. Stay away from this casino, is one of the worse I ever played.
Low rtp, lower than said on the page. I don't know what happened, but I guess they changed owners. It was a good casino, but is now a scam. Don't play here.
This casino is a total letdown, just as others have mentioned. I can confirm that it's a mess with fake games and zero positives. The games seem totally rigged with non-existent RTPs and they look like cheap knock-offs, also customer support didn't help at all. Clearly negative experience, don't reccomend to even trying playing there
For me, the casino was the start into the "world" of the online gaming library.
I've been playing on this site for 2 1/2 years now. I had made a lot of winnings in 2021 and paid them out as well. My verification at the time took about a week, which was a long time, but necessary as I had won an amount of around €2000+.
That was my highest win up to that point and I was afraid that I wouldn't get the money until I paid it out.
But after the week I successfully passed the verification and received the money as a transfer to my bank account.
The following year (2021) things went very well and I had a plus of around €4000. This can be displayed very nicely on the page.
I thought I was lucky.
2022/2023 showed me the opposite, the RTP is now almost 0 for me, no matter which provider/slot I go, hardly any profits or no profits at all. The money is literally "eaten".
My plus of ~4000€ changed to - in the years 22 and 23. (Probably even more). That seems very strange to me.
If I make a deposit there (bonus offer) and gamble away this money, I try not to visit the casino for a long time. I avoid it outright as it no longer comes across as "lucky or unlucky" for me personally.
greeting
Guten Tag,
das Casino war für mich der Start in die "Welt" der Onlinespielothek.
Ich spiele mittlerweile auf dieser Seite 2 1/2 Jahre. Ich hatte im Jahr 2021 viele Gewinne erzielt und diese auch ausgezahlt. Meine damalige Verifizierung hatte ungefähr eine Woche gedauert, was schon sehr lang war, aber notwendig da ich einen Betrag von ungefähr 2000€+ gewonnen hatte.
Das war bis dahin mein höchster Gewinn und ich hatte bis zur Auszahlung Angst, dass ich das Geld nicht erhalte.
Aber nach der Woche habe ich die Verifizierung erfolgreich bestanden und das Geld als Überweisung auf mein Bankkonto erhalten.
Im weiteren Jahr (2021) lief es sehr gut und Ich hatte ein Plus von ca. 4000€. Das kann man sich sehr schön auf der Seite anzeigen lassen.
Ich dacht das Glück ist mir gewogen.
2022/2023 hat mir das Gegenteil gezeigt, die RTP ist für mich mittlerweile quasi 0, egal welchen Anbieter/Slot ich geh, kaum bis gar keine Gewinne. Das Geld wird regelrecht "gefressen".
Mein Plus von ~4000€ hat sich im Jahr 22 und 23 in - gewandelt. (Wahrscheinlich noch mehr). Das wirkt für mich sehr komisch.
Wenn ich dort eine Einzahlung tätige (Bonusangebot) und diese Geld verspiele versuche ich das Casino längere Zeit nicht zu besuchen. Ich vermeide es regelrecht, da dies für mich persönlich nicht mehr als "Glück oder Pech" wirkt.
Gruß
Payments are usually processed quickly (after successful verification)
Auszahlungen werden i.d.R. schnell bearbeitet (nach erfolgreicher Verifizierung)
Most of the games the RTP is set under 95%. Watch what you are playing! RTP should be found in the game info.
Documents were checked quickly.
Low Return to player!
Nullkommanull
Unregistered user
• 2 years ago
Unfortunately, the casino has also become a big disappointment for me. The gains have always been satisfactory, but what's the use if problems keep coming up? The customer service has not been available via live chat for about 1 month (at least for me). - There is usually no response to emails. If so, only after 3-4 days. -Games keep stopping -No/or rare bonus promotions and 100€ maximum conversion factor, not interesting for frequent players -Even if you are fully verified and have already made payments, these are always returned without giving reasons. When I asked, I have not received an answer to this day, which has not finally brought me to the decision to close my account forever. Mind you, I have the 2 highest VIP statuses and this one usually every month. To date, I have not heard of any bonus promotions or prioritized payouts, as noted on the site.
It's a pity that the players are so neglected there, but maybe with these sentences I'll save one or the other from experiencing a bitter one.
