24Slots Casino - Player’s account closure request is delayed.

Hello,

For weeks, I have been trying to delete my account at 24slots.com as I am addicted to gambling.

I contact them through live chat, and they tell me that the specialist department will get back to me and that my request has been forwarded.

The specialist department then reaches out, asks for the reason, and then nothing happens.

They then send me free spin bonuses and encourage me to continue playing.

What can I do about this?

Dear andreastueker, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika