Videoslots Casino Review

The player from the United Kingdom had encountered an error message during gameplay at an online casino, which resulted in a loss of approximately £32. He had contacted the casino's support team, who were awaiting a response from the game provider. The player had submitted his complaint to us and had provided screenshots as evidence. However, we found the screenshots inconclusive due to their random time frames and lack of context. We had advised the player to contact the game provider directly or the casino's licensing authorities, as they had access to the system. Due to the lack of substantial evidence, we had to reject the complaint.

The player from the United Kingdom, who had registered with Gamstop due to her vulnerability, had joined Video Slots and had her account verified. She had made several deposits and a small withdrawal. Despite having informed the casino of her Gamstop registration, she had received false promises from customer support about resolutions. She was seeking refunds of her deposits and wanted to stop receiving marketing materials. We had directed her to contact Gamstop directly as they operated independently and had their own set of criteria for refunds. We closed the complaint due to our inability to intervene with Gamstop's procedures.

The player from Spain had mentioned that Videoslots Casino had been under maintenance since the previous day and had raised concerns about it. She confirmed that she had remaining funds in her account, which had been verified for over a year. The casino representative had explained that the site was temporarily unavailable due to maintenance, which took longer than expected, but was now fully operational. The player confirmed that the issue was resolved. We then marked the complaint as 'resolved' in our system.

The player from the United Kingdom had made four deposits amounting to £700, after which his account was immediately deactivated. Despite numerous emails to the casino, he had received no response. The player had confirmed that there was no other activity on his account apart from the deposits. We had attempted to assist by requesting additional information and extending the response time, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Finland had faced a delay in withdrawal from his fully-verified account due to a sudden demand for proof of wealth. Despite having provided comprehensive evidence, he had received no communication from the casino for a week. After he reached out to the Complaints Team, the casino had been contacted to help resolve the issue. The player's account was then self-excluded for six months by the casino, locking his €5923. However, after further intervention by the Complaints Team, the casino had confirmed that the player's balance had been paid out to his bank account. The player had confirmed receipt of his funds, resolving the issue.

The player from Canada had faced issues with an online casino concerning his withdrawal of 750$. The casino had continuously asked for more documents and verification of three different bank accounts, which had caused a delay in the withdrawal process. The player had also encountered a problem with his email being blocked by the casino. Despite having provided all necessary documents and proofs, the casino had kept delaying the payment. After intervention from the Complaints Team and the player's persistent follow-ups, the casino finally verified the player's account and approved his withdrawal. The player had since received his winnings.

The player from Mexico had his account blocked by Videoslots Casino, who had requested proof of wealth sources. Despite having provided sufficient documents and stating that he was self-employed, the casino had requested bank statements from the people who had transferred money to this player. The player had been depositing and withdrawing for years without any problem. The casino had claimed they made a withdrawal to the player's bank account, which the player denied having received. The player had provided a bank statement to prove this. Upon further investigation, the casino acknowledged a failed transaction due to issues with the bank account and actioned a new manual withdrawal to the player's Skrill account. The player had confirmed receipt of the payment, resolving the complaint.

The player from Canada was facing issues with withdrawal as their chosen method, Mifinity, was not functioning. Despite attempted manual withdrawals and being directed to use a different method by the casino, issues persisted. The Complaints Team had reached out to the casino for clarification and found out that the player had lost all their funds and self-excluded their account. The player did not respond to further inquiries from the Complaints Team, leading to the complaint being rejected.

The player from Japan is experiencing difficulty in withdrawing their earnings. Their account is inaccessible and all withdrawal requests have been repeatedly denied without explanation. In addition, their accumulated 223 free spins have been confiscated. Player stopped responding to our question therefore the complaint was rejected.

The player from Mexico had complained about the sudden restriction of his country by the casino after 4 years of gameplay. He had deposited $400 USD just before the restriction and was unable to access his account to request a refund. The player had claimed that the casino did not provide any prior notice or explanation for the restriction. The casino had responded, stating that they no longer offered services in Mexico and that the player's account had no significant funds at the time of restriction. However, the player had insisted that he had funds in his account when the restriction occurred. We had recommended the player to contact the gaming authority for further assistance, as the casino had refused to share relevant information with us. The complaint was, at that time, awaiting a decision from the regulator.

The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom, who is registered with Gamstop since 2019, managed to sign up and make multiple deposits. They then notified this casino about their self-exclusion with Gamstop and requested deposit refunds. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the UK deposited £10, won £5, and then attempted to withdraw £15, but the casino refused claiming ID verification was required. The player sent a utility bill for verification but received no response. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Japan requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggled to withdraw their balance as the casino was delaying their payment. The player had requested to self-exclude from the casino for a defined period and was supposed to have their balance returned to them. However, the casino stated that there had been some problems processing the payment. The player had since requested that the account be reopened. After some time, the casino confirmed that the player could access their account and request the withdrawal of their funds. The player received their payment and so the case was resolved.

The player from Quebec has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The casino informed us that there was an issue on the payment provider's side but the provider allegedly found a solution and the last withdrawal request should have been processed without problems. The complaint was rejected because the player did not respond to our messages and questions.

The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed as unresolved because the casino ignored our attmepts to contact them.

The player struggles to withdraw his balance for unknown reason. After the initial verification issues, the player was able to successfully verify their Muchbetter account and the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and stated that the player's account verification was still being processed. They also apologized that it was taking so long, and requested that the player wait a little longer for the process to be completed. A short time after, the casino informed the player that their outstanding account balance had been paid out to their verified card. The player confirmed this was the case and so the matter was resolved.

The player from Spain has been asked to provide documents to verify her account. She refused to provide one documents and the casino closed her account. Her deposit hasn't been returned. We were forced to reject this complaint, because the player kept refusing to provide the required document.

The player from Canada had requested several withdrawals, which were processed from the casino's end, however, they were not received on the player's end. The funds seemed to be lost. Later, it became clear that the issue was on the payment provider's end. Finally, after a three-week wait, the funds were credited back to the player's gaming account. The complaint was closed as 'resolved'.

The player from New Zealand had been waiting for her withdrawal for a few weeks before she submitted the complaint. The issue was resolved. Later it became clear that the issue was cause by a bank in the player's country was blocking foreign card transactions. The player requested a withdrawal via Bank Transfer and confirmed she had received her funds a week later.

The player from Finland has been anticipating instant withdrawal transfers. Unfortunately, the transaction takes longer than it was advertised. We rejected the complaint because the player didn't respond to our messages and questions.

The player complains that he could not get the free spins bonus as stated in the promotional email. The casino support stated that he should have used the bonus code in order to receive the free spins, and refused to activate it manually.