Royal Ace Casino - Player’s withdrawal has been delayed.

Another casino that has not paid me

Dear evette899,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your problem. Do I understand correctly that your withdrawal is pending now for more than five months?

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings in the past from this casino?

In the meantime, I would suggest checking our review for Royal Ace Casino: https://casino.guru/Royal-Ace-Casino-review-1:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks please help these casinos need to be taken off if not goin to pay i have been waiting mts

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. 

• Do I understand correctly that your withdrawal is pending now for more than five months?
• Could you please specify which payment method you have opted for?
• Have you withdrawn any winnings in the past from this casino?

It was showing pending but i kept telling i would report then its not showing i wanted bank transfer and i haven't withdrew previously

Thank you very much, Evette, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello evette899,

I looked at your complaint and will do my best to help you. I would like to invite Royal Ace Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings Evette899,

Your payment was released to our 3rd party on the 21st of April for payout as a physical check. As a general rule you should see that within 3-10 business days however it can be a bit longer so please be patient. Once the check is available for delivery you will receive tracking information via email.

Make sure to deposit the check directly into your bank account once received.

Best wishes,

Nick and Royal Ace

Dear evette899,

please, let me know when you'll receive your check.

Ok i will let u know

Anything to prolong never say anything about third party i have been waiting for my money for more than 6mts why is so hard to give it to me ,other casinos give u your money

Ok

Ok

Ok thanks will let u no

Dear evette899,

please, do not respond when I'll set the timer on you. It has to be done. Respond in the case when you'll receive your check.

Thank you for understanding.

Thanks casino guru i received the check i couldn't mobile deposit so i had to mail it to my bank, will let u know when it goes through

Dear evette899,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.