Name: Zoome Casino Review
Item: Zoome Casino
Rating: 8.8
Author: Kristina Underwood

OverviewSafety and fairnessBonusesPayment methodsUser reviewsDiscussion

Kristina U.

05/2026

Zoome Casino makes a sleek first impression. Our review explores its safety, games, payments, and what the experience is really like.

Doesn't accept players from Ohio

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Pros and cons

Deposits by cryptocurrencies are accepted
Various responsible gaming options available
Huge selection of game providers
Live chat support is available 24/7
Live dealer games are available

Not all of the terms and conditions are translated to the language option provided on the website

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 12 Not Available: 3

Game providers

Show all (124)

Payment methods

Show all (31)

Transaction limits

Withdrawal limits

$10,000

per month

$5,000

per week

$1,000

per day

Win limits

Unknown

Language options

Website

Available in 7 languages

EnglishFrenchGermanItalianEstonian 2 more

Live chat

Available in 1 language

English

Customer support:

Available in 1 language

English

Casino screenshots

Zoome Casino Review

Choosing an online casino is rarely just about the games on offer. What really matters is how a site handles the basics: clear terms, fair policies, reliable payments, and the way it treats players when things don't go smoothly. That means looking past the surface and spending more time on the details that players usually notice later.

We look at the areas that can shape your experience over time, including licensing, complaint history, payment handling, usability, and the casino’s overall approach to fairness and transparency. The goal is to give you a practical, honest picture of what Zoome Casino feels like once you start spending time on the site.

Fairness and safety of Zoome Casino

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Zoome Casino review, we extensively examined and analyzed the Terms and Conditions of Zoome Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider Zoome Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find Zoome Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

On the whole, also considering other contributing factors in our assessment, Zoome Casino has achieved a Safety Index of 8.8, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, Zoome Casino is related to 5 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Zoome Casino.

Zoome Casino T&Cs

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Zoome Casino during our review.

Player complaints related to Zoome Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found no relevant complaints about this casino.

User feedback and assessment of Zoome Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Zoome Casino has a Mixed User feedback score based on the 54 user reviews in our database. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Zoome Casino company information and licenses

Zoome Casino belongs to Novatrix S.R.L. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Zoome Casino has been granted licenses by authorities in the following countries or regions: New Brunswick (Tobique Gaming Commission), Comoros (Anjouan Gaming).

About payment methods and win and withdrawal limits

Zoome Casino accepts 31 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, Maestro, Bitcoin (BTC), idebit, Siru Mobile, Bank transfer, Flexepin, Interac, MuchBetter, Bitcoin Cash (BCH), Jeton, CashtoCode, Jetonbank, MiFinity, Volksbank, Dogecoin (DOGE), Tether (USDT), Litecoin (LTC), Ethereum (ETH), Pay by Bank, Rapid Transfer, Volt, eZeeWallet, Commerzbank, Deutsche Bank.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 1,000 per day	No win limit
EUR 5,000 per week
EUR 10,000 per month
USD 1,000 per day
USD 5,000 per week
USD 10,000 per month
NOK 12,000 per day
NOK 60,000 per week
NOK 120,000 per month
CAD 1,500 per day
CAD 7,500 per week
CAD 15,000 per month
AUD 1,500 per day
AUD 7,500 per week
AUD 15,000 per month
NZD 1,500 per day
NZD 7,500 per week
NZD 15,000 per month
ZAR 21,000 per day
ZAR 105,000 per week
ZAR 210,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Zoome Casino.

Language	Website	Customer support	Live chat
English			24/7
German
Finnish
Italian
French
Norwegian
Estonian

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Zoome Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Zoome Casino to be average.

Zoome Casino slots and casino games

You can play these types of games at Zoome Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 124 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Dream Play, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, NetGaming, OneTouch, Black Cat Games, Revolver Gaming, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Amusnet, Givme Games, Silver Bullet, Reel Play, Atomic Slot Lab, Pineapple Play, 100HP Gaming, Max Win Gaming, Neotopia gaming, HungryBear, JINX Gaming, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, 4ThePlayer, Spin Fury Gaming, AceRun, Swintt, Win Fast, SpinOn, Backseat Gaming, Lakka Studios, Bulletproof Games, Ad Lunam, Reflex Gaming, Mad Hat Games, Ace Roll, Spribe, Gamomat, Foxhound Games, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Onlyplay, R3SPIN, Oryx Gaming, Nucleus Gaming, VoltEnt, Gamebeat, Good Times Studios, Koala Games, Plati+, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Aloha Gaming, Fazi, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, InOut, Clawbuster, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play, Dreamspin, Ka Gaming.

