Videoslots Casino ES Review

The player from the United Kingdom, who had registered with Gamstop due to her vulnerability, had joined Video Slots and had her account verified. She had made several deposits and a small withdrawal. Despite having informed the casino of her Gamstop registration, she had received false promises from customer support about resolutions. She was seeking refunds of her deposits and wanted to stop receiving marketing materials. We had directed her to contact Gamstop directly as they operated independently and had their own set of criteria for refunds. We closed the complaint due to our inability to intervene with Gamstop's procedures.

The player from Spain had mentioned that Videoslots Casino had been under maintenance since the previous day and had raised concerns about it. She confirmed that she had remaining funds in her account, which had been verified for over a year. The casino representative had explained that the site was temporarily unavailable due to maintenance, which took longer than expected, but was now fully operational. The player confirmed that the issue was resolved. We then marked the complaint as 'resolved' in our system.

The player from the United Kingdom had made four deposits amounting to £700, after which his account was immediately deactivated. Despite numerous emails to the casino, he had received no response. The player had confirmed that there was no other activity on his account apart from the deposits. We had attempted to assist by requesting additional information and extending the response time, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Finland had faced a delay in withdrawal from his fully-verified account due to a sudden demand for proof of wealth. Despite having provided comprehensive evidence, he had received no communication from the casino for a week. After he reached out to the Complaints Team, the casino had been contacted to help resolve the issue. The player's account was then self-excluded for six months by the casino, locking his €5923. However, after further intervention by the Complaints Team, the casino had confirmed that the player's balance had been paid out to his bank account. The player had confirmed receipt of his funds, resolving the issue.

The player from Canada had faced issues with an online casino concerning his withdrawal of 750$. The casino had continuously asked for more documents and verification of three different bank accounts, which had caused a delay in the withdrawal process. The player had also encountered a problem with his email being blocked by the casino. Despite having provided all necessary documents and proofs, the casino had kept delaying the payment. After intervention from the Complaints Team and the player's persistent follow-ups, the casino finally verified the player's account and approved his withdrawal. The player had since received his winnings.

The player from Mexico had his account blocked by Videoslots Casino, who had requested proof of wealth sources. Despite having provided sufficient documents and stating that he was self-employed, the casino had requested bank statements from the people who had transferred money to this player. The player had been depositing and withdrawing for years without any problem. The casino had claimed they made a withdrawal to the player's bank account, which the player denied having received. The player had provided a bank statement to prove this. Upon further investigation, the casino acknowledged a failed transaction due to issues with the bank account and actioned a new manual withdrawal to the player's Skrill account. The player had confirmed receipt of the payment, resolving the complaint.

The player from Canada was facing issues with withdrawal as their chosen method, Mifinity, was not functioning. Despite attempted manual withdrawals and being directed to use a different method by the casino, issues persisted. The Complaints Team had reached out to the casino for clarification and found out that the player had lost all their funds and self-excluded their account. The player did not respond to further inquiries from the Complaints Team, leading to the complaint being rejected.

The player from Japan is experiencing difficulty in withdrawing their earnings. Their account is inaccessible and all withdrawal requests have been repeatedly denied without explanation. In addition, their accumulated 223 free spins have been confiscated. Player stopped responding to our question therefore the complaint was rejected.

The player from Mexico had complained about the sudden restriction of his country by the casino after 4 years of gameplay. He had deposited $400 USD just before the restriction and was unable to access his account to request a refund. The player had claimed that the casino did not provide any prior notice or explanation for the restriction. The casino had responded, stating that they no longer offered services in Mexico and that the player's account had no significant funds at the time of restriction. However, the player had insisted that he had funds in his account when the restriction occurred. We had recommended the player to contact the gaming authority for further assistance, as the casino had refused to share relevant information with us. The complaint was, at that time, awaiting a decision from the regulator.