Spinanga Casino - Player's account has been closed but funds are still accessible.

I requested my account to be closed as I believe this casino to be a cheating scamming rogue casino.Support emailed me back after Xmas 26/12/24 said my account was closed I then forgot about it then recently I jumped back on forgot about this was able to log in no problem no questions asked and deposited 815 dollars of my money to only be robbed again and wanted my account closed again to which they refused over chat that's when I started to remember I searched my emails and found that it was already closed....these people are preying on problem gamblers like myself without a care in the world Curacao authorities need to do a better job and stop turning a blind eye I want all fion not unds back since the 26;Dec 24 815$ I didn't want to play that's why I closed account so they should be supporting my decison not ignoring it and allowing me to gamble this a serious breach of safe gambling and harm

Dear Tappychappy9,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

I sent u the emails to ur email I never contacted their support to re open my account they didn't prevent me from playing closing my account means one thing close it it doesn't mean if I log in u allow me to re gamble and take more of my money why are these Curacao clowns getting away with criminal behaviour I want my funds back

Show me the emails spinanga of my request and there is no email asking for it to be reopened how come u allow problem gamblers to come back on ur site and gamble and lose money because u don't care do u u just want my money that's not on I want all funds back from the 26/12/24

I have plenty more images of this site using random error msgs again to boot me of games at timely intervals when my internet connection is perfect so I have plenty of them to and a snippet tool video recording of them for a few hours....typical Curacao Curacao crap...yet these guys get a great rating here why is that...are they looking after you?

I'm saying this because I had the same experience at spinsbro and got robbed their sent around the bend and driven insane so they didn't hv to pay and that was bad enough and I didn't get shit from them and that was from your review...it's sad when people are supposed to be authentically giving people sound advice because it's their money at stake then u get rolled and no help from the source who sold u the dream ...are we compromised over here or wat

Dear Tappychappy9, I have checked, but unfortunately, I have not received an email from you containing your account closure request. This is a crucial piece of evidence for us to move forward with your complaint.

Oh really well I just checked I forwarded u the emails and they were sent

Dear Tappychappy9, these emails only contain confirmation from the casino that your account was closed. As I already mentioned, we need your account closure request to proceed with your complaint.

Well I must have deleted it why don't u ask Spinanga surely they would hv the thread so what ur saying is the proof my account was closed isn't enough evidence for it to not be re opened

Why don't spinanga have anything to say about this

Am I not important enough seems like the player isn't important to u or the casino I hv full proof my account was closed from an email from sinamga to my email address wat more do u need

I was running out of space and google wanted me to pay for space so I deleted a shit ton of emails great huh why don't u ask Lily at spinanga

Dear Tappychappy9,

I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.

When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.