Leider ist das Casino auch für mich zur großen Enttäuschung geworden. Die Gewinne waren immer zufriedenstellend aber was bringt einem das wenn am laufenden Band Probleme auftreten. Der Customer Service ist seit ca. 1 Monat (zumindest für mich) per livechat nicht zuerreichen. -Auf Emails erfolgt meist keine Rückmeldung. Wenn doch dann erst nach 3-4 Tagen. -Spiele brechen am laufenden Band ab -Keine/oder seltene Bonusaktionen und 100€ maximaler Umwandlungsfaktor, nicht interessant für Vielspieler -Selbst wenn mann vollständig verifiziert ist und bereits Auszahlungen getätigt hat werde diese immer wieder ohne Angaben von Gründen zurückgebucht. Auf Nachfrage habe ich bis heute keine Antwort erhalten was nich nun endgültig zum dem Entschluss gebracht hat mein Konto für immer zu schließen. Wohl gemerkt ich habe den 2 höchsten VIP Status und diesen in der Regel jeden Monat. Von Bonusaktionen oder priorisierten Auszahlungen, wie auf der Seite vermerkt, habe ich bis heute noch nichts mitbekommen.
Sehr schade das die Spieler dort so vernächlässigt werden aber vielleicht rette ich hier mit diesen Sätzen dem ein oder anderen eine bittere zu erfahren.
Very long waiting times for feedback via email (3-5 days)
Sehr lang wartezeiten auf Rückmeldungen per Email (3-5 Tage)
No live chat
Kein Livechat
Games crash
Spiele stürzen ab
No VIP functions
Keine VIP funktionen
Match search bar rarely works
Spielsuchleiste funktioniert nur selten
Some games do not work across providers
Spiele funktionieren teilweise anbieter übergreifend nicht
Not all deposit methods can be paid out.
Nicht auf alle Einzahlungsmethoden kann auch ausgezahlt werden.
New deposit methods are constantly being added, which means that a verification process is required again
Es werden immer wieder neue Einzahlungsmethoden hinzugefügt was dazu führt das erneut ein Verifizierungsprozess nötig ist
I would like to mention platinum positively, games are real, luck is part of it, I have had good experiences with support, what I see as a problem are the payouts, I had problems with every AZ, which were solved, bigger AZ not possible, everything over 150 is problematic, I think the platinum payout policy is in need of improvement, especially at a large casino. Still, I keep playing there.
Gern möchte ich Platin positiv erwähnen, Spiele sind echt, es gehört nun mal Glück dazu, mit support gute Erfahrung gemacht, das was ich als Problem ansehe sind die Auszahlungen, bei mir gab es mit jeder AZ Probleme, die zwar gelöst wurden, Grössere AZ jedoch nicht möglich, alles über 150 problematisch, ich denke die Platin Auszahlungspolitik ist verbesserungswürdig gerade bei einem grossen casino. Dennoch Spiele ich weiter dort.
Exactly what everyone else has said. Fake games, nothing positive about this one. Games have nonexistent RTPs and are clearly bootlegged. How can this have a 8.9?
Wow, cool casino! Hadn't heard of this place before, recently went to play and was pleasantly surprised. Great bonuses and pretty quick payouts! Sports betting has recently appeared here, I plan to give it a try! The only thing I have to say is that sometimes on the site some pages take an extremely long time to open, although my internet is good. All in all, I like it.
This is just a TERRIBLE CASINO! First, they have fake games! I was convinced of this even when I read the reviews of other players! Secondly, it is funny to read good casino reviews written by him without likes. And many negative reviews written by live people, real players, on which other players have put likes. My advice is not to contact this casino, they are scammers and robbers!
