The player from Germany had won 2200 euros at the casino but had only received a partial payout of 150 euros, with another 350 euros still pending. He had experienced a fraudulent charge attempt on his credit card while waiting for the payout, which led him to block the card and complicated the withdrawal process. He demanded that the casino pay his winnings before considering legal action. The Complaints Team had extended the time for resolution but ultimately found that the player had canceled multiple withdrawal requests and played with the funds, leading to the rejection of the complaint as there were no remaining balances or pending withdrawals.
Revolution Casino - Player's payout is delayed and account compromised.
Closed
Our verdict
Other
Amount: €2,200
Revolution Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Translation
Last week I won 2200 Euro Slots
350 payout and once 150 made
The 150 euros came after 3 days, the other 350 did not come then 2 times 500 euros because of 24 h limit payout made
Today, when it was a week because of the other 350, an attempt was made to debit 6 euros from England at 6 a.m. My Revolut account recognized it as fraud and I had to block my credit card on which the payout should go and make a new payout, so the casino has days to pay my money again
A test of patience or a scam, what is it?
Wants my money before I go to a lawyer for European law
Give the Revolution Casino the opportunity to pay out my 2200 euros and wait this week
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9 months ago
Dear Loco933,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Translation
Thanks for the feedback okay I'll wait a few more days from today 14 days I'll wait for now everything's fine then thank you very much for the feedback
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9 months ago
Dear loco933,
Thank you for your inquiry.
Upon reviewing your account information, we have observed that you have submitted multiple withdrawal requests, which you subsequently canceled prior to their completion.
Please be advised that withdrawal requests generally require a minimum of three business days to process, starting from the day following the request or the day of the last processed withdrawal. It is essential to note that this timeframe excludes Saturdays, Sundays, and holidays.
Additionally, we would like to recommend that you refrain from canceling withdrawal requests, as this will necessitate the initiation of the process anew.
Furthermore, we would like to inform you that there are currently no pending outstanding transactions on your account.
We trust that this information provides clarity regarding your situation.
Kind regards,
Revolution Casino Team
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9 months ago
Dear Loco933,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Translation
The most disgusting casino there is, over a week still no money there, then I played the shitty money down, which was also their tactic, can only advise everyone not to deposit there
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9 months ago
Dear Loco933, we are truly sorry to hear about your negative experience. However, please understand that you are responsible for managing the funds in your account, especially after requesting a withdrawal. Canceling withdrawal requests and continuing to play with those funds is entirely your decision.
Since the funds have already been played and there is no remaining balance or pending withdrawal, we are unable to continue with the complaint.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
