Winlandia Casino - Player claims that payment has been delayed.

I've played at this place before and sent all the requested documents - but what now? They want the address document again, which they already have in two places.

The customer has to wait for the service and now someone Pavel misunderstood that Peru's repatriation, no, no.

I feel tired from the technology when I have to send one more time, it takes 2 days + home delivery if I get 4 days - way too long-

I don't think I'll see my money in my account.

Dear tuidux,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kristiina, there are casinos where you can withdraw in 4 hours and some in less than a minute.

It just amazes me when I already sent all the documents in August 2022 and suddenly someone doesn't qualify - then it did?????

What the hell - the discharge was canceled ???

bONUSHAN DOESN'T REDUCE AT ALL WHEN YOU PLAY-WHEN I WON JP, THEN IT HAD LOST THE BALANCE-THUS I WAS ABLE TO MAKE A WITHDRAWAL-BUT IT TURNED OUT THAT THE DOCUMENT WAS WRONG-I SENT 5 NEW ONES-IT WAS MISLEADING-WHEN I WENT TO THE CASINO TODAY THE BALANCE WAS 400E -WHAT A CROOK??? --THERE WAS STILL 90E IN MY ACCOUNT AFTER MY WIN AND I CONTINUED PLAYING, WON APPROXIMATELY 240E, WHICH I LOST.

Thank you for your reply, tuidux. Do I understand correctly that you accumulated your winnings with a bonus?

Have you received any explanation from the casino regarding the missing winnings? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Joo,niinhän ne väittää+et pelannut liian suurella panoksella-kuhan etsin niin laitan

----Hello Tuija,

I am Marie from FinlandiaCasino. I hope my email finds you well.

Tuija , while making bets to wager any deposit bonus/offer (free or

deposit) the maximum bet permitted is 5 (eg, 5 EUR, 5 GBP, USD 5) or

10% of the bonus amount (the lower amount applies). Failure to comply

with this rule means you are in breach of the deposit bonus/offer

terms and We reserve the right to void and remove any winnings. A bet

includes any special bet feature, any gamble function or any other

type of wagering activity (regardless of its name)

As a good will gesture it was decided to leave 400 EUR in her real

money balance, the excess winnings were removed from the account. In

future, kindly be aware of the bonus terms and play according to the

bonus policy at all times.

vastasin-It didn't go well - I only played with my own money - the bonus money did NOT go anywhere. Until I won JP,n - and I didn't play for more than 5e either

after that 55e remained in the account, which I played and won more than 200e and then I lost them too.

This is just a scam from you-I will never play again - and I will also tell others to never play in your dishonest casino

I'm not the first one you do this to

EIKÖ TUO JP PITÄISI NYT PALAUTTAA PÄIVÄN JP PELIIN - -OLISI EDES REILUA NÄIN TEHDÄ ???VAI MENEEKÖ OMIIN TASKUIHIN???

tuidux, I would like to emphasize that our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

LET'S BE - IF EVERYONE CAN KNOW YOU WILL NEVER FUCK

I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language, otherwise, we will be forced to block your Casino.guru account.

Moreover, I have not received the required game history. Do I understand correctly that you are no longer interested in resolving this case?

Yep, the end-don't play there

We will now close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.