Zoome Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

As of right now, our database holds 19 bonuses from Zoome Casino, including:

100% up to €350
100% up to €1,000 and 100 extra spins
50% up to €750 and 50 extra spins
100% up to €750 and 100 extra spins
100% up to C$1,000 and 100 extra spins
50% up to C$500 and 50 extra spins
100% up to C$1,000 and 100 extra spins
100% up to €750 and 100 extra spins
50% up to €500 and 50 extra spins
100% up to €750 and 100 extra spins
100% up to $350 and 100 extra spins
50% up to $500 and 50 extra spins
100% up to $350 and 100 extra spins
100% up to C$1,500 and 100 extra spins
50% up to C$1,125 and 50 extra spins
100% up to C$1,125 and 100 extra spins
100% up to €1,000 and 100 extra spins
50% up to €750 and 50 extra spins
100% up to €750 and 100 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Novatrix S.R.L.
Operator Novatrix S.R.L.
Established 2022
Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Zoome Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Medium casinoMedium group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Very good

Total complaints: 49

Opened 1
Unresolved 0
Resolved 16
Rejected 32

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Positive

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Comoros (AOFA)ALSI-202508056-FI2
Verified
New Brunswick (TGC)
Verified

Complaints about Zoome Casino

All(49)
Opened(1)
Unresolved(0)
Resolved(16)
Rejected(32)

Player claims that payment has been delayed.

Player’s account has been closed.

Disputed amount: C$12,350

Player's winnings have been confiscated and account blocked.

Disputed amount: €5,400

Player’s withdrawal is delayed due to verification issues.

Disputed amount: C$300

Player's account closure request is refused.

Disputed amount: ??

Player's account has been closed for alleged fraud.

Disputed amount: €1,800

Player’s account has been closed with winnings confiscated.

Disputed amount: €901

Player's deposits are pending investigation.

Disputed amount: A$130

Player’s account has been closed.

Disputed amount: C$27,000

Player's account is closed without clear reason.

Disputed amount: A$1,200

Show all

Submit a complaint

Casino Bonuses

Zoome Casino bonuses

Browse all bonuses offered by Zoome Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

Payment methods

Zoome Casino payment methods

Currencies

USD, CAD, EUR, AUD, BCH, BTC, CLP, DOGE, ETH, LTC, NOK, NZD, USDT, ZAR

User reviews

User reviews of Zoome Casino

This is a place to share experience with Zoome Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 54 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Hilkorint

Silver

New Zealand

• 1 week ago

The game selection is top-notch, and they're always adding something fresh. The customer support is fantastic, unlike everywhere else. The bonuses are awesome, and withdrawals are fast and secure.

The game selection is top-notch
The customer support is fantastic

danozbull6

Bronze

Australia

• 10 months ago

Like the games but don't have wazdan or joker poker, pay outs only 30mins most time some times the game freezes which is frustrating but all in all a good platform

wannanerd

Silver

New Zealand

• 1 year ago

⭐ 1/5 – Took Too Long, Poor Resolution, and Wouldn’t Respect My Request

I had a frustrating issue with my account balance that took far too long to resolve. Even after multiple chats and escalations, I received mixed messages, delays, and zero clear answers for days. When I finally decided I’d had enough and requested a permanent ban from the site (and any related ones), I had to repeat myself several times before they took it seriously.

The support team kept trying to offer "cooling-off periods" and upsell the site’s features instead of just listening. It felt like they cared more about keeping me playing than actually resolving my problem.

Eventually, they did close the account — but only after several messages insisting on it. Honestly, I’ve played on dozens of sites, and this was one of the worst support experiences I’ve had. I’m playing elsewhere now and won’t be back.

Zoome Casino

Thank you for providing such detailed feedback regarding your experience. We sincerely apologize for the frustrating account balance issue, the poor communication from our support team, and the significant difficulty you faced in requesting a permanent self-ban.

It is unacceptable that your initial problem took so long to resolve with unclear answers, and we deeply regret that you felt pressured to continue playing when you wished to self-exclude. Our policies prioritize responsible gaming and honoring self-exclusion requests promptly and without coercion. We are reviewing this incident internally to address the failures in our support process and staff conduct.

While your account is now closed as requested, we would appreciate it if you could share more details about the balance issue and your interactions with support so we can learn from this and improve.

We regret that this was one of your worst support experiences and wish you better experiences on other platforms.

Sincerely,

Expertin

Silver

Germany

• 1 year ago

Generally, the game selection is good. However, as soon as you have a problem depositing a bonus or free spins not being credited, you're connected to a chatbot. These aren't real people, and the chatbot doesn't verify the question. Self-review is only possible via email. I'm curious to see how long that will take. I also don't have a good feeling about this casino, as there are enough complaints here on Casino Guru about them not paying out and having impossible verification requests, which no other casino has.

