HomeComplaintsTumblewins Casino - Player's withdrawal is delayed.

Tumblewins Casino - Player's withdrawal is delayed.

Amount: €92

Tumblewins Casino
Safety Index:Low
Submitted: 30 Oct 2024
Case opened Current status

Waiting for casino to reply

6d 18h 26m 44s

Case summary

5 hours ago

The player from Ontario deposited 100 euros and requested a withdrawal of 92 euros on 2024-10-09, but their funds remain stuck without receiving any response from customer support.

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3 weeks ago

Hello,


I deposited total of 100 euro and wagered using that money then I requested for withdrawal of 92 euro on 2024-10-09 17:32:41, I also try to send emails via support section but haven't get any replay and my money get stuck.

Please help casinoguru.

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3 weeks ago

Dear kuldeepmovaliya2050,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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3 weeks ago

Hi Kristina,


Thank you very much for reply.


No, this is my first withdrawal on this casino.

Yes, I uploaded all necessary documents for verification.

No, I haven't us3 any bonus.


Thanks,

Kuldeep

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2 weeks ago

Thank you for your reply, kuldeepmovaliya2050. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

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1 week ago

Hi Kristina,


My withdrawal is still in pending status when I last check, then after they blocked my account and I'm not able to login in my account.

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1 week ago

Could you please advise which games you played - slots, live casino, sports betting, etc.?

Have you received any explanation from the casino regarding the blocked account? I would like to remind you that I requested communication between you and the casino, and you haven't provided it yet.

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4 days ago

Hi Kristina,


I played roulette on the casino. No, I haven't get any reply from casino for my blocked account. I tried many time to connect with casino via email because they don't have live support, but I haven't get any response from them.

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5 hours ago

Thank you very much, kuldeepmovaliya2050, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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5 hours ago

Hello kuldeepmovaliya2050,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Tumblewins Casino representative to join this conversation and participate in resolving this complaint.


Dear Tumblewins Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Tumblewins Casino has 6d 18h 26m 44s to reply

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