Hello, I have a lot of experience in online casinos, maybe too much, it's the first time I've made a review because the occasion deserves it, register here, I made a deposit of 20 euros to get the deposit bonus, with the bonus I got my best prize to date 1275 euros in a single play with a bet of 1 e, during the bonus conversation. Knowing that most casinos take weeks to verify data and approve withdrawals and also knowing that many limit bonus earnings, my expectation was not high to receive a good sum, much less quickly. The final result was that I made a withdrawal request for 1000 euros, sent the documentation and at the moment they told me that there was something wrong, I rectified it immediately and my surprise is that in hours I had all the documentation verified and even more surprising that I had the Withdrawal approved also in unison for 1000 euros! I couldn't believe it, oh the final shot was when the money arrived in my account at the time of approval... Honestly, it has been the best experience I've had online due to all that has been said, obviously I will play again and I recommend highly recommend that you prove their professionalism
Hola, tengo mucha experiencia en casinos online, quizás demasiada, es la primera vez q hago una reseña por q la ocasión lo merece, realice el registro aquí, hice un ingreso de 20 euros para llevarme el bono depósito, con el bono obtuve mi mejor premio hasta la fecha 1275 euros en una sola jugada con una apuesta de 1 e, durante la conversación del bono. Sabiendo que la mayoría de casinos tardan semanas en verificar datos y aprobar retiros y sabiendo tb que muchos limitan las ganancias del bono, mi expectativa no era alta de llegar a recibir una buena suma y mucho menos con celeridad. El resultado final fue que realice una solicitud de retiro de 1000 euros, envíe la documentación y al momento me dijeron q había alguna cosa mal, la rectifique enseguida y mi sorpresa es q en horas tenía toda la documentación verificada y más sorprendente aún que tenía el retiro aprobado también al unísono por 1000 euros!! No me lo podía creer, ay el remate final fue cuando a la hora de la aprobación me llegó el dinero a mi cuenta... sinceramente ha sido la mejor experiencia que he tenido on line por tdoo lo comentado, evidentemente volveré a jugar y recomiendo encarecidamente que probéis su profesionalidad
Toady123
Unregistered user
• 2 years ago
Platincasino.es is a fantastic online casino that offers players a great experience with its wide range of games and attractive welcome bonus. The Spanish support team is helpful and always willing to assist players with any issues they may have. The selection of games is diverse and includes some of the most popular titles from top software providers. The payments options are secure and efficient, making it easy for players to make deposits and withdrawals.
The welcome bonus is one of the highlights of Platincasino.es. New players are offered a generous bonus package that can be used to boost their bankroll and extend their playtime. This bonus is subject to terms and conditions, but it is a great way for players to get started and get a feel for the casino and its games.
The Spanish support team at Platincasino.es is another standout feature. The team is available 24/7 and is always willing to assist players with any questions or concerns they may have. The support team can be reached via live chat or email, and they respond promptly and professionally.
The selection of games at Platincasino.es is diverse and includes some of the most popular titles from top software providers such as NetEnt, Microgaming, and Yggdrasil. The games include a mix of classic slots, video slots, table games, and live dealer games, providing something for everyone. The games are fair, and the graphics and sound effects are top-notch, making for an enjoyable gaming experience.
Finally, the payments options at Platincasino.es are secure and efficient. Players can make deposits and withdrawals using a range of methods, including credit/debit cards, e-wallets, and bank transfers. The transactions are processed quickly, and the security measures in place ensure that players' personal and financial information is protected.
In conclusion, Platincasino.es is a fantastic online casino that offers players a great gaming experience. The welcome bonus, Spanish support, selection of games, and payments options are all top-notch, making it a great choice for players looking for a reliable and enjoyable online casino.
CHEATER!!! THEY STEAL THE CUSTOMER'S MONEY!!!! I registered at this casino, passed the exam, received an email that my account was verified and started playing. I was playing different slots and when I asked for a withdrawal the company wrote that now they are not happy with the quality of my documents and they also asked me to send them a selfie with the document in my hands and a piece of paper that Date and the name of the casino and also write that I sent them my bank statement. I sent them all these documents the same day. But today I see that my account is disabled. That means they deactivated my account by embezzling my money. I waited more than 1.5 hours on the support chat to find out what the problem is but nobody ever interfered, they just ignore me. Therefore, I advise players to stay away from this rogue casino. Finally, your money can be withdrawn with no explanation, as happened to me
BETRÜGER!!! SIE STEHLEN DAS GELD DER KUNDEN!!!! Ich habe mich in diesem Casino registriert, die Prüfung bestanden, eine E-Mail erhalten, dass mein Konto verifiziert wurde, und angefangen zu spielen. Ich spielte verschiedene Slots und als ich um eine Auszahlung bat, schrieb das Unternehmen, dass sie jetzt mit der Qualität meiner Dokumente nicht zufrieden sind, und sie baten mich auch, ihnen ein Selfie mit dem Dokument in meinen Händen und einem Stück Papier zu schicken das Datum und den Namen des Casinos und schreibe auch, dass ich ihnen meinen Kontoauszug geschickt habe. Ich habe ihnen alle diese Dokumente noch am selben Tag geschickt. Aber heute sehe ich, dass mein Konto deaktiviert ist. Das heißt, sie haben mein Konto deaktiviert, indem sie mein Geld veruntreut haben. Ich habe mehr als 1,5 Stunden im Support-Chat gewartet, um herauszufinden, was das Problem ist, aber es hat sich nie jemand eingemischt, sie ignorieren mich einfach. Daher rate ich den Spielern, sich von diesem betrügerischen Casino fernzuhalten. Schließlich kann Ihr Geld ohne Erklärung abgehoben werden, wie es mir passiert ist
CHEATER!!!