Good website structure
Guter aufbau der Website

Verification takes
Verifizierung dauert
After a few deposits poor RTP
Nach ein paar einzahlungen schlechter rtp

Zoome Casino

Hello, thank you for your honest feedback. We're pleased that you generally like the game selection.

However, we deeply regret your negative experience with the chatbot regarding bonus and free spin issues. While bots are used for simple inquiries, complex or unclear queries should always be escalated to a human support agent. We will review this internally.

We confirm that self-exclusion is done via email and apologize if this process may be inconvenient. Please be assured that such requests will be taken seriously and processed.

We also acknowledge your concerns regarding withdrawals and verification. We strive to process withdrawals promptly and perform necessary verifications to ensure security and compliance.

If you still have outstanding issues or need confirmation of your self-exclusion, please contact our support again.

Best regards,
Your Zoome Team

jormiboy

Bronze

Finland

• 1 year ago

Deposited 40€ and was about to play but clicking on game sends to verification even tho it's not needed and won't let to play. Been fighting customer service 30 hours what after I fixed it myself

Glitchy site
Don't deposit

Zoome Casino

Hi!

Thank you for your concise feedback. We apologize for the frustrating experience where you were blocked from playing and directed to verification after depositing, especially as you felt it was unnecessary and required 30 hours of contact with customer service before you resolved it yourself.

This is clearly not the smooth experience we aim for. While verification checks are sometimes required for security and compliance, they should be handled efficiently and not prevent you from playing without clear reason. We regret the malfunction you encountered and the failure of our support to resolve it promptly, leading you to fix it yourself.

We would like to investigate this specific incident to prevent it from happening again. Please consider sending your account details to our support team.

Sincerely,

k98680059

Bronze

Germany

• 1 year ago

Good casino with a great selection of games and fast payouts. My winnings were there in no time. The verification took a little longer, but all in all I'm satisfied and will definitely play here again.

Zoome Casino

Hello,

Thank you for your positive review!

We're delighted to hear that you enjoy the game selection and that the payouts were fast. We're also pleased that the verification process, even though it took a bit longer, ultimately contributed to your satisfaction.

Thank you for your trust. We look forward to seeing you play with us again soon!

Best regards,
Your Zoome Team

HSkeen5789

Silver

Australia

• 1 year ago

Horrible website I actually didn’t enjoy playing here at all the RTP is non existent the website lay out is horrible, nothing good about this casino at all impossible to speak to support

Nothing

Very Low rtp
Not a good website layout
Horrible support
Horrible experience all around

Zoome Casino

Dear Hannahskeen578,

We regret that you hold such an opinion about our platform.

Please be assured that all the slots on our site are provided by licensed providers, and the RTP (Return to Player) is clearly stated within each game. These values are accurate and are regularly verified to ensure compliance.

If you were dissatisfied with the assistance provided by one of our support agents, we encourage you to submit a complaint to our support email. We will thoroughly investigate the situation.

haleyliverton

Bronze

Australia

• 1 year ago

I have been on nearly every casino and this one is by far the best in the way of payouts, easy withdrawal and easy verification. what a wonderful casino so easy so honest. Keep up the great work zoome

You actually get free games
Your money goes far
This casino pays out
The games are like no other
Graphics sensational
Verification so easy and fast

Zoome Casino

Dear haleyliverton

Thank you for your feedback. Glad to read that you liked everything.

jb9cx5n9yh

Bronze

Australia

• 1 year ago

A site that shares constant spin on fixing a problem that isn't there. You can deposit money into their account but when it's time to action a withdrawal that account is a problem.
I'm also concerned that they want you to share multiple bank accounts and multiple private documents with your details for verification. If you've supplied it once and a withdrawal was successful then supplying another different set doesn't sound healthy.

You also get messages of withdrawal failures but the help desk advise that it's not from them?

Withdrawals are too painful
Limits are way too low

Zoome Casino

Dear User,

We regret that you had a negative experience while using our site.

Please note that verification is a standard procedure for most online casinos, designed to ensure that clients are using their own payment methods.

If you receive any notifications and suspect they are from our platform, we encourage you to contact our support team. They will assist you in resolving the matter.

donolivier

Bronze

Canada

• 1 year ago

Good customer service, Fastest withdrawal ever.
All positive so far

Zoome Casino

Dear Donolivier,

Thank you for your feedback about our platform. We are continuously improving, and we are confident that you will enjoy many more positive experiences with us. :)

Kind Regards,
Zoome Casino

topiturpei

Silver

Finland

• 2 years ago

Very good casino Even It Is curacao, fast Kyc and fast whitdraws.

