Dear GIRLIE94,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your withdrawal.
To help us investigate your issue thoroughly, could you please provide the following details:
- The exact dates and amounts of your withdrawal attempts.
- Any specific reasons provided by the casino for the cancellations.
- Screenshots or copies of the communication you’ve had with the casino's customer service regarding your withdrawal issues.
- Was your account successfully verified already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
If you have any relevant communications or additional documents, please forward them to petronela.k@casino.guru.
Dear GIRLIE94,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your withdrawal.
To help us investigate your issue thoroughly, could you please provide the following details:
- The exact dates and amounts of your withdrawal attempts.
- Any specific reasons provided by the casino for the cancellations.
- Screenshots or copies of the communication you’ve had with the casino's customer service regarding your withdrawal issues.
- Was your account successfully verified already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
If you have any relevant communications or additional documents, please forward them to petronela.k@casino.guru.