The player from Germany won 2200 euros at the casino but has only received a partial payout of 150 euros, with another 350 euros still pending. He experienced a fraudulent charge attempt on his credit card while waiting for the payout, causing him to block the card and complicate the withdrawal process. He demands the casino pay his winnings before considering legal action.
Revolution Casino - Player's payout is delayed and account compromised.
Amount: €2,200
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Revolution Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
2d 11h 44m 15s
Case summary
5 days ago
Public
Public
1 week ago
Translation
Last week I won 2200 Euro Slots
350 payout and once 150 made
The 150 euros came after 3 days, the other 350 did not come then 2 times 500 euros because of 24 h limit payout made
Today, when it was a week because of the other 350, an attempt was made to debit 6 euros from England at 6 a.m. My Revolut account recognized it as fraud and I had to block my credit card on which the payout should go and make a new payout, so the casino has days to pay my money again
A test of patience or a scam, what is it?
Wants my money before I go to a lawyer for European law
Give the Revolution Casino the opportunity to pay out my 2200 euros and wait this week
Automatic translation:
Public
Public
1 week ago
Dear Loco933,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
1 week ago
Translation
Thanks for the feedback okay I'll wait a few more days from today 14 days I'll wait for now everything's fine then thank you very much for the feedback
Automatic translation:
Loco933 has 2d 11h 44m 15s to reply
