Winlandia Casino - Player struggles to remove casino bonus.

I just want the bonus to be removed, but I can't get hold of anyone. It says that the bonus can be cancelled if you contact them. However, there's only a robot that doesn't understand anything.

And nowhere does it show how much wagering is left???

Dear jokke40,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify which bonus are you trying to remove? Please send me the name or the link to the bonus.

Have you tried reaching customer support via email as well or have you used chat support only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jokke40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.