The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint as unjustified.
Maximal Wins Casino - Player complains about manipulated games.
Amount: ??
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Casino violates the European data protection regulation and abuses email for advertising! Casino operates illegally on the Austrian market! Casino lures with high bonus (400% first deposit) but has certainly manipulated the games! Anyone who has already tried the casino knows what I mean!
Automatic translation:
Public
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3 years ago
Dear Rene,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Furthermore, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hi! It is also not my concern that the case is being processed from your side! I am only interested in sharing my experiences in order to prevent other players from falling into this "casino trap"
Automatic translation:
Public
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3 years ago
Thank you, Rene, for sharing your feedback. I'm sure you understand that Maximal Wins Casino is simply part of our database along with another 3,000+ other casinos from all around the world. We try to protect all the players from the bad casinos and recommend those good ones, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.
I will reject this case now but please, do not hesitate to contact us if you run into any issues with other casinos. Thank you very much for your understanding. I wish you best of luck.
