Winlandia Casino - Player's unable to access his account.

I attempted to create an account and made a deposit when it stated, "an error has occurred, please contact support".they took the money but they won't let me log in. they say contact support.I can't open live chat without logging in. and they don't respond to e-mails for 2 months…

Dear ravaneli1809,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you see any message when you try to log in? Are you sure you use the correct login details when you try to access your account?

Could you please advise if you managed to place any bets after you deposited?

Thank you very much in advance for your reply.

Best regards,

Kristina

in sveden we log in through the application in the bank so there is no error there.. i couldn't play anything as soon as i paid i couldn't log in anymore.

Thank you very much for your reply, ravaneli1809. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. I would like to see that you have at least tried to contact the casino regarding this issue. Thank you in advance.

I sent the proof in the email ..

Do I understand correctly that the deposit was deducted from your bank account, but you couldn't play with it because you immediately lost access to your casino account? Also, do I understand correctly that these funds have not been returned to your bank account? Could you please forward me the screenshot of the deposit receipt?

after payment I could not log in anymore. I sent you an email

Hi,

How are you?

This is Christoffer from Winlandia. I am sorry about the inconvenience. I was not aware of this task untill just now.

I will have a check internally with support and check for status as well as resolvement and get back to you.

Best regards,

/Christoffer

Hi again,

We are trying to find your account as it seems like it is not the email in this discussion thread. Could you please provide me with your Username and email please?

Best,

/Christoffer

I logged in via bank id

Hi,

Great with Bank-ID log in, but you still have a username connected to your account. Can you please provide me with the username?

Best,

/Christoffer

that's all you need for login and payment in one. after that I couldn't log in like that anymore

Hi Dario,

We are still investing this. I will get back to you shortly.

In the meantime, do you have a transaction confirmation from your bank showing the transaction of 3000 SEK?

Best,

/Christoffer

Hey

they returned the money to my account. thanks

Dear ravaneli1809,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru