HomeComplaintsMegapari Casino - Player’s deposit has been delayed.

Megapari Casino - Player’s deposit has been delayed.

Amount: $10,000 ARS

Megapari Casino
Safety Index:High
Submitted: 04 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 17h 50m 59s

Case summary

2 days ago

The player from Argentina is having trouble with a deposit of 10,000 ARS that has not been credited to his account since October 27. Despite providing the transfer receipt, the player continues to receive the same response from operators, asking him to wait another 12 hours without resolution.

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1 week ago
Translation

On 10/27, I made a deposit of 10,000 ARS and it was not credited to my account. When I complained, they asked me for the transfer receipt and I provided it. Since then, every day the operators tell me the same thing—to wait 12 hours—and my money still hasn’t appeared.

Automatic translation:
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1 week ago
Translation

He asks me to respond to me, but there is nothing to respond to 🤷‍♂️

Edited
Automatic translation:
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6 days ago

Dear Orion, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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6 days ago
Translation

Thank you, I still haven't gotten my money back, I've been waiting for more than 10 days now

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6 days ago
Translation

The frustrating thing is that they tell me that the deposit was credited, but they don't understand me. That day I made two deposits of 10,000 ARS, one was credited and the other was not. I sent proof of both and a video of my transactions that show that the second deposit of 10,000 ARS does not appear. They are still giving me the runaround on the issue 🤦‍♂️

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5 days ago

Hello!


Thank you for taking the time to bring your issue to our attention. We deeply regret to hear about the difficulties you've encountered with your deposit. Please rest assured, our dedicated team is currently investigating the specifics of your transaction to identify and promptly resolve the underlying issue.



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5 days ago
Translation

I already made a thousand complaints until they told me that all my deposits had been approved. I was outraged, frustrated, and complained again with receipts for the 5 deposits I made on the 27th, where one of them was not credited. I also sent video proof of my transactions so they could see that only 4 of the 5 deposits were approved. I sent screenshots and a lot of evidence, and they still haven't given me my money. It's been more than 11 days.

Automatic translation:
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2 days ago

Dear Orion,

Have you contacted your payment provider to inquire about the status of your lost deposit as I suggested in my first reply?

Could you also please forward me the following documents:

  • your bank statement from the date you made the lost deposit up to today
  • the screenshot of your casino profile showing your deposit history
  • the receipt confirming the payment of the lost deposit
  • all the relevant communication between you and your payment provider as well as the communication between you and the casino customer support regarding this deposit
  • any other evidence that could help us with the investigation of your case

Please send the requested documents to my email address: veronika.l@casino.guru. Thank you for your patience and your cooperation.


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2 days ago
Translation

Ok I'll put it together and send you all the tests, thanks

Automatic translation:

Casino Guru is examining the case

Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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