Highly recomended!

Good RTP
Fast whitdraws
Fast kyc

Low whitdrawal limits

Zoome Casino

Dear Player,

We are very happy that you liked our casino! We are constantly improving, so there are no doubts you are going to have a great time here :)

Good luck!

Kind regards,
Your Zoome team

mmgg33441

Diamond

Canada

• 2 years ago

Basically, I think it is a casino with a good balance of bonuses and RTP. However, when I won and tried to withdraw, I was asked for KYC again.
At that time, I submitted a bank statement, but it was refused because there was no zip code. I think I used a bank balance certificate last time, but when I asked the chat support, they just gave me a boilerplate message that seemed troublesome and was not kind. I'm currently looking for an address verification document that also includes my zip code. If it is said that it is a rule, it is right. However, this is the first time out of hundreds of casinos that I have been refused KYC due to the presence or absence of a zip code.
I will enjoy at other casinos until the withdrawal is completed

P.S 20240215
Apparently, the reason why my withdrawal was not successful was not because of KYC. The reason was that the withdrawal destination (payz) returned an error. I was able to withdraw using another withdrawal method. Thank you to the support person who contacted me via email

good games&RTP
good bonus

Zoome Casino

Dear Player!

Thank you for sharing your feedback with us regarding your recent experience at our casino. We genuinely appreciate your insights into our bonus offerings, as well as our Return to Player (RTP) balance.

We sincerely apologize if you found our support team's response to be lacking in kindness or if it seemed like a boilerplate message. Providing exceptional customer service is paramount to us, and we regret if we fell short of your expectations in this regard.

We're glad to hear that you were able to successfully withdraw using an alternative method, and we appreciate your acknowledgment of the support person who assisted you via email. Providing prompt and helpful assistance to our players is of utmost importance to us, and we're pleased to hear that you received the assistance you needed.

We are sorry for any inconvenience you may have encountered during the verification process. We understand that undergoing Know Your Customer (KYC) verification procedure can sometimes be frustrating, but please be assured that it is a necessary step for us to maintain compliance with regulatory requirements and ensure the safety and security of all our players' accounts and transactions.

Regarding your concerns about the refusal of your bank statement due to the absence of a zip code, we apologize for any confusion or inconvenience this may have caused. Our verification team is tasked with ensuring that all documents submitted adhere to the required standards, and unfortunately, discrepancies such as missing information can result in the rejection of the document.

We appreciate your patience and understanding as we work to verify your account. Rest assured, we are committed to assisting you through this process and ensuring that your withdrawal is completed as soon as possible.

Should you require any further assistance or clarification regarding the verification requirements, please do not hesitate to contact our support team. We are here to help and strive to provide the best possible service to our valued players.

Thank you once again for your feedback on our bonus offerings and RTP balance. We are continuously striving to improve our services, and your input is invaluable to us.

Kind regards,
Your Zoome Team

Caniggia2021

Diamond

Germany

• 2 years ago

Multiple providers, great navigation, low RTP, very high Rollover Bonus, very slow withdrawals.,

Many providers, varied games releases
Muitos provedores ,Jogos variados lancamentos

For those who like quick withdrawals, I don't recommend it, withdrawals take too long and the player ends up losing everything again, which is what the Casino loves.
Pra quem gosta de saques rápidos não recomendo ,muito demorado os saques ,o jogador acaba perdendo tudo de novo que é o que o Casino adora.
Casino takes a long time to withdraw
Casino demorado para Saques
Very bad game RTP, few games pay bonuses.
RTP de jogos muito ruim ,poucos jogos pagam bônus.

Zoome Casino

Dear Player!

Thank you for taking the time to share your feedback about our casino. We genuinely value your opinion, and we're here to address your concerns and provide some clarity regarding our terms and conditions.

Firstly, we understand that quick withdrawals are important to our players, and we apologize if you've experienced delays in this regard. We would like to assure you that we aim to process withdrawals as promptly as possible, and according to our terms and conditions, withdrawal confirmation by our specialists occurs within 24 hours. Please note that the "Success" status in your account means that the transaction has been confirmed and transferred to your bank.

Regarding the game RTP, it's essential to mention that our casino's games are provided by various game developers. The return-to-player (RTP) percentages you mentioned are determined by the game providers themselves, and we have no control over these values. While some games may have lower RTPs, others may have higher ones.
It's important to note that these percentages are designed to ensure a fair and random gaming experience for all players.

We appreciate your feedback about the variety of games and providers. We continually strive to offer a diverse selection of games to cater to various preferences. However, we acknowledge that not all games may be equally rewarding, as outcomes are determined by chance.

We hope you'll give our casino another chance and that your future experiences will be more enjoyable. If you have any specific concerns or require further assistance, please don't hesitate to reach out to our customer support team via live chat or email.

Kind regards,
Your Zoome team

Bigred00797

Silver

Japan

• 2 years ago

Scam of casino. impossible to get free spins. Most of the game suck they have shit features that you get about 1 every $2000-3000 worth of spins. It is a nightmare to get the KYC done. it also license in curacao(well known for allowing casino scams).

layout

Shit features
Cant get free spins
Payback Rate is super low
long as withdraws

Zoome Casino

Dear Player!

We're sorry that the game outcome didn't meet your expectations at our casino. It's important to acknowledge that licensed casinos have no ability to manipulate the outcomes, it depends on your strategy while playing on slots. All the games available on our platform operate using a certified random number generator provided by each game developer. We have no means of influencing the game outcomes, as all data processing takes place on the developers' servers. Rest assured, your winnings here are solely determined by your luck. Also, you can choose less volatility games on which you would win less but more often, as higher volatility games would require you to play more rounds to receive bonus free spins or winnings. You might more information about volatility generally or in specific games on open sources or on the provider's website.

As for your issues while proceeding with a verification procedure, our casino operates under strict licensing regulations, and player verification is a mandatory requirement imposed by these regulations. Players only need to complete the verification process once to ensure a secure and seamless gaming experience moving forward. We understand your time is valuable. Rest assured that the verification process is designed to be efficient and streamlined, so it won't take up a significant amount of your time.

We genuinely appreciate your patience and cooperation during the verification process. In case, you're having issues with the verification process, please write us your email address so we can check how we can assist you, or just contact us in a live chat or via email.

Kind regards,
Your Zoome team

Maldadorog

Silver

Germany

• 2 years ago

I'm surprised something like this has such a rating!
Casino Guru surprises me every time
2000 revs Book of Aztec
1300 rpm Sugar Rush
600 Fruit Party
Then came free spins
On a Euro Sugar Rush profit 2.5 Euro
Book of Aztec 15 euros
Fruit Party made it to 7 euros, stake 0.60 cents

No KYC, I sent all documents there, 4 were recognized 1 is still pending and has been for 3 months
Keine KYC,Habe alle Unterlagen dahin geschickt,4 wurden anerkannt 1 steht noch aus und das seit 3 monaten
Spin games, run out of round
Spiele spinnen ,laufen unrund
No free spins at all
Keine Freispiele überhaupt

Zoome Casino

Dear player,

We regret that the game result wasn't as good as you wished it to be. Please note that licensed casinos can't influence the results, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. There's no difference in which exact casino you are playing, because the licensed casino is only a platform, which redirects a user to the servers of a provider, and the RTP of a specific game is the same. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information. Also in our casino, we are open to cheering a player up in case of an unlucky game with our generous bonuses system

As for the KYC procedure, of course, we also have it, and withdrawals may be terminated until the account is fully verified (this information can be checked in our Terms and Conditions). The maximum time for verification is 24 hours, however, we are trying to check everything as soon as possible, and on average it takes just a few hours. After the check is over, every user gets a notification via email. If there are some issues with verification and you need more information, please, contact our support team, and we will help you

Kind regards,
Your Zoome team

Matz

Bronze

Germany

• 2 years ago

Great casino where you finally win something. At least until now 😉. I can definitely recommend it, fast deposit and fast withdrawal. Verification didn't take long. Support speaks German, all in all a nice casino.

Fast site
Schnelle Website
Fast verification
Schnelle Verifizierung
Fast deposit
Schnelle Einzahlung
And what I think is very important... Fast payout
Und was meiner Meinung nach ganz wichtig ist... Schnelle Auszahlung

Haven't found anything yet
Hab ich bis jetzt noch nichts gefunden

Zoome Casino

Dear player,

We appreciate your feedback about our platform and are happy that you had the desired result here. Congratulations on winning! We hope you will catch a lucky streak with us and get a lot more positive moments at our casino! :)

Kind regards,
Your Zoome team

aslankerem5024

Bronze

New Zealand

• 2 years ago

I won over than 26k on Wonderland live game n sweet candy some slot. Then l tried Cash out 1500 they wanted verifies documents take q week lots documents l sended finally they accepted. When l tried withdrawal 1400 guickly l saw my balance zero. They took all my balance. How fki g l can get my money. Who save players from those blood suckers peoples????? Someone need help

Zoome Casino

Dear player,

It's a pity that you faced such a situation. From our side, we want to give you the most comprehensive answer about the issue to avoid any kind of misunderstanding.

