The player from Ontario deposited 100 euros and requested a withdrawal of 92 euros on 2024-10-09, but their funds remain stuck without receiving any response from customer support.
Tumblewins Casino - Player's withdrawal is delayed.
Amount: €92
Tumblewins Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 9h 33m 49s
Case summary
14 hours ago
Public
Public
2 days ago
Hello,
I deposited total of 100 euro and wagered using that money then I requested for withdrawal of 92 euro on 2024-10-09 17:32:41, I also try to send emails via support section but haven't get any replay and my money get stuck.
Please help casinoguru.
Public
Public
yesterday
Dear kuldeepmovaliya2050,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
