The player from Finland is asking about retrieving his winnings or deposits from his account because the casino discovered another account he created several years ago.
Videoslots Casino - Player's winnings have been confiscated due to multiple account issues.
Amount: €440
Videoslots Casino
Safety Index:Very highSafety Index
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9.8
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 13m 46s
Case summary
1 hour ago
Public
Public
11 hours ago
Translation
Is it possible for me to get back the winnings or deposited money from my account if, years ago, I created an account that I never verified, but my new account is verified, and all documents are approved? I've been playing on this new account for a year and have withdrawn money several times. Now, when I tried to withdraw, they found my old account, which I haven’t used in years.
Automatic translation:
Public
Public
6 hours ago
Dear Calv1n,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when was the last time you accessed the first account you created in this casino?
Have you made any deposits or withdrawals in your first account? Did you play with any bonuses?
Have you closed your first account before you created a new one?
Could you kindly explain why you created a new account in this casino when you already had one?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