As for the KYC procedure, we are a licensed casino, therefore we must ask for certain documents for verification, so files, which don't meet the requirements will be rejected. That's great, that you finally passed the procedure! Thanks for your patience!

As for the balance, the thing is that you played with the bonus money. According to our Terms and Conditions, the maximum amount of winning obtained via any non-deposit cash bonuses is 225 NZD (this information can be found in the "Bonus Terms and Conditions" tab, point 4.1), so the balance was reduced to this sum. After that, you played the money and unfortunately lost it.

We are sorry that this issue gave you negative emotions and we truly hope, that it's not your last big winning in our casino.

Kind regards,
Your Zoome team

pievealpini

Bronze

Australia

• 3 years ago

DONT PLAY ZOOME! This casino is a joke, I submitted everything they ask for verification and they wouldn't verify me unless I sent them my MARRIAGE CERTIFICATE!!! Just another rubbish casino trying to take your money.Why would ZOOME accept my payment if they are really trying to protect us wouldn't they not accept the payment like any reputable casino?

Huge game selection
Good web site

Rude and unhelpful chat
REDICULOUS verification

Zoome Casino

Dear player,

We are sorry that you faced difficulties with our platform.

KYC procedure is an important thing and we are obligated by the licensee rules to follow it, so there's no fraud or dishonest attitude from our side (information about our license can be found on our website, in the "About us" section).

In this specific case, we asked to pass the KYC procedure because of suspicion of using third-party payments, which is prohibited according to our rules (the details can be found in our Terms and Conditions - "11. Depositing"). Your account was closed due to a violation of our rules, and after that, the refund process was initiated. The sum of the deposit will be returned to the owner of the payment account.

In the future, we kindly ask you to check the terms and conditions of a platform, where are you going to play to avoid misunderstandings

Kind regards,
Your Zoome team

jimpegs9319

Silver

Australia

• 3 years ago

Just signed up here and overall pretty good online casino. Decent bonuses and consistent weekly free spins/cash back. Wagering requirement is slightly less than other places. Haven't made any withdrawal attempts but seems to be fast based off other players reviews. The first deposit I made here I sent $100 AUD worth of eth on the arbitrum chain due to my wallet glitching out, so wasnt off to the best start.

Update, casino decided to pocket my deposit of eth and also refuse to close players account after multiple requests.

instant deposits
live chat, can offer additional bonus based off activity

Have been waiting for a day or so to here back from finance department to see if they are able to retrieve $100 worth of eth sent to my casinos eth wallet on arbitrum chain. I have doubts I will hear, but would have been good if this could somehow get solved/concluded quickly. Very frustrating for my first deposit, but all others have gone through fine since (will update if resolved as may not be negative feedback)
A few deposit promos failed to add, double check before using funds.

Zoome Casino

Dear player,

Thanks for sharing your thoughts with us!

The request about your deposit was sent to the payment provider for further consideration, and we already received an answer. The provider doesn't work with the Arbitrum network and cannot restore it, so we never received your payment. We hope it will not let you down. We have superb bonuses and VIP systems, so, no doubt you will find great compensation for yourself :)

As for the request to close the account, according to our rules, you can close your account at any time by sending an email to support: support@zoome.casino (Terms and Conditions, "9. Use of Player Account"). You have had communication with your personal VIP manager and decided to keep the account. We are happy that you decided to stay with us, and hope you will get a lot of positive emotions here!

Kind regards,
Your Zoome team

Simikra20

Silver

Germany

• 3 years ago

I think Zoome Casino is really great. The website is very clear and easy to use. There are many different game providers and also deposit and withdrawal options.
There are also plenty of bonus offers. In addition, the support always answers very quickly and is very friendly 👍

Zoome Casino

Dear player,

Thanks for sharing your thoughts with us, we are really happy that you liked our platform!
We are getting better day by day, so we are sure that you will experience a lot more positive emotions here :)

Kind regards,
Your Zoome team

Anks5108

Unregistered user

Australia

• 3 years ago

The annoying thing about this casino site is they don't ask for your verification when you deposit spend money on it but when it's withdrawal time on winnings you can send them so many identification on yourself but still won't be enough to verify you but they'll take it on deposit though,I never collected match up deposit sign up on first deposit won on it but wasn't accepted still not verified

Zoome Casino

Dear player,

We regret that you faced difficulties with the verification process.

