The player from Spain made a deposit of 50 euros but is unable to play any slots and has not received a resolution despite sending the necessary documentation. He feels that he may be experiencing a scam.
Videoslots Casino ES - Player is unable to play after deposit.
Amount: €50
Videoslots Casino ES
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Opened
Current status
Waiting for player to reply
3d 12h 9m 22s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Good, I made a deposit of 50 euros, and to my surprise, it doesn't let me play any slots. I've sent all the documentation but they don't give me any solutions. It sounds like a scam to me. I don't know if it can be reported.
Automatic translation:
Public
Public
3 days ago
Dear ibonramos123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand your situation and assist you effectively, could you please clarify the following:
- What payment method did you use to make the deposit?
- Have you made any successful deposits before?
- Have you received any error messages when trying to play the slots?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
ibonramos123 has 3d 12h 9m 22s to reply
