The player from Switzerland requested a withdrawal two weeks ago and has three withdrawals of 500 CHF along with 6500 CHF pending. Despite multiple inquiries, she receives the same response about payment delays, which she finds unacceptable.
Legiano Casino - Player's withdrawals are delayed.
Amount: 8,000 CHF
Legiano Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Legiano Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
3d 7h 21m 7s
Case summary
2 days ago
Public
Public
1 week ago
Translation
I made three withdrawals of 500 CHF and I have 6500 CHF pending. For almost 3 weeks this casino has given me the exact same response: that they are late with their payments. This situation is unbearable and unacceptable.
Automatic translation:
Public
Public
1 week ago
Dear Sabrinadebb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
1 week ago
Translation
Hello, and thank you for your reply,
I have never made a withdrawal from this casino, this is the first time I have made one after depositing thousands, no KYC verification was required, and I won this amount, without a bonus. I have been receiving the exact same response from the casino for weeks and yesterday they closed the chat without letting me finish, this is the response I keep getting every time I ask why my withdrawal is not being processed: 
Automatic translation:
Public
Public
3 days ago
Dear Sabrinadebb, could you please provide me with the dates of the withdrawal requests?
Are the three withdrawal requests still pending?
Have you received any money?
Public
Public
2 days ago
Dear Sabrinadebb,
We have checked your account, and I am happy to inform you that your withdrawal has been completed and sent from our side, however it seems to still be in process on the payment provider’s side.
It looks like the withdrawal should be completed soon, therefore we kindly ask you for a little more patience.
Thank you for understanding and sorry for this issue.
Best Regards,
Legiano Team
Sabrinadebb has 3d 7h 21m 7s to reply