According to the regulations of the licensee, there's no need to ask for verification before making a deposit. This would just complicate things for clients who want to play. The opposite situation with the withdrawal process. To ensure that the money comes to the account owner, and a user doesn't break any rules, we and any other casino must ask a client to pass the verification process. Also, it's required to provide a document with certain data visible, or in a certain format.
This information is stated in our Terms and Conditions (12. Withdrawal policy "The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. ")

As for a first deposit bonus, a user must fulfill certain conditions to activate the bonus. The most common misunderstandings are the minimal sum of the deposit and not entering the bonus code "FWB". You can check the details on our site, in the Bonus Terms and Conditions section.

We have a spectacular support team, so please, contact us and we will help you with the verification process, and check the situation with a welcome bonus.

Kind regards,
Your Zoome team

AleKing44

Diamond

Austria

• 3 years ago

Super welcome offer with good wager
Support is very friendly and fast
Verification + payout within 25 minutes.
Site runs very smooth and nice design of the site.

welcome offer
Willkommensangebot
Payout in minutes
Auszahlung in minuten
Verification in minutes
Verifizierung in minuten
Page runs very well and fluidly
Seite läuft sehr gut und Flüssig
Friendly staff
Freundliche mitarbeiter

Zoome Casino

Dear player,

Thanks for your feedback! We are extremely proud that you liked our platform! Sure thing, we are going to be better and better, and we hope we will keep pleasing you with our service, which we strive to make the best on the market :)

Kind regards,
Your Zoome team

Boss78

Platinum

Canada

• 3 years ago

Just registered here and played the game "Golden Dragon" hold and win feature... I got bonus and one of the orb was 180$ and when entering the bonus that orb magically disappeared,,, changed to 12$. so I thought maybe I did not see well, than i got another bonus round this time the orb was 300$ and than upsss it changed to 18$.
Be careful because games are totally rigged here
I would never play again here!

Games are ok

Games are rigged

Zoome Casino

Dear player,

Please, accept our apologies for the inconvenience that the game process may cause you.

We are a fully licensed casino, which guarantee of fair game. The casino is just a platform that gives an opportunity for providers to place their games, so we have no influence on the process.

But we can raise a ticket to analyze the game sessions and investigate the situation to check whether rounds were finished correctly on their side. To make this happen, we need you to cooperate with us and provide us with the following information:
- the full name of the game;
- the exact date and time when the issue happened;
- your email address.
Could you, please, contact our support team and give the information above? As an alternative, you can leave the necessary details here, in your comment, and we will contact you via email. We will do our best to help you!

Kind regards,
Your Zoome team

socke

Unregistered user

Germany

• 3 years ago

ATTENTION FINGER WAKE IF YOU WANT THE MONEY !!!! MUT IN THE GAME THEY SET MY ACCOUNT TO 0 AFTER ICHBGUT HAD WON BUT FIRST !!! TRANSACTION GAME HISTORY DELETED IMMEDIATELY SO THAT YOU CAN NOT PROVE ANYTHING ABOUT ADVERTISEMENT WITH THE REASON HAD A 2 ACCOUNT WHAT IS NOT RIGHT AT ALL !!!NEVERTHELESS IT SHOWS AT THE POLICE OR LEAVE YOUR FINGERS DA WAKE THIS IS NOT A JOKE AND NIN NOT THE 1 WITH THE SOMETHING DONE MY ADVERTISEMENT IS NOT RUNNING IN COURT !!!

Finger wake up the scams only after one has winnings on his account and delete everything from your player account immediately
Finger weck die betrugen erst nachdem einer gewinne fur sich auf seinen Konto hat und löschen alles sofort aus deinen Spieler Konto

Zoome Casino

Dear player,

We are sorry, that you faced such a situation on our platform.

We are a licensed casino and according to the regulations, we have to retain the personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. So, it's technically impossible to delete transactions or bet history from an account. The last 50 game rounds always are visible, and it could be checked in the profile, the "Game History" section.

Most probably, you indeed registered a duplicate account, which is forbidden according to our rules (Terms and conditions, "Use of player account").

Could you, please, share with us your email address? We will check everything for sure, and give you the exact information

Kind regards,
Your Zoome team

floriangoe

Bronze

Germany

• 3 years ago

Very good casino! I won €20,000 and the first payout of €5,000 was on my account within 24 hours without any problems. I've withdrawn 15k so far with no problems.

Zoome Casino

Dear player,

Congratulations on the great win!