BETRÜGER!!!
THEY STEAL THE CUSTOMER'S MONEY!!!!
SIE STEHLEN DAS GELD DER KUNDEN!!!!
Your account can be deactivated for any reason
Ihr Konto kann ohne Angabe von Gründen deaktiviert werden
Almost 2 weeks ago I won a little less than 60,000 euros at this casino. The casino designs the payouts the way they like it. What bothers me the most is that in the VIP customer chat you can jump in as many times as you want, wait 30 minutes or more and no one answers. The e-mail support replies quickly, but is happy to dodge or not answer questions about the payment at all.
Inquiries by e-mail as to when my winnings will be paid out are generally not answered very happily. The casino has been telling me for almost 2 weeks that they still have to check game rounds with the game manufacturer Pragmatic and only then can they release my payouts. Then they send me 5K euros again, then not again. It feels peculiar. I would generally not recommend anyone looking to win big to play here as the payout is not transparent and what is told here is not trustworthy.
At the other online casinos I play at, I receive my withdrawals much faster and without any worries. At PlatinCasino, payouts are treated the way you want them to be. At least that's a reason for me not to play here anymore.
Vor fast 2 Wochen habe ich etwas weniger als 60.000 Euro in diesem Casino gewonnen. Das Casino gestaltet die Auszahlungen so, wie es ihnen gefällt. Was mich besonders stört ist, dass man im VIP-Kunden-Chat so oft einsteigen kann wie man will, 30 Minuten oder länger wartet und sich niemand meldet. Der E-Mail Support antwortet schnell, aber weicht besonders bei Fragen zwecks Auszahlung gerne aus oder antwortet darauf gar nicht.
Auf Anfragen per E-Mail, wann meine Gewinne ausbezahlt werden, wird generell nicht sehr gerne geantwortet. Das Casino sagt mir seit fast 2 Wochen, dass sie noch Spielrunden mit dem Spielehersteller Pragmatic prüfen müssen und erst danach meine Auszahlungen freigeben können. Dann senden sie doch wieder 5K Euro an mich, dann wieder nicht. Es fühlt sich eigenartig an. Ich würde generell jedem, der groß gewinnen möchte, nicht empfehlen hier zu spielen, da die Auszahlung nicht transparent und es nicht vertrauenswürdig ist, was einem hier erzählt wird.
In den anderen Online Casinos, in denen ich spiele, erhalte ich meine Auszahlungen viel schneller und ohne Sorge. Bei PlatinCasino werden Auszahlungen so behandelt, wie sie gerade wollen. Für mich jedenfalls ein Grund, hier nicht mehr zu spielen.
Visually appealing
Optisch ansprechend
Fast game servers
Schnelle Spielserver
Opaque payout policy
Untransparente Auszahlungspolitik
Explaining to me for 2 weeks that game rounds with game manufacturers have to be checked
Erklären mir seit 2 Wochen, dass Spielrunden mit Spielehersteller geprüft werden müssen
If you want to win big or play big, find another online casino
Wenn du groß gewinnen möchtest oder hoch spielst, suche dir lieber ein anderes Online Casino
karl.szagmeister
Unregistered user
• 3 years ago
I have played in this casino and I will tell you honestly this casino is very bad, they use FAKE GAMES! I know the games of many providers, and I know what they are. In this casino, players are fooled by presenting themselves with fake games (fake), this can be traced even by the denominations indicated in their fake games. If you go to the website of the game provider and open it and then go to the site of the platincasino, you will immediately see the difference. In other casinos, these same games give high winnings, but not in them. You will be deceived here. I do not recommend this casino, I have played 5 different games and they are all fake.
