The player from Austria is unable to log into his casino account and has not obtained any reception from support to address the issue. We rejected the complaint as the issue was sports-betting-related.
Wazamba Casino - Player's account inaccessible.
Amount: €299
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Hello Casino Guru Team,
I can neither log in to my account nor can I get an answer from support as to why this is the case.
Best regards
Jonas ****
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Dear jonaskoecher,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Translation
Hello Tomas,
I found out on August 17th, 2023 when I wanted to log in that it didn't work.
I deposited €130 and only played one bet. I won this, hence the disputed value of €299.
I was informed of the blocking when I logged in and when I asked about it in the live chat, but no reason was given as to why.
I only played sports betting.
The balance was reached without a bonus
Best regards
Jonas ****
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Thank you for your reply, jonaskoecher. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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7 months ago
Translation
Hello Tomas,
The above-mentioned provider "Wazamba" IS an online provider/online casino.
Best regards
Jonas *****
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.
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