We hope you will keep winning and enjoy our fast withdrawals as well :)

Kind regards,
Your Zoome team

Bbet7755

Silver

Canada

• 3 years ago

Excellent service at zoome. Had a VIP Manger call me and we chatted for a good 20 min. He was extremely friendly and answered all my questions. Gave tips on games and we talked about the great loyalty program offered. I really enjoy playing at zoome and it's fast becoming one of my top places to gamble. Great selection of games, pretty mush every game here. Very fast withdrawals and quick verification. All this means a great deal to new players. I highly recommend Zoome from my experience and I've also had some decent luck on the slots!

Zoome Casino

Dear player,

We are happy to hear that you enjoyed our platform :)

We worry about every customer and always try to provide a personalized approach to keep our clients satisfied. Our professional staff is always happy to help you, answer every question, and support you throughout your stay here.

We hope you will stay with us and watch how we and our games selection grow :)

Kind regards,
Your Zoome team

Fishfrenzy420

Bronze

Canada

• 3 years ago

They will not verify my withdrawal even though I have provided them with everything possible they basically want access to your identity to before they will verify it. Edit. You guys need my bank card number showing full name and all numbers, one this is impossible to get as my card doesnt show my name. You guys also wont allow any other method and no other casino need this, as I play several without issues

Nothing at all

Bad customer service
Cant withdrawal cash

Zoome Casino

Dear player,

We are sorry that you experienced difficulties with the verification process.

According to our terms and conditions, every user needs to verify the account to make possibility to withdraw money due to the antifraud policy. You may see this in the "Terms and conditions" section, paragraphs 9 and 10

It would be enough to upload proof of identity, address, and payment to verify the account. It's not complicated and doesn't take a lot of time. Also, please, note that we are a fully licensed casino, so your data will be stored safely according to the laws of gambling regulations.

Could you, please, describe a little bit more about your difficulty with the verification process? We want to help you to pass it as soon as possible.

Kind regards,
Your Zoome team

Pawelss

Silver

Norway

• 3 years ago

Very good and user-friendly casino, I have already made deposits and paid out from time to time. There are regular bonus offers and the support is very friendly. Verification + payout is processed in one day. One of my favorite casinos.

Fast payout
Schnelle Auszahlung
Fast verification
Schnelle Verifizierung
User-friendly design
Benutzerfreudliches Design
Support always available
Support immer erreichbar
game selection
Spieleauswahl

Zoome Casino

Dear player,

We are utterly glad that you enjoyed our casino :)

We hope that the best moments are looking forward to you and you will get even more positive emotions here!

Kind regards,
Your Zoome team

irlordfabii

Bronze

Germany

• 3 years ago

Hello! I registered yesterday and played with the welcome bonus. First of all, the casino is nice: Many games, no lags and most of the games you can play with bonus. BUT: I lost the first bonus (didn´t win anything), so i played the freespins i got from the welcome bonus. I won 9€ and played with that bonus money. I won 300€, but i knew i can only withdraw 150€ because of the bonus terms from the freespins. So i thougt, i could play with that 300€ and any winnings above i will get it. I asked the Support if i can withdraw that money and he said "yes". I have played with that money and i got over 1.000€ on my account. I withdrawed that and they cutted it on 150€. I was wondering why the supporter wrote me that this is okay, but it wasn´t (and it´s not standing on the terms). Only: Max. Withdraw 150€ when the bonus is wagered, but i won this money after i wagered the bonusmoney. After that i asked in the Chat again if we could make any deal, if i can get even 50% of my winnings, but no, nothing.. I have screenshots of the Chat with the supporter if anyone need it.

There is a large game selection
The Site is smooth
Many games can be played with bonus money

The winnings after the bonus money was wagered, could not be payed out

Zoome Casino

Dear player,

We reviewed your case and investigated the incident. First of all, we want to apologize for the situation which happened earlier and the negative emotions you faced.

The thing is the maximum winning from the welcome package free spins is 150 EUR and this rule was never changed since the creation of our casino. Winnings above this sum can't be withdrawn. You may check this information on the "Bonus terms and conditions" page, section "Welcome bonuses". We truly apologize for the disinformation our support representative gave you in a chat.

We texted you via email with our options on how to smooth the misunderstanding and restore a good relationship.

We hope you will stay with us and only positive emotions are looking for you in the future :)

Kind regards,
Your Zoome team

robert.thompson

Bronze

Norway

• 3 years ago

I never thought that I would actually find a good casino site that offers a wide selection of top casino games from reputable casino game developers. I also like Zoome's user-friendly interface that makes it easy to find what you're looking for.

Zoome Casino

Dear player,

It's great to hear that you liked our platform :)

We are constantly growing and always trying to extend our game range, so, we are sure, a lot of new providers will be added someday. Thanks for playing with us!

Kind regards,
Your Zoome team

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