At the beginning I was not paid out an amount of 2500 euros because I played in the bonus games over 5 euros. I think it is a great pity that it is not displayed like in other casinos that you have not yet earned the bonus balance turnover and no longer may play as a 5 euro compartment. But after a few deposits without a bonus, I also won something. The verification went really well, I have to be honest, I didn't have to wait long. Only I don't find the online chat so good, it's not open around the clock and you have to wait a long time until you get someone to write to you. The payouts are processed very quickly after you are verified. For example, I have now made 3 payouts during the night and the next morning all 3 were already in my account. Only with the lost 2500 euros that still annoys me but you have to read the terms and conditions.
Anfang wurde mir ein Betrag von 2500 Euro nicht ausgezahlt da ich in den Bonus spielen über 5 Euro Fach gespielt habe ich finde es sehr sehr schade das es nicht wie in anderen Casinos angezeigt wird das man noch das Bonus Guthaben Umsatz nicht erspielt hat und nicht mehr als 5 Euro Fach spielen darf. Aber nach einigen Einzahlungen ohne Bonus habe ich auch etwas gewonnen. Die Verifizierung hat super geklappt da muss ich ehrlich sein da musste ich nicht lange warten . Nur ich finde den online Chat nicht so gut der ist nicht rund um die Uhr geöffnet und sehr lange warte Zeit bis man da jemanden zum schreiben kriegt. Die Auszahlungen werden sehr schnell nach dem man verifiziert wird bearbeitet beispiel ich habe jetzt mittlerweile 3 Auszahlungen getätigt in der Nacht und am nächsten morgen waren alle 3 schon auf mein Konto . Nur halt das mit dem verloren gegangen 2500 Euro das ärgert mich immer noch aber das muss man sich wohl die AGBs durch lesen.
Fast payout
Schnelle Auszahlung
Verification without problems
Verifizierung ohne Probleme
A lot of games
Sehr viele Spiele
The website works very well
Die Internetseite funktioniert sehr gut
Chat not around the clock ä
Chat nicht rund um die Uhr ä
My payout was completely canceled because I played over 5 euros compartment bonus money
Meine Auszahlung wurde komplett gestrichen da ich über 5 Euro Fach Bonus Geld gespielt habe
I have been a user of this casino for some time and I have not had any problems with deposit or withdrawal. Transactions were fast. The only thing is that they need to add more to the bonus, but I think they are also aware of that.
I have now visited the Platincasino quite a few times and played with different amounts, including the welcome bonus. I have rarely experienced a casino where I didn't win anything on all visits, no chatters, no big wins. Low RTPs, maximum win 2 euros. And I spent a few hours in the casino. I would have expected more from a casino like this runs an immense advertising, who wants to get rid of his money goes to the casino platinum. I have had more success with smaller casinos. For me it is a pure rip-off.
Ich habe nun ettliche male das Platincasino besucht und mit unterschiedlichen Beträgen gespielt,u.a.auch den Welcomebonus. Ich habe selten so ein Casino erlebt bei dem ich bei allen besuchen nichts gewonnen habe,keine Chatter,kein Bigwinn.Niedrige RTPs,Höchstgewinn 2 Euro.Und ich habe einige Stunden in dem Casino verbracht.Ich hätte mir mehr erwartet von einem Casino das so eine imense Werbung betreibt,wer sein Geld loswerden möchte geht in das Casino Platin.Da habe ich bei kleineren Casinos mehr Erfolge zu verzeichnen.Für mich ist das reine Abzocke.
friendly customer service but not very informative
freundlicher Kundendienst aber nicht sehr auskunftsbereit
Bad RTP, no FS by mail, a welcome bonus over 100% and that's it.
Schlechte RTP,Keine FS Per Mail,Einen Welcombonus über 100% und das war es.
Safety Index explained
Safety Index of Platin Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Platin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
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