Tumblewins Casino - Player's withdrawal is delayed.

Hello,

I deposited total of 100 euro and wagered using that money then I requested for withdrawal of 92 euro on 2024-10-09 17:32:41, I also try to send emails via support section but haven't get any replay and my money get stuck.

Please help casinoguru.

Dear kuldeepmovaliya2050,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thank you very much for reply.

No, this is my first withdrawal on this casino.

Yes, I uploaded all necessary documents for verification.

No, I haven't us3 any bonus.

Thanks,

Kuldeep

Thank you for your reply, kuldeepmovaliya2050. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

My withdrawal is still in pending status when I last check, then after they blocked my account and I'm not able to login in my account.

Could you please advise which games you played - slots, live casino, sports betting, etc.?

Have you received any explanation from the casino regarding the blocked account? I would like to remind you that I requested communication between you and the casino, and you haven't provided it yet.

Hi Kristina,

I played roulette on the casino. No, I haven't get any reply from casino for my blocked account. I tried many time to connect with casino via email because they don't have live support, but I haven't get any response from them.

Thank you very much, kuldeepmovaliya2050, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kuldeepmovaliya2050,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Tumblewins Casino representative to join this conversation and participate in resolving this complaint.

Dear Tumblewins Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru