Zoome Casino Review

The player from New Zealand faced errors when trying to make deposits. The issue remained unresolved as the player did not respond to the Complaints Team's requests for more information. Consequently, the complaint was rejected due to lack of communication.

The player from Quebec experienced difficulties withdrawing winnings from Zoome Casino, alleging that the casino improperly handled her deposits and bonus funds. She claimed that despite the terms stating real money would be used first, the casino canceled all her winnings after she attempted to cancel her bonus. She sought answers regarding the handling of her account and wished to contact the licensing provider. The Complaints Team communicated with both the player and the casino, clarifying the casino's policies regarding bonus cancellations and the associated forfeiture of winnings. Ultimately, the player expressed satisfaction with another casino where she had a successful experience. The player did not request assistance with anything else and became unresponsive, so the complaint was later closed as rejected.

The player from Norway had won 1,000 euros with a first deposit bonus and successfully withdrew the amount after account verification. After making another deposit and achieving subsequent wins totaling 4,800 euros, the player's account was disabled without warning or email, preventing further withdrawals. The casino initially claimed the account was blocked for bonus abuse but later agreed to return the winnings after additional review and verification. We assisted in facilitating the verification process, and the player eventually received her winnings, resolving the issue.

The player from Nova Scotia had faced issues with verification on Zoome Casino's website, despite having provided a screenshot of the bank transaction. The casino had insisted on a PDF bank statement showing the deposit, which the player couldn't provide due to the deposit having been processed via Gigadat. The player subsequently reported that the issue was resolved. The complaint was then marked as 'resolved' in our system.

The player from Norway had deposited 400 euros and fulfilled all rollover requirements, winning a bit less than 4000 euros. However, after verifying his account, he discovered that it had been disabled the following day. The casino refused to disclose why his account was closed. We contacted the casino, which initially claimed the player had engaged in bonus abuse, but later agreed to return the player's winnings after further review. The player received the full amount after completing the verification process.

The player from Germany deposited 50€, received a bonus, and wagered the required amount. He played two games simultaneously, which was not listed as forbidden under the terms and conditions. However, his winnings were confiscated, as the casino considered playing two games at once to be a fraudulent activity. We reviewed the case and received evidence from the casino showing that playing games simultaneously gave the player an unfair advantage. The steps taken by the casino were deemed justified, and the complaint was rejected.

The player from Slovenia had accepted a bonus offer and claimed a win of 340€ after fulfilling the wager requirements. Despite not breaching any rules, the casino refused to process his payout of 320€, citing a violation of rules. Initially, the casino claimed the player had used a bug to win in tournaments, but after further investigation and communication, it was acknowledged that no rules were broken. The casino agreed to pay the player 310€ and closed his account. The issue was resolved by us after ensuring the player received his winnings.

The player from Austria had his account blocked and balance removed by the casino due to an alleged violation of bonus terms. The player insisted he had adhered to the terms and had gameplay recordings as proof. His account had been verified and he had previously made a successful withdrawal. The casino had identified a bug in their deposit bonuses that had allowed the player to use bonus money in tournaments, which they deemed illegitimate. The casino refunded the player's €200 deposit and offered 50 free spins as an apology. The player had acknowledged the refund but was dissatisfied, believing he was entitled to €1800 he had won in games. We had explained that casinos have the right to void winnings due to game or bonus bugs and asked if he had received the compensatory spins. The player did not respond, leading to the rejection of his complaint.

The player from Germany had won €4,500, but the withdrawal request had been declined due to an alleged violation of the terms of service against fraud as stated by the casino. No additional explanation had been provided and the account balance had been completely seized. The player had claimed to have played slots normally and denied participating in a tournament with bonus funds. However, the casino had provided evidence that the player had participated in a tournament using bonus funds, which was considered illegal. The casino had returned the original deposit of €150 to the player's account and offered an additional 50 free spins as an apology. We had reviewed the evidence and concluded that the casino's actions were justified, leading to the rejection of the complaint.

The player from Norway had deposited 400 EUR and won around 3000 EUR. After successfully verifying the account and requesting a withdrawal, the player was informed that their balance had been reduced to the deposit amount due to 'bonus abuse,' despite adhering to the betting limit. The player sought clarification. After thorough communication, it was clarified that the player had used a traditional bonus-hunting strategy but had not violated any rules. The casino decided to return the player's winnings of 2589 EUR and close his account. The player confirmed receipt of the funds and successfully withdrew the amount.

The Player from Australia had been trying to withdraw winnings for three weeks, but the Casino had canceled the withdrawal request multiple times. The casino had advised him to perform a Bitcoin transaction, then refused and asked for an additional Bitcoin deposit. The player, having lost faith in the process, decided not to proceed with the additional deposit and requested the complaint to be closed.

The player from Alberta had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised him that withdrawals could take a couple of days or even weeks to process, possibly due to unfinished KYC verification or high volume of withdrawal requests. However, the player decided to cancel the complaint and wagered his remaining balance, expressing dissatisfaction with the casino's KYC document approval. Consequently, the complaint was rejected by the team.

The player from Germany had won €3000 after depositing €300 using a 100% bonus in Zoom Casino but his account was locked after he had requested a withdrawal. The casino had cited suspicions of fraud as the reason for locking the account and had refused to refund the player's winnings or deposits. After the player had reached out to the complaints team and provided necessary information, the casino had been invited to explain their side. They had cited their terms and conditions, specifically the right to close a player's account at their discretion, and assured that they were processing the refund. The casino later confirmed the completion of the refund process. The player had confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Australia had trouble with her deposits made through Neosurf vouchers at an online casino, with two deposits remaining pending beyond the expected processing time. Despite our team's efforts to assist, the player was unable to provide the necessary deposit receipts and bank statements for further investigation. As the player did not respond to our follow-up queries, we were unable to proceed with the investigation and had to reject the complaint.

The player from Canada is struggling to withdraw winnings of 200 dollars earned from free spins. The casino is asking for a previously used Mastercard gift card for verification, which the player doesn't have as it was thrown away. We closed the complaint ecause the player stopped responding.

A player from Australia is facing withdrawal issues. They received $2,300 from the first two transactions, but the third transaction has been delayed for over 5 weeks. The casino keeps providing different excuses for the delay. After we contacted the casino, its representative informed us that the third transaction was sent to the wrongly input account the player entered. The casino requested to proceed with the payment recall, but unfortunately, there's been no response from the beneficiary bank. After evaluating the evidence and the casino actions, we decided to reject the complaint since the issue has been stuck due to the third party.

After winning €8,000 with a €2 bet at the Zoome casino, the player from Germany struggled to verify their account. However, once the verification was complete, their account was suddenly blocked when they attempted to withdraw €1,000. Despite contacting support, they received repetitive responses claiming they had a second account and violated the terms and conditions, but specific details were not provided. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from New Zealand requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Estonia requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been waiting for a payout for 40 hours without any email confirmation. Despite reaching out to support and being forwarded to the finance department, no response has been received. This issue arises after a lengthy verification process. The complaint was resolved as the player's payment arrived.