Winlandia Casino Review

The player from Denmark had deposited 250kr in a casino via a promotion but the money did not appear in the casino account, even though it was deducted from the bank. The player had tried to contact the casino but received no response. After a long back-and-forth with the casino and the Complaints Team, it was revealed that the player had mistakenly deposited the money into his girlfriend's account instead of his own. The casino then issued a refund for the transaction. The player confirmed that he had received the refund, thus resolving the issue.

The player from Sweden had encountered an error when he had attempted to create an account and deposit funds at an online casino. After the deposit, he had been unable to access his account or reach the casino's support via live chat or email for two months. Upon reviewing the issue, we had asked for the player's communication with the casino and the deposit receipt. The casino's representative had also gotten involved to help identify the player's account. Eventually, the player informed us that the deposited funds had been returned to his bank account, resolving the issue.

The player from Sweden had encountered an error while creating an account and depositing money in an online casino, which left them with no access to their account. Despite their attempts, the player had received no response from the casino's support. The player's issue had not been resolved as they had failed to respond to our messages and questions. The complaint was reopened upon the player's request, which revealed that the casino had found their transaction but had not refunded it. Despite multiple attempts to communicate with the casino and the player, the issue had remained unresolved due to the player's lack of response. The complaint was ultimately rejected.

The player from Finland was facing difficulties in canceling a bonus since the only available help option was a chat robot, which appeared unhelpful. He also had no indication of how much wagering was left. Despite our efforts to understand and address his concerns, we had not received any response from him. As a result, we were unable to investigate further and the complaint had been rejected.

The player '0201059', from Finland, made a self exclusion via casino account for 6 months. However, the player was able to reopen their account via link sent to their email and lost €6000. The casino said that for a 6 month self exclusion the player should have contacted their support, however, in their terms it was written that it was possible to do so via player's account too when loggen in. A complaint to Malta Gaming authority was and MGA answered they had contacted the casino. There was no more information about this case.

The player accepted a welcome bonus, fulfilled the wagering requirements, won, and requested a withdrawal. They also sent all the necessary documents for their account to be verified, but what happened next, was a surprise to the player. Their account was blocked without any further explanation and when they tried to log in to their other account of the casino's sister site, that account was also blocked. The complaint remains unsolved.

The player made two deposits and lost but with their third deposit, they won and requested a withdrawal. After that, the casino asked them to provide all the documents needed for their account verification. Once they did so, the casino kept on asking them to provide the documents over and over again. Later on, when the player returned from their vacation, they logged into their account and found out it was blocked. When the player contacted the casino for an explanation, they didn't respond to them at all.