Megapari Casino - Player can't withdraw their winnings.

From what I can see, this is an ongoing issue with this casino. I've made multiple deposits with two credit cards, a Visa and a Mastercard, without any trouble. When I lost at the casino, there were no issues with any deposits made from either card. The problem arose when I started to win and they would not let me withdraw my money. I contacted the customer service and they gave me excuses, saying it was due to the payment method or that I wasn't allowed to withdraw more money than I deposited, and advised me to keep playing. I'm a regular casino player and this is the first time something like this has happened to me, it's unbelievable. They won't even let me withdraw 20€. I hope this problem will be resolved soon. Thank you.

Dear arescmt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that this was your first withdrawal attempt?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your attention, it would not be my second withdrawal... I made one first to verify the veracity and the problems that I read here, that there were in this casino and it occurred perfectly. Then I continued logging in with a second account, since my other bank charged me a lot of commission when withdrawing money. I made up to 5 deposits with the other account, losing the money. When I had a good streak and wanted to get money, the problem came.

The winnings are without bonus, I didn't want the bonus.

If you pass KYC.

I have tried with both payment methods (visa and mastercard) and nothing......even with the account deposit that I used the first time and nothing. I see that for the player who loses money there is no problem in depositing, When you win...it's something else.

Hello there, dear arescmt and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Ok, I'm waiting for the result.

Dear arescmt,

I want to extend my sincerest apologies for the withdrawal issues you have faced. Following my conversation with our Payment Team, I learned that the withdrawal denials were due to technical glitches. I am pleased to report that the Visa/Mastercard withdrawal methods are now fully operational. To expedite the resolution, I kindly ask you to submit a new withdrawal request and notify me promptly. I have sent you an email from customer.claims@megapari.com. Please let me know when you have created the withdrawal request.

Thank you for your understanding and cooperation.

Hello everyone,

Thank you both for your replies.

arescmt, please follow the casino's suggestion and keep us informed about any further developments. Thank you in advance.

They contact me again and tell me to withdraw using the SEPA method and my account. Again I cannot withdraw the money 😓.

Dear arescmt,

We sincerely apologize for any inconvenience you experienced during the withdrawal process. We are delighted to inform you that your withdrawal of 364 EUR has been approved successfully. Please confirm receipt of funds

Thank you for your attetion and cooperation in this matter. 

Good afternoon, I just saw the account in your casino and that amount has actually been withdrawn from my account. As soon as I see it reflected in my account I will let you know. Thank you.

I have to inform you that I have received the total amount that amounted to €364......I want to thank the Casino Guru team, especially Kristina, thanks to this work done by the few people who win any money from the Casino giants get us paid. Also thank Danil......from megapari, who is the person who has to deal and face up to all this. If the casino did things right, Danil would be unemployed.

Dear arescmt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru